Intergraph InterServe 90, System Setup

Page 1: ...InterServe 90 System Setup April 1999 D5AA00020 ...

Page 2: ...ipment is operated in a residential installation This equipment generates uses and can radiate radio frequency energy If the equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to ...

Page 3: ...s 10 Installing Disk Drives in the Disk Drive Bay 11 Connecting an External SCSI Device 13 Checking the System 14 Starting the System 14 What s Next 15 2 Setting Up the Software 17 Preparing for System Software Setup 18 Starting Operating System Setup 20 Finishing System Software Setup 21 Creating an Emergency Repair Disk 21 Creating System Software Backup Diskettes 22 Creating a QFE Update Softwa...

Page 4: ...Programs 44 Using Hardware Security Features 45 Additional User Information 46 5 Configuring the BIOS 49 BIOS Overview 50 Standard CMOS Setup 50 Advanced CMOS Setup 52 Advanced Chipset Setup 55 Power Management Setup 59 PCI Plug and Play Setup 62 Peripheral Setup 64 Auto Detect Hard Disks 65 Supervisor Password 66 Change User Password 66 Change Language Setting 66 Auto Configuration with Optimal S...

Page 5: ...s Mastering 81 Getting Operating System Updates 82 8 Using System Resources 83 System Resources 84 ISA Bus Interrupt IRQ Assignments 84 Direct Memory Access DMA Channels 84 Input Output I O Addresses 85 Memory Addresses 86 Using System Resources 87 PCI Devices 88 Returned Goods Authorization RGA Form Warranty Procedure and Repair Address Labels ...

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Page 7: ...nfiguring the BIOS describes how to use the BIOS Setup program to configure the system s basic input output system BIOS Chapter 6 Troubleshooting describes how to resolve common system problems Chapter 7 Reinstalling System Software describes how to reinstall the operating system and associated system software if required Chapter 8 Using System Resources provides information on using system resour...

Page 8: ...th your system for important hardware and documentation details not covered in this document Ergonomic Information Read the Ergonomics Guide delivered with your system for valuable information on ways to minimize repetitive stress injuries when working with a computer Customer Support Intergraph Computer Systems offers an assortment of customer support options Hardware and Software Support Service...

Page 9: ...its no parity one 1 stop bit and any baud rate up to 14 400 2 Using a modem call 1 256 730 8786 Outside the United States call one of the mirror sites listed on World Wide Web see the Software Support pages at http www intergraph com 3 At the login prompt key in your user ID or new if you have not used the IBBS before 4 Follow the menus to find what you need If you have trouble connecting to or us...

Page 10: ...oduct serial numbers are on a sticker affixed to the product Your name and telephone number A brief description of the question or problem More Support Options To get information on more customer support options Visit the Support pages on the World Wide Web at http www intergraph com ics For hardware support questions in the United States call 1 800 763 0242 For software support questions in the U...

Page 11: ...k For a rack not purchased from Intergraph Computer Systems refer to the instructions that came with it WARNING Follow all installation instructions explicitly to avoid personal injury and equipment damage Unpacking the System 2 Observing Rack Mount Safety Precautions 3 Placing the System Components 3 Understanding Rack Mount Vertical Units 4 Installing a Rack Mount Base Unit 5 Connecting the Cabl...

Page 12: ...ystem and system software carton contains the following items Windows NT operating system software CD ROM and diskettes and documentation Intergraph system software for Windows NT CD ROM and or diskettes If you purchased a monitor from Intergraph Computer Systems its carton contains the following Monitor and power cord Monitor cable Monitor documentation NOTE If any of these items were not deliver...

Page 13: ...stable feet should be lowered securely against the floor If the rack contains an AC distribution box or an uninterruptible power supply UPS do not connect the power cord to the wall outlet until instructed to do so in the system documentation Set up the InterServe 90 completely before you start the system WARNING Once you install equipment into the rack do not move the rack If you must move the ra...

