InSinkErator PowerRinse PRP Series, Installation, Care And Use Manual

15

Troubleshooting

PROBLEM

POSSIBLE CAUSE

SOLUTION

Waste Collector turns on, but pump 
does not operate correctly.

•    Contactor  defective.

•    Pump  clogged.

•  Pump inlet screen clogged. 

•    Call  for  service.

•    Call  for  service.

•  Clean unit.

Water flows continuously before 
control is turned on.

•    Solenoid valve is stuck open.

•    Solenoid valve is defective. 

•    Call  for  service.

•    Replace  solenoid  valve.

Drain is clogged.

•    Scrap basket not in place when using 

Waste Collector.

•  Water is too cold.

•    Call  plumber. 

NOTE: 

Scrap basket should be in place at 

all times during operation.

• 

Adjust mixer valve.

Water does not fill in tank.

•    Overflow pipe not in drain. 

•    Place overflow pipe in drain.

Water system is too hot or cold.

•    Mixing valve not adjusted properly.

•    Adjust mixing valve to achieve proper water 

temperature. 

Pump leaks water.

•    Pump  has  failed. 

•    Replace  pump.

Waste Collector not re-circulating 
much water – resulting in small 
plume. 

•    Ball  valve  closed.

•    Adjust ball valve – open more.

Unit does not stop.

•  Control has failed.

•    Stop unit by turning the electrical 

disconnect switch to the OFF position.  
Call for service. 

Drain consistently clogs.

•   Consultation required to 

troubleshoot.

•  Call plumber.