USER MANUAL - SUPRA 500/700/900
www.xmart-ups.com
VER. 2206.01-AP_ENG
8
9.
AFTER SALES SUPPORT & WARRANTY
Support:
If a failure or problem is detected please check troubleshooting section in user manual. If problem cannot be solved,
please contact authorized service center or authorized dealer.
Batteries:
Rechargeable batteries can be charged and discharged hundreds of times. However, they will eventually wear out.
This is not a defect or failure so that batteries wear out is not covered by this warranty.
Battery lifetime will depend on operative conditions like working temperature, type and frequency of discharging cycles. Higher
the temperature shorter will be the lifetime. Frequent and deep discharging cycles also will short lifetime. For critical applications
batteries should be revised and replaced periodically. Long storage (longer than 6 months) without required recharging will wear
out batteries. This situation is not covered by this limited warranty since this is not considered as a defect. Check recharging
instructions on user manual.
Conditions Limited Warranty “PLUS”
1.- Subject to the conditions of this limited warranty, this product is warranted to be free from defects in materials and
workmanship at the time of XMART supplies the product.
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In Europe, warranty time is 2 years on electronic parts and 2 years on internal batteries from XMART invoice date.
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In America, standard warranty times could vary depending on country/region or can be extended by purchasing
warranty options. Please check warranty plans and extensions with your local distributor.
2.- If during the warranty period, this product fails to operate under normal use and service, due to defects in materials or
workmanship, authorized distributor or service center will, at their option, either repair or replace the product in accordance with
terms and conditions stipulated herein. Transportation expenses are not covered by this limited warranty.
3.- Warranty is valid only if the original invoice issued by XMART, specifying date of purchase, serial number, and name of the
dealer, is presented with the product to be revised. XMART and authorized partners reserve the right to refuse warranty service if
any of this information has been removed, changed, or missing in original invoice document.
4.- If product is repaired or replaced, repaired, or replaced product will be warranted for the remaining time of the original
warranty or for 90 days on repaired part from date of repair, whichever is longer.
5.- XMART or their distribution/service partners reserve the right to charge handling fee if returned product is free of failure or it
is out of warranty because any of the reasons described in this warranty.
6.- If product is out of warranty a reparation proposal will be sent to the user for his approval. If proposal is not accepted,
service center will keep product available for the user during 60 continuous days. After this period product would be disposed
and user will not be able to rise any claim.
7.- Rechargeable batteries, like included in this product, will definitively wear out even under normal operation. This is not a
defect or failure, so it is not covered by this warranty.
8.- This warranty does not cover batteries wear out caused by improper or long storage (over 6 months without required
recharging indicated in product manual). Even performing recharging procedure this product cannot be storage longer than 18
months. Problems on batteries caused by this kind of long storage are not covered by this warranty.
9.- This warranty does not cover product failures caused by installations, modifications or repair performed by non-authorized
person. If product is open by not authorized technician warranty will be considered void. This warranty does not cover failure
caused by inadequate installation or maintenance, misuse, accidents, fire or floods.
10.- This product can include protection devices like input fuse or input breaker. Activation of this kind of devices is not a failure
it is caused by an improper product installation. Input fuse or breaker reset, or replacement is not covered by this warranty.
11.- This warranty does not cover damages produced during transportation from user to technical service caused by improper
packing of the product by user.
12.- Warranty terms and conditions cannot be modified or extended by third parties without written approval of XMART.
Limited Warranty “PLUS”
- XMART does not warrant that the operation of this product will be uninterrupted or error-free during its lifetime. If product fails
to work, the maximum liability of XMART under this limited warranty is expressly limited to the lesser of the price you have paid
for the product or the cost of repairing or replacement of any hardware components that malfunction in conditions of normal
use.
- In no event will XMART be liable for any damages caused by the product or the failure of the product to perform, including any
lost profits or savings or special, incidental, or consequential damages. XMART is not liable for any claim made by a third party
to XMART or to final user.
- XMART is not responsible for damage that occurs because of your failure to follow the instructions intended for this hardware
product.
