User Manual
–
NV200 Spectral
Copyright © Innovative Technology Ltd 2019
Doc: User Manual NV200 Spectral
Version: 2.1
Page 64 of
95
8.2.3
Ticket Module Flash Codes
The Button on the Rear of the SMART Ticket can flash Error codes to aid trouble
shooting.
Flashes
Indicated Error
Recommended Action
Red
Yellow
Flashing
No Issue
Providing information, not an error.
Solid
Flashing
Paper Low
Refill the Tickets.
1
1
No Connection
detected
1. Make sure a NV200 Spectral is connected.
2. Check the NV200 Spectral is powered.
3. Check the Firmware on the NV200 Spectral
supports the SMART Ticket.
2
Initialisation
Fail
Contact repairs@innovative-technology.com.
3
No Print Head
Reattach printer.
4
Ticket Path
Open
Shut the SMART Ticket.
2
1
No Paper
Insert paper into the printer
2
Tab not found
Ensure the Fan Fold paper is inserted the correct way
around.
3
Load fail
1. Ensure there is nothing blocking the paper entering
the printer and reinsert the paper.
2. Remove the printer platen see
, move
the paper feed roll, reinsert the platen and reinsert
the paper.
3
1
Diverter not
opened
Ensure the NV200 Spectral
diverter plunger isn’t
covered and there is nothing stopping the SMART
Ticket Actuator from opening.
2
Diverter not
closed
Ensure there is nothing holding the diverter plunger
down and there is nothing stopping the SMART Ticket
Actuator from closing.
3
Burst fail
Open the Ticket Path and remove the ticket that
failed to print.
Ensure the unit is clean and PA01132 is fitted
correctly.
4
Cut fail
Open the ticket path and remove the ticket that failed
to print.
Ensure the printer is clear of any debris or blockages.
5
Unknown jam
for information on how to clear jams.
4
1
Unknown error
Reset the unit.
3
Card Format
The inserted card must be in a Fat 32 format remove
and format the card.
8.2.4
Bunch Note Feeder (BNF) Flash Codes
The LED strip on the BNF note path can flash error codes to aid with
troubleshooting, see below
