www.insigniaproducts.com
9
NS-DH50WH9 / NS-DH70WH9 / NS-DH50WH9-C
Troubleshooting
Understanding the LED display codes
PROBLEM
SOLUTION
My dehumidifier
does not start
• Make sure that your dehumidifier is plugged in.
• Make sure that the water bucket is in the proper position.
• Check if the water bucket is full.
• Check if your dehumidifier has reached your set humidity level.
• Check the house fuse/circuit breaker box.
My dehumidifier
does not dry the air
as it should
• Make sure that you have allowed your dehumidifier enough time to
remove moisture from the air.
• Make sure that there are no curtains, blinds, or furniture blocking the
front or back of the dehumidifier.
• Lower the humidity level.
• Make sure that all doors, windows, and other openings are closed.
• Make sure that the room’s temperature is not below 41º F (5º C).
• Make sure that there is not a water vapor source in your room.
My dehumidifier
makes a loud noise
when operating
• Make sure that the air filter is not dirty. If it is, clean the air filter.
• Make sure that your dehumidifier is upright and is placed on a level
floor.
• Your dehumidifier may sound loud for the first two or three minutes of
operation while the compressor starts up.
My dehumidifier
makes a soft,
swishing noise when
operating
• This is normal. Your dehumidifier has liquid refrigerant flowing inside of
it.
My dehumidifier
makes a gurgling
noise when
operating
• Make sure that your dehumidifier is upright and is placed on a level
floor.
Frost appears on my
dehumidifer’s coils
• This is normal. Your dehumidifier has an auto defrost feature that starts
when too much frost buildup occurs.
There is water on my
floor
• If you are using the water bucket, make sure that the back drain plug is
in place.
• If you are using the drain hose, make sure that the hose is connected
securely to your dehumidifier.
The LED display
shows ES, AS, P2, or
Eb
• These are error and protection codes. See Understanding the LED
display codes.
CODE
MEANING
AS
Humidity sensor error. Unplug your dehumidifier and plug it back in. If the
error persists, contact Customer Service.
ES
Evaporator tube temperature sensor error. Unplug your dehumidifier and
plug it back in. If the error persists, contact Customer Service.
P2
Bucket is full or bucket is not in the correct position. Empty the bucket and
place it back into the correct position.
Eb
Bucket is removed or not in the correct position. Replace the bucket in the
correct position. This code only displays on units with the pump feature.
NS-DH50WH9_NS-DH70WH9_NS-DH50WH9-C_17-0857_MAN_V1_EN.fm Page 9 Monday, December 18, 2017 3:01 PM
