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Chapter 7. Troubleshooting

26

Intel® PRO/Wireless 2011B LAN Adapter Product Reference Guide

3.

If the handheld computer does not recognize the Intel® PRO/Wireless 2011B LAN Adapter
and does not display an

Unidentified PC Card Adapter

window, remove and reinsert the

adapter.

— If the handheld computer has an adapter locking mechanism, verify that it is engaged after

the adapter has been re-inserted.

An IP Address is Not Recognized by the Handheld Computer

Remove and reinsert the adapter for changes to the IP address to take effect once the

Network

program has been run from the Windows CE

Control Panel

.

Summary of Contents for PRO/Wireless 2011B LAN USB Device

Page 1: ...Intel PRO Wireless 2011B LAN Adapter Product Reference Guide ...

Page 2: ... 591 5 230 088 5 235 167 5 243 655 5 247 162 5 250 791 5 250 792 5 260 553 5 262 627 5 262 628 5 266 787 5 278 398 5 280 162 5 280 163 5 280 164 5 280 498 5 304 786 5 304 788 5 306 900 5 321 246 5 324 924 5 337 361 5 367 151 5 373 148 5 378 882 5 396 053 5 396 055 5 399 846 5 408 081 5 410 139 5 410 140 5 412 198 5 418 812 5 420 411 5 436 440 5 444 231 5 449 891 5 449 893 5 468 949 5 471 042 5 478...

Page 3: ... sequence Press and release each key in turn Press A B press the indicated keys simultaneously Hold A B press and hold the indicated keys while performing or waiting for another function Used in combination with another keystroke angles indicates mandatory parameters in syntax brackets for command line indicates available parameters in configuration files brackets act as separators for options GUI...

Page 4: ...he following for certain conditions or information indicates tips or special requirements indicates conditions that can cause equipment damage or data loss indicates a potentially dangerous condition or procedure that only Intel PRO Wireless 2011B LAN trained personnel should attempt to correct or perform ...

Page 5: ...Socket Services 6 2 6 Plug and Play 6 2 6 1 Data Encryption 6 2 7 Intel PRO Wireless 2011B LAN Adapter LED Descriptions 7 Chapter 3 Managing the Adapter with Intel PROSet II 8 3 1 Viewing and Changing network settings 8 3 2 Connecting to the network using an access point 9 3 3 Connecting to a peer to peer network 10 3 5 Using Wireless Profiles 12 3 6 Switching between wired and wireless adapters 1...

Page 6: ... Tips 25 7 3 Windows CE Troublshooting 25 Chapter 8 Customer Support 27 8 1 Intel Automated Customer Support 27 8 1 1 User Guide on Your Product CD ROM 27 8 1 2 Web and Internet Sites 27 8 1 3 Customer Support Technicians 27 8 2 Intel Software License Agreement 28 8 3 Limited Hardware Warranty 31 Returning a Defective Product 31 8 3 1 Limitation of Liability and Remedies 32 8 4 Product Registratio...

Page 7: ...ation and is 802 11b compliant A wireless client operates in either infrastructure mode or peer to peer mode 1 1 Infrastructure Mode A WLAN with Access Points In infrastructure mode wireless clients send and receive information through access points When a wireless client communicates with another it transmits to the access point The access point receives the information and rebroadcasts it Then t...

Page 8: ...evices transmit information through the air Without implementing security it is easy for an unauthorized person to intercept the information A common way of implementing security and protecting information is encryption Before sending information the wireless client or access point encrypts or scrambles information using an encryption key The device receiving the information uses the same key to d...

Page 9: ...from one device to another The radio signal propagates into the air as electromagnetic waves The receiving device demodulates the signal which results in the original digital data The radio devices transmit in the 2 4 to 2 5 gigahertz frequency range a license free range throughout most of the world The actual range is country dependent ...

Page 10: ...upport for mobile LAN connections throughout large facilities The adapter can only be installed in a PC Card slot in a suitably equipped computer The adapter contains a built in radio antenna that protrudes when inserted into the slot The Intel PRO Wireless 2011B LAN Adapter allows Personal Computer Memory Card International Association PCMCIA 3 3 volt Type II PC Card slot equipped computers to co...

Page 11: ...io of good transmitted packets to attempted transmitted packets falls below a threshold the computer encounters an unspecified data rate or finds a higher transmit rate with another access point 2 3 Mobile IP The Intel PRO Wireless 2011B LAN Adapter supports Mobile IP The Mobile IP feature allows Intel PRO Wireless 2011B LAN devices to roam across routers The computer retains its IP address when c...

Page 12: ...ivalent Privacy WEP encryption and decryption algorithm specified in Section 8 of the IEEE 802 11 wireless LAN standard WEP uses the same key for both encryption and decryption and provides security equivalent to that of a wired network hence the Wired Equivalent portion of the name The IEEE 802 11 standard defines two types of authentication Open system authentication is the default authenticatio...

Page 13: ...D on the Intel PRO Wireless 2011B LAN Adapter indicates the status of the adapter Status Function Off The adapter radio is disabled or incapable of transmission Slow Flash The adapter is associated with an access point Rapid Flash The adapter is sending or receiving data The faster the flash the more data traffic on the network ...