Page 14: ...ting space within a rack enclosure for each device you wish to install For example an AC distribution box can require 1 U or 2 U of mounting space while the InterServe 90 requires six vertical units 6 U or 10 5 inches of mounting space A vertical unit equals 1 75 inches and consists of three mounting holes The mounting hole diameter is 7 1 mm industry standard Mounting holes are counted upward aft...

Page 15: ...t head screws provided making sure the tab on the rail guide is towards the back of the base unit 4 Use the button head screws and bolts provided to loosely secure the rail brackets to the rack rails See the following figure The rail brackets have the rail teeth needed to secure the rack rails to the back of the rack Install the button head screws and bolts loosely so you can adjust the back rail ...

Page 16: ... starting from the bottom of the 6 Us The tinnerman nuts will be used when you secure the handle brackets on the front of the base unit to the front of the rack Refer to the following figure Tinnerman Nut Mounting Hole 9 Use the button head screws and bar nuts provided to secure the back rack rail teeth to the back of the rack 10 With the flat side of the bar nut facing the screws loosely install ...

Page 17: ... unit Slide the base unit into the rack rails until you hear a click Refer to the following figure 14 Press the locked rail tabs and slide the base unit completely back into the rack After the base unit slides back a few inches the base unit and rails slide together as a unit into the rack Refer to the following figure Rail Guide EachSide LockedRail Tab EachSide Rack Rail EachSide 15 Install the b...

Page 18: ...graph Computer Systems you must use shielded cables to prevent excessive electromagnetic interference EMI Intergraph Computer System cables are designed to reduce the amount of EMI produced by the system NOTE While Intergraph Computer Systems recommends disconnecting the cables from the base unit before extending the base unit from the rack you can still extend the base unit without disconnecting ...

Page 19: ...and keyboard or the equivalent cables from a concentrator to their ports on the I O panel 3 Connect other cables to other ports as needed for such devices as printers parallel port and modems or UPS communications serial ports 4 Connect any external SCSI devices to the appropriate port on the SCSI adapter card in the expansion slots See Connecting an External SCSI Device later in this chapter for ...

Page 20: ...r supply UPS 10 If you have any disk drives to install in the disk drive bay refer to Installing Disk Drives in the Disk Drive Bay later in this chapter Installed Expansion Cards Expansion cards are installed in the Accelerated Graphics Port AGP Peripheral Component Interconnect PCI and Industry Standard Architecture ISA expansion slots in the base unit The layout of expansion slots and the typica...

Page 21: ...ler provides RAID capabilities such as disk striping mirroring and redundancy Each disk drive installed in the disk drive bay has a label affixed to the front The left side of the disk drive label identifies the disk drive size in GB The label has blank spaces for the numbers to indicate the adapter ADP the channel CH and the identification number ID Standard disk drives include values for the ada...

Page 22: ...ls on the side of the drive with the slot guides in the rightmost slot The metal casing of the drive faces to the left If you install the drive reversed it will not connect to the system In a deskside configuration the disk drive section will be rotated 90 degrees and the metal casing will face toward the ground 4 With your thumb push the drive at the center between the latching clips until it sli...

Page 23: ...ng or lead to other unpredictable results You can connect up to seven external single ended SCSI devices to the SCSI adapter However the number of drives and length of the cables used to connect the drives is a factor when using SCSI 1 Fast SCSI SCSI 2 Ultra SCSI and Wide Ultra SCSI drives Fast SCSI Ultra SCSI Wide Ultra SCSI and LVDS impose shorter cable restrictions than SCSI 1 NOTE Make sure th...

Page 24: ...on box or UPS is connected to the correct power outlet The base unit is retracted into the rack WARNING Once you install equipment into the rack do not move the rack or equipment damage may result If you must move the rack first remove all equipment move the rack to its new location and then reinstall the equipment Starting the System WARNING If you start the system and then turn it off before com...

