NV200 Family User Manual
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Copyright © Innovative Technology Ltd 2016
Doc: NV200 Family Manual
Version: 1.0
Page 60 of 119
8.2.3
Ticket Module Flash Codes
The Button on the Rear of the SMART Ticket can flash Error codes to aid trouble
shooting.
Flashes
Indicated Error
Recommended Action
Red
Yellow
Flashing
No Issue
Providing information, not an error.
Solid
Flashing
Paper Low
Refill the Tickets.
1
1
No Connection
detected
1. Make sure a NV200 is connected.
2. Check the NV200 is powered.
3. Check the Firmware on the NV200 supports the
SMART Ticket.
2
Initialisation
Fail
Contact repairs@innovative-technology.com.
3
No Print Head
Reattach printer platen see
Section 7.2.4
.
4
Ticket Path
Open
Shut the SMART Ticket.
2
1
No Paper
Insert paper into the printer
2
Tab not found
Ensure the Fan Fold paper is inserted the correct way
around.
3
Load fail
1. Ensure there is nothing blocking the paper entering
the printer and reinsert the paper.
2. Remove the printer platen see
Section 7.2.4
, move
the paper feed roll, reinsert the platen and reinsert
the paper.
3
1
Diverter not
opened
Ensure the NV200
diverter plunger isn’t covered and
there is nothing stopping the SMART Ticket Actuator
from opening.
2
Diverter not
closed
Ensure there is nothing holding the diverter plunger
down and there is nothing stopping the SMART Ticket
Actuator from closing.
3
Burst fail
Open the Ticket Path and remove the ticket that
failed to print.
Ensure the unit is clean and PA01132 is fitted
correctly.
4
Cut fail
Open the ticket path and remove the ticket that failed
to print.
Ensure the printer is clear of any debris or blockages.
5
Unknown jam
See
Section 9.4
for information on how to clear jams.
4
1
Unknown error
Reset the unit.
3
Card Format
The inserted card must be in a Fat 32 format remove
and format the card.
8.3
Checking power connections to the unit
Check to ensure the power cables are correctly connected to the unit as shown
below:
Summary of Contents for NV200 Spectral
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