User Manual
–
NV200 Spectral
Copyright © Innovative Technology Ltd 2019
Doc: User Manual NV200 Spectral
Version: 2.1
Page 69 of
95
9
SECOND LEVEL SUPPORT
9.1
Obtaining Logs using SD Card
The NV200 Spectral has 128MB internal memory which is used to capture event and
performance logs. To retrieve the logs from the internal memory, you can insert an
SD card into the front slot. The SD card must be FAT-32 formatted and have an
empty folder on there called
NV200HSL
. When this card is inserted the bezel will
flash alternating colours, when it goes green the data transfer is complete and the
SD card can be removed.
Alternatively, you can put an SD card in the slot that has two empty folders on it:
hsdata
and
valaudit
. This SD card will log all future events but does not extract
logs currently stored on the internal memory. If this card is inserted all logs will be
written to it instead of the internal memory.
See
for the hardware requirements for the SD Card
9.2
Clearing a Jam from the NV200 Spectral
9.2.1
Note is in the note path
If the note is jammed in the note path it is possible to clear the jam by simply lifting
the lid by pulling the catch toward you as shown in the picture below. Once the note
path is clear you can then carefully pull the note out of the unit. Now shut the head
and the unit should reinitialise.
9.2.2
Note is visible once the NV200 Spectral has been removed
To clear this type of jam you will need to disconnect the power and then remove the
NV200 Spectral head. Once you remove the head as explained in the picture below,
check to see if the note is protruding from the cashbox. If it is, this means the note
hasn’t been driven down into the cashbox, this jam can be cleared by winding the
drive gears on the left of the unit and slowly pulling the note out. Once the note has
been removed, replace the NV200 Spectral head and reconnect the power.
