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(091214_Sp) Integra EPRO 1K-3K
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14. WARRANTY AND SUPPORT
Support:
When a failure or problem is detected please check troubleshooting table in this manual. If problem cannot be
solved please contact authorized service center or authorized dealer.
Batteries:
Rechargeable batteries can be charged and discharged hundreds of times. However they will eventually wear
out. This is not a defect or failure so that batteries wear out is not covered by warranty.
Battery lifetime will depend of operative conditions like working temperature and type and frequency of discharging cycles.
Higher the temperature shorter will be the lifetime. Frequent and deep discharging cycles also will short lifetime. For critical
applications batteries should be revised and replaced periodically.
Limited Warranty
- Subject to the conditions of this limited warranty, this product is warranted to be free from defects in materials and
workmanship at the time of its original purchase by end user and for subsequent period of 2 years on electronic parts and 1
year on batteries.
- IF HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, THE MAXIMUM LIABILITY OF INTEGRA
UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR
THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT
MALFUNCTION IN CONDITIONS OF NORMAL USE.
- IN NO EVENT WILL INTEGRA BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF
THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES. INTEGRA IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY
YOU FOR A THIRD PARTY
- INTEGRA DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR
ERROR-FREE. INTEGRA IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE
TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE THIS HARDWARE PRODUCT.
Conditions “Warranty Plus”
1.- If during the warranty period, this product fails to operate under normal use and service, due to defects in materials or
workmanship, authorized distributor or service center will, at their option, either repair or replace the product in accordance
with terms and conditions stipulated herein.
2.- If product is repaired or replaced, repaired or replaced product will be warranted for the remaining time of the original
warranty or for 90 days from date of repair or replacement, whichever is longer.
3.- INTEGRA or their distribution/service partners reserve the right to charge handling fee if returned product is free of
failure or out of warranty period.
4.- Warranty is valid only if the original purchasing document issued to original purchaser by authorized distributor or
dealer, specifying date of purchase, serial number and name of the dealer, is presented with the product to be revised.
INTEGRA and authorized partners reserve the right to refuse warranty service if this information has been removed or
changed in original purchasing document.
5.- Warranty does not cover product failures caused by: Improper or inadequate installation or maintenance, misuse,
accidents, fire or floods. In these cases warranty will be considered void.
6.- Rechargeable batteries will definitively wear out even under normal operation and conditions. This is not a defect or
failure so that it is not covered by this warranty.
7.- This warranty does not cover product failures caused by installations, modifications or repair or opening of the product
performed by non authorized person.
8.- Warranty terms and conditions cannot be modified or extended by third parties.
For additional warranty conditions please revise www.integra-ups.com
15. BATTERIES MAINTENANCE
When battery backup time is noticeable shorter it is time to replace batteries. To get longer lifetime we recommend applying
a deep discharge every 3 months. Operation temperature should be below 25ºC. When UPS is storage periodic recharge
must be performed as indicated in below table:
Storage Temperature
Recharge Frequency
Recharge Time
-25°C to +30°C
3 months
6 hours
+30°C to +45°C
2 months
6 hours