Page 25: ... in Chapter 2 you will have to reinstall the operating system and associated system software Intergraph Computer Systems installs the operating system through Phase 1 of the Windows NT Setup process If you want to reload the operating system and system software instead of completing Phase 2 of Setup see Chapter 7 Reinstalling System Software For RAID systems the default RAID setup is disk drives s...

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Page 27: ...and associated system software for your InterServe 90 Preparing for System Software Setup 18 Starting Operating System Setup 20 Finishing System Software Setup 21 Creating an Emergency Repair Disk 21 Creating System Software Backup Diskettes 22 Creating a QFE Update Software Diskette 22 What s Next 22 ...

Page 28: ...pansion cards installed at the factory such as a RAID controller a Fibre Channel host bus adapter and a network adapter Quick Fix Engineering QFE software fixes for operating system problems or limitations if needed Windows NT Service Pack software InterSite software Intergraph Computer Systems installs the operating system through Phase I of the operating system Setup process You must follow the ...

Page 29: ...stem configuration You cannot change a server to a domain controller without reinstalling Windows NT Server A domain controller maintains security policy and performs user authentication for a domain Servers may be part of a domain although they do not have to participate in a domain See the operating system documentation for a detailed explanation of the differences between domain controllers and...

Page 30: ...ore you start the system Power Keyswitch The first time you start the system it boots to a Microsoft End User License Agreement EULA screen After reading and accepting the terms of the agreement follow the instructions to continue operating system Setup Take the default settings provided by Setup except as noted in the following text You can set up a user account and join a workgroup or domain aft...

Page 31: ...e operating system refer to the operating system documentation and Help Finishing System Software Setup After operating system Setup completes a Press to finish setup icon displays on the operating system desktop Double click this icon or go to Programs InterSite Welcome on the operating system Start menu to display InterSite Welcome InterSite Welcome helps you create a repair disk for the operati...

Page 32: ...re delivered with backup media of all drivers and other system software products NOTE You may not have to create backup diskettes for all system software If Version Manager does not list drivers or other system software products then they are available on the operating system software CD or on backup media delivered with the system See Version Manager Help for information on creating system softwa...

Page 33: ...recting Video Display Problems 26 Configuring RAID Disk Drives 27 Basic RAID Configuration 27 Resetting to the Default RAID Configuration 30 Configuring Non RAID Disk Drives 31 Installing and Configuring Intersite Server Monitor 32 Changing Drive Letters 33 Changing Virtual Memory Settings 33 Configuring the Symbios SCSI Adapter 34 Using the SCSI Configuration Utility 35 Creating an Emergency Repa...

Page 34: ...System in the Windows NT Control Panel The System dialog displays 2 Under Operating System select the Startup list then select the appropriate non VGA Windows NT Server option from the displayed list 3 Select OK Correcting Video Display Problems If the system s video display is black not synchronized or distorted after you restart the system you may have a video configuration problem Do not press ...

Page 35: ...NT Server to use the reconfigured video display driver If problems persist contact the Intergraph Customer Response Center at 1 800 633 7248 for help Configuring RAID Disk Drives NOTE This section only applies to systems that use RAID disk drives This section describes the RAID hardware used in the system explains the standard RAID disk configuration and provides guidelines to configure additional...

Page 36: ...ee or four RAID drives may be installed and configured with the Mylex RAID controller software at the factory These RAID drives are configured to appear as one logical drive in Window NT Disk Administrator The logical drive has a 2 GB NTFS system disk partition the rest of the logical drive is formatted as one NTFS partition for a total of two partitions A RAID disk drive installed at the factory ...

Page 37: ...s information to define the RAID configuration to the operating system Throughout the Mylex RAID configuration utility a banner at the top of the display shows the title version number date controller name slot number and firmware version The bottom of the display indicates the actions you can take for each menu option Additionally information boxes describe possible actions not allowed Warning bo...

