Interactive Intelligence Audiocodes Mediant 800 based, Installation And Configuration Manual

Page 1: ...ver HP ProLiant Gen8 Large Interaction Media Server Interaction Media Server 4 0 Interaction SIP Proxy Server 4 0 Last updated April 10 2014 See Change Log for summary of changes made to this document since GA Abstract The Interaction Media Server appliance is a pre built Windows Server 2008 R2 server Additional configuration is required once the server is connected to the network This guide descr...

Page 2: ...oregoing products are 2009 2014 Interactive Intelligence Inc All rights reserved Interaction Web Portal Interaction Analyzer and IPA are trademarks of Interactive Intelligence Inc The foregoing products are 2010 2014 Interactive Intelligence Inc All rights reserved Spotability is a trademark of Interactive Intelligence Inc 2011 2014 All rights reserved Interaction Edge and Interaction Mobilizer ar...

Page 3: ... these products share some common features this document is intended for use with all IC products unless specifically stated otherwise on the title page or in the context of the document How do I know if I have a documented feature Here are some indications that the documented feature is not currently licensed or available in your version The menu menu item or button that accesses the feature appe...

Page 4: ...e 10 Set up the Interaction Media Server appliance 11 Preliminary hardware setup 11 Complete the Windows Server installation 11 Interaction Recovery Module Medium and Large Interaction Media Servers only 13 Add the server to the domain 13 View Network Fault Tolerant NFT network interface controller teams 15 Interaction Media Server licenses 18 I3_FEATURE_MEDIASERVER_TYPE_STANDARD 18 I3_LICENSE_MED...

Page 5: ...etwork Interaction Media Server appliance contents Included in the box with the Interaction Media Server appliance are the following items Medium and Large Interaction Media Servers only The certified Media Server including an internal USB flash drive Interaction Recovery Module for restoring the factory image Medium and Large Interaction Media Servers only Factory Image Restoration Procedures tec...

Page 6: ... and or any Interactive Intelligence software using an internal USB flash drive Interaction Recovery Module The Factory Image Restoration Procedures document is included in the box with the Interaction Media Server appliance and is also located in the Packaged Hardware Documents section of the IC Documentation Library Check the IC Documentation Library on the Support website at https my inin com s...

Page 7: ...andling interactions The Interaction Recorder Remote Content Service install is available as a shortcut on the Interaction Media Server appliance desktop not available on all models For licensing requirements and installation and configuration instructions see the Interaction Recorder Remote Content Service Installation and Configuration Guide in the Technical Reference Documents section of the IC...

Page 8: ... inin com support products ic40 Documentation index htm Interactive Intelligence Support website The IC 4 0 Support website at https my inin com support products ic40 Pages default aspx is the central location for the latest IC 4 0 release information documentation system software and hardware requirements telephony platform information Service Updates and downloadable utilities Interactive Intell...

Page 9: ... the Interaction Media Server license and the Interaction SIP Proxy Server license Preliminary hardware setup When the Interaction Media Server appliance arrives unpack it and connect it to the appropriate Ethernet network 1 Unpack the appliance and install it on a rack with monitor and keyboard access 2 Connect the appliance to the network 3 Turn on the appliance The machine runs through a series...

Page 10: ...gin appears 5 Type the Administrator password enter it again to confirm the password and then click the right arrow key 6 When the Your password has been changed message appears click the OK button Windows prepares your desktop 7 Minimize the Initial Configuration Tasks dialog and double click the HP Software License Agreement icon located on the Desktop 8 Medium and Large Interaction Media Server...

Page 11: ...n Recovery Module Doing so may result in the inability to restore the system to its factory state in the future For instructions on how restore the appliance operating system and or any Interactive Intelligence software to its factory state using the Interaction Recovery Environment software stored on the Interaction Recovery Module see the Factory Image Restoration Procedures technical reference ...

Page 12: ...orkgroup settings area click Change settings The System Properties dialog opens 4 Click Change The Computer Name Domain Changes dialog opens 5 Enter the following information in the Computer Name Domain Changes dialog Computer name Keep the same server name or if requested by the network administrator type a new server name Member of Select Domain and type the appropriate domain name ...

Page 13: ...s a Network Fault Tolerant NIC Network Interface Controller team using all available NICs for the particular server Interaction Media Server teams available NICs to provide redundancy for reliability purposes if a network link fails Note An Interaction Center Media Server or any server that deals with real time audio across the network may only use certain forms of adapter teaming Some vendors may...

Page 14: ...up the Interaction Media Server appliance View Network Fault Tolerant NFT network To open the HP Network Configuration Utility NCU 1 In the system tray click the double arrows and from the menu that appears double click the HP icon The HP Network Configuration Utility dialog opens ...

Page 15: ...erties dialog opens Note The above dialog shows an Interaction Media Server with 4 NICs combined into one NIC team HP Network Team 1 3 Double click the team name for example HP Network Team 1 The Team Properties dialog opens From the Team Properties dialog you can view the NIC team s properties and modify settings if necessary ...

Page 16: ...ions to support your purchased basic conference and fax sessions Basic sessions Interaction Media Server requires a basic session for each external call Basic sessions permit the following operations Manual outbound calls Inbound Direct Inward Dialing DID calls Voice mail access through a telephony user interface TUI or Interaction Mobile Office Non ACD workgroup calls Interaction Attendant voice ...

