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Get started
IF YOU HAVE PROBLEMS
Problem
Cause
Solution
Air purifier does
not turn on
• Unit is not plugged into
an electrical outlet
• Check that the unit is
properly plugged into an
electrical outlet
• Outlet is not
working properly
• Plug the unit into a
different electrical outlet
• Power cord is damaged
or unit is defective or not
functioning properly
• Discontinue use and
contact Customer Support
Air purifier
buttons not
working
• Unit is not plugged into
an electrical outlet
• Plug the unit into an
electrical outlet
• Power cord is damaged
or unit is defective or not
functioning properly
• Discontinue use and
contact Customer Support
Air purifier is not
removing odor
• The quality of the air in
the room is very poor
(such as a large number
of people smoking)
• Open the window to
circulate new air
• You may also need to
replace the filter
• The filter has
stopped working
• Replace the filter
• The room is too large
for this unit
• Consider a larger
air purifier.
Air purifier
always detects
high levels
of particulates.
• The unit is operating in a
very dusty environment
• Consider turning the fan
to HIGH
Air purifier is
not delivering
fresh air.
• The filter was installed
with the plastic bag
• Remove the filter, remove
the plastic bag and
reinstall the filter
• The air outlet is blocked
• Remove any matter that
is blocking the air outlet
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150-0001-01_150-0001-01-0102_IB_AP100_US-EN_Retail_Manual_FINAL.indd 13
10/15/21 12:53 PM
10/15/21 12:53 PM