Page 38: ...stem Configuring Non RAID Disk Drives NOTE This section only applies to systems that use non RAID disk drives The InterServe 90 Rack Mount system contains three main non RAID hardware components A disk drive section Up to four non RAID disk drives One SCSI controller also known as an adapter The standard non RAID hardware is pre configured by Intergraph Computer Systems before shipment The standar...

Page 39: ...the SCSI controller Installing and Configuring InterSite Server Monitor If you ordered the InterSite Server Monitor option for server monitoring capability your InterServe 90has an installed InterSite Server Monitor ISM card also called the Emergency Monitor Card 2 or EMC2 For instructions to install and configure the ISM software and for information on using the ISM with your server refer to the ...

Page 40: ...is equipped with a large amount of RAM Setup might create a page file that is unnecessarily large Drive letter reassignments If you reassigned your drive letters you may find it necessary to adjust your page file settings To change the size and location of the virtual memory page file 1 From Start click Settings and then click Control Panel 2 Double click the System icon 3 Click the Performance ta...

Page 41: ...ng SCSI devices to the system as specified in the section Connecting an External SCSI Device in Chapter 1 If you connect non Ultra or non Wide Ultra SCSI external devices to the system To run the SCSI Configuration Utility 1 Insert the SYSUTIL diskette in the system s floppy disk drive 2 Shut down and restart the system 3 When the Startup Menu displays select SCSI Configuration Utility and press E...

Page 42: ... and press ENTER 9 Select the appropriate rate Off 10 20 40 or 80 and press ENTER select Exit This Menu and then press ENTER 10 From the Device Selections menu select Exit This Menu and press ENTER 11 From the Utilities menu select Exit This Menu and press ENTER The Save Cancel menu displays 12 Select Save Changes and press ENTER 13 Remove the diskette from the system s floppy disk drive and then ...

Page 43: ...ase support You can get then from Microsoft s World Wide Web and FTP sites free of charge CAUTION If Intergraph Computer Systems provides a Service Pack through the IBBS or with a product it has been certified against Intergraph Computer Systems hardware as described in the announcement of its availability If you obtain a Service Pack from any other source be aware that it may not be certified aga...

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Page 45: ...em 36 System Power Startup and Shutdown 37 System Power States 38 Intergraph Shutdown Utility 39 Drive Status LEDs 41 Observing Operating Precautions 41 Using the Keyboard 42 Using the Floppy Disk Drive 43 Using the CD ROM Drive 44 Using InterSite Programs 44 Using Hardware Security Features 45 Additional User Information 46 ...

Page 46: ...he right clockwise to start the system To start the operating system 1 Turn on power to the system by turning the keyswitch The boot menu displays 2 Select Windows NT Server and then press enter To log on to the operating system 1 If the logon dialog does not display press CTRL ALT DELETE to display it 2 Type a username and password into the appropriate boxes 3 If appropriate type a domain name 4 ...

Page 47: ...r off the system as follows Turn power on to the InterRAID cabinets first listen for the audible beep and then turn on power to the system base unit Turn off power to the system base unit first as described previously and then turn power off to the InterRAID cabinets If you turn power off to the InterRAID cabinets first the RAID controller will read the drives in those cabinets as dead the next ti...

Page 48: ...st six seconds To power down during normal operation do not use the Power keyswitch Instead double click the Automatic Shutdown Utility icon in the taskbar tray Turning the keyswitch to the left counterclockwise will reset the unit For details on using the Automatic Shutdown Utility refer to the following sections in this chapter System Power States The advanced power management features of the In...

Page 49: ...l options over the standard shutdown options available from the operating system Start menu To access Help for this utility from the operating system Start menu click Programs click Intergraph Shutdown Utility and then click Intergaph Shutdown Help Starting the Shutdown Utility Use one of the following methods to start the Intergraph Shutdown Utility Double click the Intergraph Shutdown Utility ic...

Page 50: ...arts the system This option saves any windows settings that you changed writes information that is currently in memory to the system s hard drive and powers down and restarts the system Close All programs and log on as different user Closes any open windows or programs disconnects the system from the network and returns the system to the Windows logon prompt This option prepares the system for use...

