Intelligent Recording Digital 01, General Description Manual

Page 1: ...ht Intelligent Recording LTD 2008 Page 1 of 25 Xtension Recorder Digital 01 Desktop 3 0 General Description Date Issue Issue 7 May 2008 www usbcallrecord com US Office 1 949 587 1226 UK Office 44 1302...

Page 2: ...ted with low cost desktop recording The USB device provides all of the advantages of the expensive digital recording solutions at a price in line with many handset tap solutions while delivering much...

Page 3: ...device and the local desktop PC The Xtension Recorder hardware simply connects in line at the telephone users desktop No power is required and because the in line connection is simply a metallic wirin...

Page 4: ...es 84mm x 72mm x 25mm or 3 x 2 x 1 Device Connections The USB recording device has 3 connectors One PC USB connector from which the device derives its power and streams all speech and control channel...

Page 5: ...r application at runtime This allows easy upgrade and enhancement of the product in the field as required Device Contents Packaging Xtension Recorder is supplied in suitable packaging including Xtensi...

Page 6: ...ext 6 Browse on CD and click on Setup file 7 Follow installation instructions on CD 8 Please be sure to choose correct Telephone System Type as well as US Mu law or UK Euro A law location as choosing...

Page 7: ...e Xtension Recorder application supports Microsoft operating systems that support USB devices The list of existing operating systems which meet this requirement are x WIN 98SE version 2 43 or less x W...

Page 8: ...ows the user to interact with the live recording if desired The user can pause or stop the recording if enabled as well as add notes about the call either by typing in as desired or selecting from a l...

Page 9: ...layed new calls will appear as they are generated You can view calls from other locations by selecting the Browse function and selecting the location from which to view calls either on your local PC o...

Page 10: ...This is done quickly and easily by selecting the recording in the Player then clicking on the Save icon This XTR option will save the recording to another location in the native xtr file format By se...

Page 11: ...below Important Calls Calls can be marked as Important by selecting the call and simply clicking on the Important icon This will highlight the call in the list as well as remove it from any auto dele...

Page 12: ...example sort for all important calls or perhaps all calls that have comments associated with them To return to the previous view simply hit the Refresh icon Options The View Options tab enables the i...

Page 13: ...a sign designates an outgoing call In the case where the software cannot distinguish between incoming or outgoing it will be identified as unrecognized and a will be placed as a prefix Record Format a...

Page 14: ...ls miss dials internal pages etc from being saved Prompt at Start of Call option will pop forward the Recorder View window Note this will occur any time the Recorder is active even on very short calls...

Page 15: ...e the volume if the Local side is too loud in the resultant recording Call Storage Settings If the local user desires to manage their own calls then using the default storage location created is often...

Page 16: ...cation the entire buffer will also be transferred with no user intervention required Auto Delete This option automates the task of deleting calls after a predefined time or after a certain amount of s...

Page 17: ...the Telephone to the user s mic on their PC This allows for Live Interview recordings Dictation and many other uses It is recommended that an Omni directional mic be used in this case The auto gain co...

Page 18: ...ded in default to C Program Files Comvurgent XT Recorder you will find a file called Comments txt To edit this file click on the file and it will display the content as shown below Simply type in a co...

Page 19: ...tomer takes all responsibility to ensure they are meeting legal requirements Comvurgent provides the user option settings in order to meet customer demands and cannot be responsible for the miss appli...

Page 20: ...yone option It is also possible to have each user have their own settings i e different storage folders etc If this is desired select the Just Me option It will then be necessary to install the applic...

Page 21: ...Caller ID from one of the lines on the display You can vary which line by selecting the option above If you find that you are capturing other information that appears on the telephone i e a timer or e...

Page 22: ...alues above less sensitive raise them Password The above option for accessing Local Settings eliminates the ability for the user to access the Options View of the software This prevents them from chan...

Page 23: ...in and record agent activity Shared Use In A Call Center Many companies want to occasionally record an Agent s calls especially new employees or for new campaigns Xtension Recorder s plug n play compa...

Page 24: ...ing calls with the Xtension Recorder ensures accuracy of transactions and can be used to clear up miss understandings after the fact Insurance Agencies timing and accuracy is critical in the insurance...

Page 25: ...rsion 2 43 or less Xtension Recorder cannot be installed on Apple Macintosh PC Requirements Xtension Recorder Desktop requires each extension user to have a PC BackOffice installations are possible us...