Page 17: ...ed and authorized to generate these licenses through the website If you are not certified to log on to this website you can contact Interactive Intelligence through this e mail address licenseissues inin com When you contact Interactive Intelligence through this e mail address include your order number and request a license file If you are installing the Interaction Media Server software on your o...

Page 18: ... c Log on to the Media Server configuration webpage with the administrative user ID and password The Status About page opens d In the upper right corner select the Config icon The Config Servers page is displayed e On the left side of the page select the License tab The Config License page opens f Click the Add License hyperlink to open the To add a License page ...

Page 19: ...ver with which this Interaction Media Server will communicate 2 Load the license on Interaction Center a Place the license file in a local or network accessible directory b Open Interaction Administrator select File then choose License Management The License Management dialog opens c Select the Load License button The Load License dialog opens d In the Load License dialog navigate to the location ...

Page 20: ... shared network location 2 Open a web browser and navigate to the URL and port number of the Interaction SIP Proxy web interface The URL prompts you to supply a user name and password Note See the following example for the format of specifying this URL Your address will likely be different The default HTTP port is 8080 HTTP for a non secure connection and the default HTTPS port is 442 HTTPS for a ...

Page 21: ...n SIP Proxy see the Interactive Intelligence website https my inin com support products sipproxy40 Pages default aspx or click the Help icon in the Interaction SIP Proxy web interface Disable Interaction SIP Proxy If you do not intend to use Interaction SIP Proxy you can disable it from the Services dialog To disable Interaction SIP Proxy 1 Open the Start menu select Administrative Tools and choos...

Page 22: ...Disable Interaction SIP Proxy 2 Select the Services Local node and in the Services Local list double click Interaction SIP Proxy The Interaction SIP Proxy Properties dialog opens 3 In the Startup type drop down list select Disabled 4 Click OK Interaction SIP Proxy is disabled until you change the Startup type to Automatic ...

Page 23: ...dures document is included in the box with the Interaction Media Server appliance and is also located in the Packaged Hardware Documents section of the IC Documentation Library See the IC Documentation Library on the Support website at https my inin com support products ic40 Documentation index htm for the latest version Enable Integrated Lights Out 4 iLO 4 Medium and Large Interaction Media Serve...

Page 24: ...atures select the IR Remote Content Service Feature icon To reset your Custom Setup selections to the default level click Reset To ensure that the hard drive has enough free space to install the software click the Disk Usage button and in the resulting dialog verify that you have at least 350 megabytes of free space To choose a different installation location click Browse and select a different di...

Page 25: ...for communications to Interaction Recorder Interaction Recorder Client and Interaction Media Server Note Ensure that the port number is not in use by any other service or application This also applies to the Interaction Center server and Interaction Media Server 7 Click Next The Please specify the IC Servers dialog opens 8 In the Server Selection text box enter the fully qualified domain name of a...

Page 26: ...ne must be a member of the Administrators group and must be able to access the shared network resources of the Interaction Media Server 12 Click Next The IC Server Name dialog opens 13 In the IC Server Name text box enter the fully qualified domain name for the main Interaction Center server and then click Next This step creates the necessary security certificates to that the systems can communica...

Page 27: ... 16 Click Next The Ready to install Interaction Recorder Remote Content Service dialog opens 17 Click Install to begin the installation process The Installing Interaction Recorder Remote Content Service dialog appears It displays a Status bar and messages as the installation ...

Page 28: ...ation and Configuration Guide 30 Optional post installation configuration Install Interaction Recorder Remote Content 18 When the installation is complete click Finish in the Completed the Interaction Recorder Remote Content Setup wizard dialog ...

Page 29: ...Interaction Session Manager installation procedures For information on planning licensing requirements and configuration instructions see Session Manager Developer Application Note in the Technical Reference Documents section of the IC Documentation Library The IC Documentation Library is located on the Support website at https my inin com support products ic40 Documentation index htm This documen...

Page 30: ...ser Validation dialog opens 4 Enter the user name password and domain that you want to associate with this instance of Session Manager Note The information you enter is used to connect to the IC server and as the account under which the local service process runs This account must be an IC account that is bound to an NT domain account The NT user must have local administrator rights for the server...

Page 31: ...the installation is utilizing WAN switchover then the IC server Name specified must be the particular IC server of the WAN switchover pair to which this off server Session Manager instance is to stay connected 6 Enter the name of the active IC server enter IC credentials if preferred and then click Next The Ready to install IC Session Manager dialog opens ...

Page 32: ...e installation progresses 8 When the installation is complete click Finish in the Completed the IC Session Manager Setup Wizard dialog The installation program performed the following operations Copied the Session Manager files to the target directory Created certificates to connect with the IC server Note Be sure to trust the certificate through Interaction Administrator Created services to run S...

Page 33: ...face Controller Teams and how to view these NIC teams in the HP Network Configuration Utility NCU Interaction Recorder Remote Content Service and Interaction Session Manager are optional post installation applications with shortcuts on the desktop Included information on installing these features as well as the location of installation and configuration guides for both applications 3 15 2013 Updat...