Page 51: ...n the following table Right LED Activity Meaning Off No error Steady On Disk drive rebuild stopped or disk drive is faulty Steady Blink approx 1 per second Disk drive rebuild in progress Steady Blink approx 3 per second Identification of disk drive in progress 4 Fast Blinks Pause repeats Disk drive experienced a predicted fault 2 Fast Blinks Pause repeats Disk drive is a hot spare To administer th...

Page 52: ... exit PRINT SCRN Depending on the application in use prints the displayed screen to a printer SCROLL LOCK Prevents the screen from scrolling PAUSE Temporarily suspends screen scrolling or some operations CAPS LOCK Types all letters as capitals NUM LOCK Activates the numeric keypad CTRL Used with another key for application specific functions ALT Used with another key for application specific funct...

Page 53: ...wly the system responds as if you clicked twice You can adjust the double click speed using the operating system s Mouse application To use the mouse make sure it is properly connected to the system Place the mouse on a clean flat surface such as a desktop or a mouse pad Move the mouse across the flat surface to move the pointer across the screen Using the Floppy Disk Drive The system s floppy dis...

Page 54: ...eject button to load the disc To insert a disc into a slot load CD ROM drive insert the disc printed side up into the slot To eject a disc from the CD ROM drive press the eject button adjacent to the CD ROM drive slot or tray NOTE The software application being used may prevent the compact disc from ejecting If so run the proper application command to eject the compact disc The media player applic...

Page 55: ... its serial number and Smart System compliance information For more information refer to InterSite Hardware Monitor s online help InterSite Diskeeper Lite which manually defragments Windows NT file systems thus restoring performance By using InterSite Diskeeper Lite disk fragmentation can be kept to a minimum improving file creation and access times InterSite Manager a desktop application used to ...

Page 56: ...turn the mouse over the tracking ball will fall out Blow gently into the opening Clean the tracking ball and rollers with a cotton swab and alcohol Replace the tracking ball and the retaining ring Keyboard Dust with a dry cloth Aerosol cleaners are commercially available to remove the dust between the keys of the keyboard Never allow moisture on the keyboard or the surface beneath the keys Exterio...

Page 57: ...em is included in the System Reference document If the system came with an Intergraph rack refer to the documentation delivered with the rack and other rack mounting equipment for information and safety precautions related to using the system in a rack ...

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Page 59: ...ystem The System Board Manual contains more detailed information on BIOS setting options BIOS Overview 50 Standard CMOS Setup 50 Advanced CMOS Setup 52 Advanced Chipset Setup 55 Power Management Setup 59 PCI Plug and Play Setup 62 Peripheral Setup 64 Auto Detect Hard Disks 65 Supervisor Password 66 Change User Password 66 Change Language Setting 66 Auto Configuration with Optimal Settings 66 Auto ...

Page 60: ...program can also be accessed by the user during the system s power on self test POST To run the BIOS Setup program Press DELETE when prompted during system boot BIOS Setup contains the following menus Menu Description Standard CMOS Sets time date hard disk type type of floppy disk drive and boot sector virus protection Advanced CMOS Sets system boot sequence disk access NUM LOCK key status PS 2 mo...

Page 61: ...r of heads Wpcom The actual physical size of a sector gets progressively smaller as the track diameter diminishes Yet each sector must still hold 512 bytes Write precompensation circuitry on the hard disk compensates for the physical difference in sector size by boosting the write current for sectors on inner tracks This parameter is the track number on the disk surface where write precompensation...

Page 62: ...he BIOS does not configure that drive THE BIOS does not wait for 5 seconds after sending a RESET signal to the IDE drive to allow the IDE drive time to get ready again The optimal default setting is Enabled and the Fail Safe default setting is Disabled Pri Master Slave ARMD Sec Master Slave ARMD Emulated as The settings are Auto Floppy and Hard Disk The optimal default setting is Auto 1 st Boot De...

