Interaction Media Server Appliance Installation and Configuration Guide
18
Set up the Interaction Media Server appliance
Interaction Media Server licenses
Interaction Media Server licenses
Interaction Media Server requires the following licenses in the Interaction Center environment:
I3_FEATURE_MEDIASERVER_TYPE_STANDARD
You need one instance of this license for each physical Interaction Media Server. This license is
unique and is associated with the host ID of the computer on which Interaction Media Server is
installed.
I3_LICENSE_MEDIASERVER_MAX_MEDIA_ENGINES
Each instance of this license permits
media engines
to use 32 CPU cores, both physical and hyper-
threaded, to process interactions on the host computer.
Media sessions
A media session is required for each audio operation on an Interaction Media Server. Basic
sessions, conference sessions, and fax sessions all require a media session. You must have
enough media sessions to support your purchased basic, conference, and fax sessions.
Basic sessions
Interaction Media Server requires a basic session for each external call. Basic sessions permit the
following operations:
•
Manual outbound calls
•
Inbound Direct Inward Dialing (DID) calls
•
Voice mail access through a telephony user interface (TUI) or Interaction Mobile Office
•
Non-ACD workgroup calls
•
Interaction Attendant voice actions
•
Dial by name
•
Dial extension
•
Remote access
•
Play an Interaction Voice Response (IVR) menu
Each basic session requires a media session. Basic sessions are defined in the Interaction Center
server license.
Note
: Configured remote stations do not require sessions while dynamic stations do. For more
information about the different types of stations, see the "Remote Station Types" topic in
Interaction Client Help
.
Conference sessions
Each participant in an ad-hoc or scheduled CIC conference call requires a conference session.
External parties also use a basic session to participate in a CIC conference call. Each conference
session requires a media session. Conference sessions are defined in the Interaction Center server
license.