Page 14: ...Windows 95 see the Help for the WLAN Utilities or see the information on the adapter properties in the next chapter 3 1 Viewing and Changing network settings Intel PROSet II allows you to change two groups of network settings Mobile unit settings are settings for your laptop You configure a laptop to communicate with either an access point or other computers in a peer to peer network Security sett...

Page 15: ...o the Local Area Network LAN Laptops with an installed wireless adapter communicate with an access point 1 Double click the Intel PROSet II icon on the right side of the Windows taskbar 2 Select the wireless adapter on the left side of the Intel PROSet II window 3 Click the Settings tab 4 Click Network Settings 5 For the operating mode select Communicate with access point 802 11 Station 6 Enter a ...

Page 16: ... Click Network Settings 5 For the operating mode select Peer to Peer 802 11 Ad Hoc 6 Enter a Network Name SSID or select one from the list 7 Select a Channel Number from the pull down list The Network Name SSID and Channel Number must be the same for all the computers in a peer to peer network For the channel follow the regulatory requirements below Country ID Channels First Last Argentina AR 1 13...

Page 17: ... Luxembourg LU 1 13 Malaysia MY 1 13 Mexico MX 11 13 Morocco MA 1 13 Netherlands NL 1 13 New Zealand NZ 1 13 Norway NO 1 13 Peru PE 1 13 Panama PA 1 13 Philippines PH 1 13 Poland PL 1 13 Portugal PT 1 13 Qatar QA 1 13 Romania RO 1 13 Russian Federation RU 1 13 Saudi Arabia SA 1 13 Singapore SG 10 13 Slovak Republic SO 1 13 Slovenia SI 1 13 South Africa ZA 1 13 South Korea KR 1 13 Spain ES 1 13 Sri...

Page 18: ...s in a peer to peer network To set up 128 bit encryption 1 Double click the Intel PROSet II icon on the right side of the Windows taskbar 2 Select the wireless adapter on the left side of the Intel PROSet II window 3 Click the Settings tab 4 Click Network Settings 5 Click WEP Keys 6 If required enter your WEP password 7 Click OK The WEP Key Configuration dialog box is displayed 8 Enter Keys 1 thro...

Page 19: ... adapter is unavailable your computer uses the type of adapter available To change the Adapter Switching settings 1 Double click the Intel PROSet II icon on the right side of the Windows taskbar 2 Select the wireless adapter on the left side of the Intel PROSet II window 3 Click the Mobility tab 4 Click Adapter Switching 3 7 Setting the adapter s power consumption If your notebook computer is oper...

Page 20: ... and click Properties To display the adapter properties on Windows 2000 1 Double click My Computer and then double click Control Panel 2 Double click Network 3 Right click the Local Area Connection for the wireless adapter and click Properties The Control Panel Properties window for the adapter displays an Easy Setup window allowing you to set the Network Name SSID The Network Name is a string of ...

Page 21: ...with an access point the Network Name must match the Network Name of the access point Use the Mandatory AP address field to enter the IEEE Media Access Control MAC address of the access point with which the adapter is required to associate The adapter associates to only this access point when communicating on the network Enter an access point MAC address to associate to an access point that has a ...

Page 22: ...int is set to the highest power level then that is the level used by the adapter Use the IBSS Tx Power Options to set the transmit power level for computers operating in IBSS mode Select a transmit power level from the AdHoc Tx Power list Select Maximum Power to set the adapter to the highest transmission power level Select Maximum Power when operating in highly reflective environments and areas w...

Page 23: ...en using the Mobile IP feature to transmit and receive data across a foreign subnet An adapter is required to use the MD5 key set for the access point in the access point System Configuration page The default MD5 key is Intel If unsure which MD5 key to use or where to configure it for an Intel PRO Wireless 2011B LAN access point see your system administrator Use the Registration Timeout pull down ...

Page 24: ... the adapter The default setting is Open System Select Open System to disable encryption for the WLAN adapter and allow for the transmission and receipt of data with no security The Open System algorithm does not encrypt packets over the network To be able to associate and transmit data an access point and clients must use the same encryption settings as summarized below If an access point is set ...

Page 25: ...ailable in all countries An access code is required if 128 bit encryption is selected and an export restrictions dialog box displays Contact the Intel Corporation Technologies Support Center 1 800 653 5350 for information on acquiring an access code for 128 bit Encryption If an access code is required click the Access Code button to display the Enable 128 bit Encryption dialog box Enter the access...

Page 26: ...the other antenna In highly reflective environments antenna diversity improves network speed and performance and increases the likelihood of maintaining adapter to access point association and a high data rate When a single Primary antenna is used that one antenna is used for both transmitting and receiving Outgoing access point transmissions must wait until all incoming data packets are received ...

Page 27: ...nd now appears when you click the Advanced button from the Easy Setup window To disable password enter the current password and leave the New Password and Confirm New Password fields blank To change the password enter the current password and enter a new password in the New Password and Confirm New Password fields ...

