15
Please read this Troubleshooting Guide.
If you are still experiencing trouble call 1-800-845-8345.
Troubleshooting Guide
PROBLEM
POSSIBLE CAUSE
SOLUTION
Water or steam spits from
the T&P valve.
• Water pressure inside of tank is
too high.
• Temperature inside of tank is
too high.
• T&P valve is faulty.
• Reduce incoming water pressure by adding a
pressure reducer.
• Unplug unit, discontinue use and contact an
authorized InSinkErator service agent.
• Replace T&P valve.
No warm water.
• The unit is unplugged.
• The electric outlet is inoperative.
• System is in start-up mode.
• Make sure the unit is connected to a GFCI outlet.
• Make sure the circuit breaker or fuses are
functioning properly.
• Check that the outlet is not switched off.
• Allow system to heat water (there is a 5 minute
startup delay before the heater will turn on. The
heater will run through the startup process and will
take approximately 10 additional minutes for the
water to reach temperature).
Water is too hot
or not warm enough.
• TMV is not adjusted to your needs.
• Adjust TMV and re-measure output water temperature
as described in the Adjusting the Thermostat section
on page 12 of this manual.
Undesired output stream.
• Debris in the end piece.
• Unscrew spout end piece and clean out any debris.
Water is dripping from
the spout.
• Debris build up on internal
components.
• Unplug unit, discontinue use and contact an
authorized InSinkErator service agent.
Water discoloration/rusty
appearance.
• Corrosion of unit.
• Unplug and drain unit as described in the Seasonal
Storage/Drainage Section on page 14 of this manual.
If the water discoloration remains after draining and
refilling unit, discontinue use and contact an
authorized InSinkErator service agent.
Motion doesn’t activate water.
• Sensor lens is dirty.
• Unit is not plugged in.
• Faucet sensor cable is not plugged in.
• Sensor range.
• Clean sensor lens.
• Make sure the unit is connected.
• Make sure the circuit breaker or fuses are
functioning properly.
• Check that the outlet is not switched off.
• Disconnect, inspect, and reconnect sensor cable
located on top of tank.
• Perform sensor calibration steps as described in
the Sensor Calibration section on page 13 of
this manual.