Page 63: ...ing Technologies protocol for reporting server system information over a network The settings are Enabled and Disabled The optimal default setting is Enabled BootUp Num Lock Set this option to Off to turn the Num Lock key off when the computer is booted so you can use the arrow keys on both the numeric keypad and the keyboard The settings are On and Off The default setting is On PS 2 Mouse Support...

Page 64: ...l cache memory on the CPU The settings are Disabled WriteThru and WriteBack The optimal default setting is WriteBack System BIOS Cacheable When set to Enabled the contents of the F0000h system memory segment can be read from and written to cache memory The contents of this memory segment are always copied from the BIOS ROM to system RAM for faster execution The settings are Enabled and Disabled Th...

Page 65: ...ed by ISSA adapter cards is allocated to PCI adapter cards The settings are Setting Description Disabled The contents of the video ROM are not copied to RAM Cached The contents of the designated ROM area are copied from ROM to RAM and can be written to or read from cache memory Enabled The contents of the designated ROM area from are copied shadowed from ROM to RAM for faster execution The optimal...

Page 66: ...bled The optimal default setting is Enabled Master Latency Timer Clks The settings are Disabled 32 64 96 128 160 192 and 224 The optimal default setting is 64 Multi Trans Timer Clks The settings are Disabled 32 64 96 128 160 192 and 224 The optimal default setting is 32 PCI1 to PCI10 Access The optimal default setting is Disabled Method of Memory Detection Settings are Auto SPD and Auto Only The O...

Page 67: ...timal default setting is 3SCLKs SDRAM RAS Precharge The setting are 3 SCLKs 2SCLKs and Auto The optimal default setting is 3SCLKs Power Down SDRAM The optimal default setting is Enabled ACPI Control Register The optimal default setting is Disabled Gated Clock The optimal default setting is Disabled Graphics Aperture Size The settings are 4MB 8MB 16MB 32MB 64MB 128MB and 256 MB The optimal default ...

Page 68: ...sabled 16bit I O Recover Time The optimal default setting is Disabled PIIX4 SERR The optimal default setting is Disabled USB Passive Release Set this option to Enabled to enable passive release for USB The optimal default setting is Enabled PIIX4 Passive Release The optimal default setting is Enabled PIIX4 Delayed Transaction The optimal default setting is Disabled TypeF DMA Buffer Control1 Contro...

Page 69: ...vanced Power Management features The optimal setting is Enabled Power Button Function The optimal default setting is On Off the other setting is Suspend Green PC Monitor Power State This option specifies the power state that the green PC compliant video monitor enters when the BIOS places it in a power saving state after the specified period of display inactivity has expired The settings are Off S...

Page 70: ... 4 milliseconds 4 seconds 32 seconds and 4 minutes The optimal default setting is 4 minutes Standby Time Out This option specifies the length of a period of system inactivity while in Full ON state When this length of time expires the computer enters Standby power state The settings are Disabled and 4 508 minutes The optimal default setting is Disabled Suspend Time Out This option specifies the le...

Page 71: ... Secondary master IDE Device 3 Secondary slave IDE When set to Monitor these options enable event monitoring of the specified hardware device If set to Monitor and the computer is in a power saving mode the BIOS watches for activity on the specified device The computer enters the Full On state if any activity occurs The BIOS reloads the Standby and Suspend timeout timers if activity occurs on the ...

Page 72: ...computer one PCI and one ISA and VGA Palette Snoop Bit Action Disabled Data read and written by the CPU is only directed to the PCI VGA device s palette registers Enabled Data read and written by the CPU is only directed to the PCI VGA device s palette registers and the ISA VGA device palette registers permitting the palette registers of both devices to be identical This option must be set to Enab...

