User Manual
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NV200 Spectral
Copyright © Innovative Technology Ltd 2019
Doc: User Manual NV200 Spectral
Version: 2.1
Page 71 of
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9.3
Clearing a Jam from the TEBS Cashbox
Ensure the TEBS is connected to power and remove the cashbox.
When the bag is removed,
the note causing the jam condition hasn’t been credited so will need to be
re-inserted when the unit is back in service.
The note causing the jam will be visible; typically the note will be resting on top of
the pusher plate and may be folded or torn. It can be behind the push plate.
Once the note has been identified, push the doors back and slowly pull the note out
of the TEBS cashbox ensuring there is no debris left behind.
If the note is behind the stacker plate, it is still possible to recover the unit. Wind the
stacker plate forward using the gears on top of the TEBS unit as highlighted below.
Hold the gear in position while removing the note.
The stacker plate should sit approximately 5cm from the home position. Carefully
pull the note out from behind the stacker plate and wind the plate back to its rest
position.
Inspect the note when it is removed, should the note have a tear or have a piece
missing it could be lodged within the unit and trigger another error. One way of
checking for this is to shine a torch into the TEBS cashbox and carefully inspect the
surround. Highlighted below is an example of paper located in the top of the TEBS
unit, this is evident due to the white reflection on the right when compared to the
left.
