© Intatec Ltd 2020
6
Trouble Shooting
Problem
Cause
Solution
No water flow from tap
Check service valve is closed
Open service valve
Exhausted battery - the LED
blinks
Replace battery
Electrical problems
Check the voltage - where
needed
Disconnect and reconnected
the battery
Check the connector of the
power cable
Check the cable for damage
Damaged sensor - assistance
required
Dirty sensor - with vandalism
protection
Clean the sensor window
Filter is dirty
Close the service valve and
clean the filter
Blocked solenoid valve
Assistance required
The water flows for 1 minute
without an object in front of
the sensor.
Dirty sensor
Clean the sensor window
Light reflections on the sensor
Remove the reflection source -
adjust the detection distance
Electrical problems
Disconnect and reconnect the
battery
Water flows for more than one
minute
Blocked solenoid valve or
damaged sensor
Assistance required
Self opening and closing of
the tap without user’s presence
Light reflection on sensor
Remove the reflection source -
adjust the detection distance
The water flows without the
tap being activated
Self opening function every 24
hours from last operation
Eliminates the risk of stagnant
water
