For the latest fitting instructions please visit
www.insigniarange.co.uk
For the latest fitting instructions please visit
www.insigniarange.co.uk
49 50
delivery. If out of warranty you will be contacted and advised of cost first. Pay-
ment can be made instantly over the telephone to avoid delay.
My control panel on my bath / shower has failed only certain functions work. I
contacted customer service but they insist I send back a part before sending
out another. I need it now as my plumber wants to fit it while taking off the
old one. Why do they do this?
Many times although some functions have stopped operating, it is not the part
your plumber / electrician thought it was. In 50% of cases the cause is thought to
be the control display panel but it is rarely this! Our system is built to be as “fail
safe” as possible, by having your part back for testing, we can not only test and
diagnose but advise as to cause of failure to avoid having the same fault occur
again if possible. This applies if warranty is in place or not. If we send you the
item you think has failed and it is not this, it means you need to return it, pay
postage both ways and now rebook your tradesman (if used) to attend to the
correct replaceable part! It can get time consuming and expensive. From our
perspective, we also experienced a large number of items never being returned
under warranty despite the fact we pay for this! Some items are expensive and
without them we cannot in turn, reclaim our losses. We are happy to bypass the
system for you should you wish and send whatever part you require BUT, if un-
der warranty, we do require a deposit of £100.00 taken by credit card which is
then returned on arrival of your old part back. If you are no longer covered by
warranty we are happy to do this without charge but again remember it is not
the ideal way and could end up costing you more.
I needed to replace my bath taps so as I know nothing about plumbing I ar-
ranged for one to do this for me. He charged two and a half hours to do this ,
well over £100.00. When I purchased this bath I was told everything was easy
to replace. I feel you lied!
All items are in fact easy to change on both bath and showers. Both are free
standing both should be in a position to pull out and in your case 15 mins re-
moval time and 15 mins to refit was all that was needed! We understand trades-
men charge call out but we recommend taking this up with them. Another issue
is the need to replace the taps in the first place, why was this? If leaking the
problem probably came from calcium build up and you just needed a new car-
tridge, to renew this is even easier, just take the top of the tap off with water
turned off at mains then pull out cartridge and replace.
Only a matter of minutes, no need to take taps off the bath or shower and cost
is minimal. Always contact us first, it could save you a fortune!!
I had a pipe on my shower burst during the night, although it looks to have
failed due to calcium build up I would like you to pay for the repairs needed to
my house, the ceiling in the kitchen has collapsed, the walls are ruined. Even
kitchen cupboards have water in them. This pipe should not have failed after
only 12 months!
Sorry please see terms and conditions we do not contribute in any form for con-
sequential damage whatsoever. We in all cases recommend the fitting of a good
quality proven water softener at the time of install, all other appliances will
benefit from this as well. Showers, baths, taps, in fact anything we sell is based
on high pressure water supply to operate it. Most new items today are like this
already or going this way. This means a softener is even more critical than ever.
Please also check the instructions with your item on build, it states it is highly
recommended to turn off water supply after use as you should a dishwasher or
washing machine. It also states turn off your power supply after use. Very dan-
gerous to leave both on and things could have been very much worse if you had
been on holiday!! We are sorry to learn of your problem but suggest had this
been done and both supplies isolated with easy to get to switch/valves, it could
have been avoided. The worst thing that could have happened then was the
pipe would have still failed but it would have been when the shower was in use
and noticing the water stop, it is more than reasonable to suggest within just a
few seconds the problem would have been recognised and isolation made keep-
ing water spill to a minimum.
The water inlet chrome cover of my whirlpool bath has broken, we continued
using the bath (what else could we do with two children aged three and five?)
but point out this is very dangerous as a child can get their fingers or flesh
sucked into this causing bruising. To add to the problem the whirlpool pump
has stopped working. Please help.
Firstly NEVER allow children to use the whirlpool feature of these baths. We are
explicit, these baths are not designed for children, the jets as you know are very
powerful and not at all recommended for children let alone young ones! Now
your problem, under normal circumstances the inlet cover will not break unless
it has been hit with some force. If it breaks remove it and try to piece all broken
sections together.
