14
NS-UZ17WH0 / NS-UZ17SS0 / NS-UZ17SS0-C
NS-UZ21WH0 / NS-UZ21WH0-C
www.insigniaproducts.com
General
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
E2 appears on
the display
Temperature sensor
failure.
Call for service.
E5 appears on
the display
Defrost sensor failure.
Call for service.
E7 appears on
the display
Ambient temperature
sensor failure.
Call for service.
High Temp and
Door Open alerts
See “Understanding Alerts” on page 13.
The freezer does
not operate
The freezer is
unplugged.
Make sure that the freezer is plugged in
and that the plug is pushed completely
into the outlet.
The fuse on the circuit is
blown or the circuit
breaker is tripped.
Check the house fuse/circuit breaker box
and replace the fuse or reset the circuit
breaker.
Power failure.
If a power failure occurs, the freezer
turns off. Wait until the power is
restored.
The freezer door
does not close
completely
Food packages are
interfering with the
door.
Move the food packages or remove
some food.
The door gaskets are
dirty.
Clean the door gaskets.
The freezer may not be
level.
Level the freezer.
Food in the
freezer is not cold
The door has been
opened too often or
was not closed
properly.
Make sure that the door is closed
properly.
You have just added a
large amount of food to
the freezer.
Allow time for the new food to cool, then
check again.
The door is not closed
completely.
Check the door gasket and food
distribution and make sure that the door
closes completely.
The freezer has recently
been disconnected for a
period of time.
Allow time for the freezer to cool before
adding food. Four hours are required for
the freezer to cool down completely.
The thermostat is set
too warm.
Set the thermostat to a colder setting.
