3. Wait for your tablet to reset, then go through the initial setup again. See
on your tablet for the first time (on page 11)
for more information.
Troubleshooting
What should I do if I cannot turn on my tablet?
l
Connect the charger to check the battery level on the screen. If the battery is
too low, your tablet will not turn on. Fully charge the battery.
Can I open Microsoft Office and PDF files on my tablet?
l
You can purchase and download third party applications to read these files.
What should I do if my tablet won't recognize the microSD™ card?
l
Make sure that you have inserted a microSD card correctly and securely.
l
With the microSD card inserted, turn off your tablet, then turn it back on.
l
Make sure that you are attempting to view your files in the correct location on
your tablet.
What should I do if I can't access the Internet?
l
Look for a wireless signal indicator (
) in the status bar at the top of the
screen. If there is no icon, you are not connected.
l
Make sure that Wi-Fi is turned on. See
Connect to a Wi-Fi network (on
l
Make sure that you select the right network and enter the correct password.
See
Connect to a Wi-Fi network (on page 30)
.
l
Turn your tablet off, then back on.
l
Reset your Wi-Fi router/modem.
What should I do if there is no sound coming from my tablet?
l
If listening through headphones, unplug and reconnect your headphones.
Make sure that the connector is pushed in all the way.
l
If listening through your tablet's speakers, unplug any devices connected to
the headphone jack.
l
The volume may be muted or set too low. Increase the volume setting.
l
Check your tablet's sound settings. See
Why is the actual storage less than storage in the specification?
l
Your tablet has the full amount of storage listed in the specification.
However, some of this space is used for system applications and data files.
How do I reset my tablet to factory defaults?
Caution:
Resetting your tablet to factory defaults will delete all personal apps and
data from your tablet.
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