Page 28: ...N Monitor General properties page allows you to verify driver firmware version data and view wireless LAN adapter signal and transmission quality information The WLAN Update utility upgrades the firmware for an adapter Refer to the documentation shipped with the Wireless LAN Utilities for instructions on using WLAN Update The driver and Wireless LAN Utilities installation is required to run the WL...

Page 29: ...02 G peak random 5Hz to 2000Hz Shock 40 G 11mS half sine ESD Conformite Europeene CE Marking PC Card Compliance 3 3 volt Type II Version 2 1 Card and Socket Services for Windows 4 0 Adapter Radio Frequency Range Country dependent Typically 2412 to 2462 MHz Radio Data Rate 11 Mbps Optional 5 5 Mbps Optional 2 Mbps Required 1 Mbps Required Range Open environment over 30 m 100 feet at 11 Mbps Typical...

Page 30: ...stalled Verify that Windows 95 98 PC Card support is installed Verify the computer has a Plug and Play BIOS The driver fails to load A resource conflict could exist Use the Device Manager to resolve resource conflicts Select the System applet from the Control Panel Select the Device Manager tab The workstation cannot associate to the Intel PRO Wireless 2011B LAN Access Point Verify the adapter Net...

Page 31: ... the Diversity setting on the WLAN Adapter property page matches the antenna configuration for the associated network access point See your network administrator for more information Non functioning adapter LED Verify that the adapter SSID matches the SSID of the access point 7 3 Windows CE Troublshooting The following problem scenarios could be encountered when using the Intel PRO Wireless 2011B ...

Page 32: ...an Unidentified PC Card Adapter window remove and reinsert the adapter If the handheld computer has an adapter locking mechanism verify that it is engaged after the adapter has been re inserted An IP Address is Not Recognized by the Handheld Computer Remove and reinsert the adapter for changes to the IP address to take effect once the Network program has been run from the Windows CE Control Panel ...

Page 33: ... view the guide 8 1 2 Web and Internet Sites Support http support intel com Network Products http www intel com network Corporate http www intel com Newsgroups news cs intel com FTP Host ftp download intel com FTP Directory support network device 8 1 3 Customer Support Technicians U S and Canada If you are using this product in conjunction with Intel PRO Wireless 2011B LAN hardware in a business o...

Page 34: ... a license accompanying those portions Single User License You may copy the Software onto a single computer for your personal noncommercial use and you may make one back up copy of the Software subject to these conditions 1 This Software is licensed for use only in conjunction with Intel component products Use of the Software with non Intel component products is not licensed hereunder 2 You may no...

Page 35: ...fect is found return the media to Intel for replacement or alternate delivery of the Software as Intel may select EXCLUSION OF OTHER WARRANTIES EXCEPT AS PROVIDED ABOVE THE SOFTWARE IS PROVIDED AS IS WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE Intel does not warrant or assume responsibility for the ...

Page 36: ...s Upon termination you will immediately destroy the Software or return all copies of the Software to Intel APPLICABLE LAWS Claims arising under this Agreement shall be governed by the laws of California excluding its principles of conflict of laws and the United Nations Convention on Contracts for the Sale of Goods You may not export the Software in violation of applicable export laws and regulati...

Page 37: ... from whom you purchased it or to Intel North America only If you ship the hardware product you must assume the risk of damage or loss in transit You must use the original container or the equivalent and pay the shipping charge Intel may replace or repair the hardware product with either new or remanufactured product or parts and the returned hardware product becomes Intel s property Repaired or r...

Page 38: ... Control Applications Intel specifically disclaims liability for use of the hardware product in critical control applications including for example only safety or health care control systems nuclear energy control systems or air or ground traffic control systems by you or your customers and such use is entirely at the user s risk You agree to defend indemnify and hold Intel harmless from and again...

Page 39: ...LAN please see the Regulatory Specifications posted at the Intel customer support web site http support intel com Important Regulatory Compliance Instructions If your country is listed on the regulatory labels included with the Intel PRO Wireless 2011B LAN hardware remove the label for your country and attach it to the bottom of the device in the space provided Failure to apply the label for the a...

Page 40: ...Chapter 9 Regulatory Compliance Information 34 Intel PRO Wireless 2011B LAN Adapter Product Reference Guide ...

Page 41: ...CAM 5 WLAN property page 20 24 25 direct sequence data rate 5 E Encryption 64 bit 19 open systems 18 Encryption property page 18 configure 18 ESSID 14 easy setup 14 Mobile Unit properties 15 NCPA 15 F firmware 22 update 22 verification 22 WLAN Monitor 22 WLAN Update 22 frequency 3 frequency modulation 3 frequency range 3 I IEEE address MAC 2 installation card and socket services 6 firmware 22 plug...

Page 42: ...data rate 5 about 4 24 CAM 5 features 4 firmware 22 Mobile IP 5 power management 5 PSP 6 power management CAM 5 PSP 5 PSP Power Save Polling power management 5 R radio basics 2 digital data 3 electromagnetic waves 2 radio links 2 regulatory compliance 33 roaming Mobile IP 5 S security decryption 2 WEP algorithm 2 6 12 T tools and utilities NCPA 14 U utilities WLAN Monitor 22 WLAN Update 22 W WEP a...

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