USER MANUAL - SUPRA 500/700/900
www.xmart-ups.com
VER. 2206.01-AP_ENG
7
7.
CONTROL SOFTWARE
Most of the models of this UPS family come with USB port to communicate with your PC. In that way UPS can
be monitored and configured. Your PC can be shutdown automatically when a input AC failure is detected
saving your information and providing a controlled shutdown. Event log and alarms can also be monitored from
your PC.
Control software can be downloaded from our website: www.XMART-ups.com. We keep updated last updated
version. User manual and installation manual is also available in our web.
Our software is available in different versions for: Windows, Mac OSX, Linux, and Unix.
8.
TROUBLESHOOTING
#
PROBLEM
CAUSE
SOLUTION
1 UPS does not turn ON
LED OFF
ON button has not been properly
activated.
Push ON button for 2-3 seconds
Very low battery level
Keep UPS plugged to main service to
recharge batteries
Battery failure
Contact service center to replace
batteries
2
UPS goes to battery mode
even main source is OK
Front LED flashing in green
color.
Intermittent BEEP alarm
activated
Input cable or plug is not
connected to main source
Check and plug properly
Input breaker is activated (open)
Check and reset input breaker
3 Input breaker is activated
frequently
Equipment connected to UPS
outlets overload UPS.
Check and unplug equipment until
overload condition is solved
4 Continuous BEEP alarm.
UPS is overloaded
Check and unplug equipment until
overload condition is solved
5
UPS power off when AC
main source fails
(runtime = 0s)
Low battery level because recent
discharge
Keep UPS plugged to main service to
recharge batteries
Battery failure
Contact service center to replace
batteries