Page 73: ...he end user can use these options to reserve the IRQ by assigning an ISA EISA setting to it On board I O is configured by the BIOS All IRQs used by on board I O are configured as PCI PnP IRQ 12 only appears if the PS 2 Mouse Support option in Advanced CMOS Setup is set to Disabled The settings are ISA EISA and PCI PnP In general the optimal default setting is PCI Pnp Reserved Memory Size This opti...

Page 74: ...base I O port address of serial port 2 The settings are Auto the BIOS automatically determines the correct base I O port address Diabled 3F8h 2F8h 2E8h and 3E8h The optimal default setting is 2F8h Serial Port 2 Mode This option specifies the operating mode for serial port 2 This option only appears if the Onboard Serial Port 2 option is not set to Disabled The settings are IrDA Infrared Dealer s A...

Page 75: ...ed with devices that adhere to the Extended Capabilities Port ECP specification ECP uses the DMA protocol to achieve data transfer rates up to 2 5 Megabits per second ECP provides symmetric bi directional communication EPP Version The optimal default setting is N A Parallel Port IRQ The settings are 5 and 7 The optimal setting is 7 Parallel Port DMA Channel The optimal default setting is N A Onboa...

Page 76: ...language used in BIOS Setup Auto Configuration with Optimal Settings The Optimal default values provide optimum performance settings for all devices and system features Auto Configuration with Fail Safe Settings The Fail Safe default settings consist of the safest set of parameters Use them if the system is behaving erratically They should always work but do not provide optimal system performance ...

Page 77: ...n updating the system s BIOS see the README TXT file delivered with the FLASHUTIL2M system software product which is available from the online services of Intergraph Computer Systems See the Preface for information on locating the online services ...

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Page 79: ...hooting Use this chapter to identify and resolve common system problems of the base unit Checking the System 70 System Power 70 System Boot 70 Video 73 Network 74 Peripheral Drive Errors 74 Miscellaneous Hardware 75 ...

Page 80: ...t contacting Intergraph Computer Systems When instructed to open the base unit see the System Reference delivered with the system for details on opening the base unit and working with internal components System Power Fails to power on Reason Solution Power cord not connected properly Verify that the power cord is properly connected to the power receptacle Power not available at the outlet Verify p...

Page 81: ...64 KB Remove and reinstall the DIMM s If error persists replace the DIMM s Timer Not Operational Memory failure in the first 64 KB or Timer 1 on the system board is not functioning Call the Customer Response Center Processor Error The CPU on the system board generated an error Call the Customer Response Center 8042 Gate A20 Failure The BIOS cannot switch to protected mode Call the Customer Respons...

Page 82: ...wer cable is not attached Ensure the floppy drive power cable is properly attached Floppy data cable is not attached Ensure the floppy data cable is properly attached to the floppy drive and to the system board System hard disk drive not recognized Reason Solution Hard disk drive power cable not attached Open the base unit and ensure power cable is properly attached See the System Reference Hard d...

Page 83: ...Faulty option board is installed in ISA slot Remove ISA board then restart the system See the System Reference Video System powered on but screen remains blank Reason Solution Monitor not powered on Turn on power to the monitor Monitor power cord not connected Connect monitor power cord to AC outlet and monitor Video cable not properly installed Ensure video cable is connected to monitor and syste...

Page 84: ...ter not added to Print Manager on your system Notify your System Administrator Plot node does not recognize your system Notify your System Administrator Peripheral Drive Errors CD ROM drive LED does not light when system power is on Reason Solution CD ROM drive power cable or data cable not attached Open the base unit and ensure power cable and data cable are properly attached See the System Refer...

Page 85: ...not recognized Reason Solution Message displays Host adapter at baseport dc90h is not responding Remove the RAID controller and reinstall it into the same slot ensuring it is completely connected into the slot RAID controller firmware has been corrupted Call the Customer Response Center DMA bus timeout message displays Reason Solution Failure in DMA bus logic has occurred Call the Customer Respons...

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Page 87: ...ating system and associated system software on your InterServe 90 Before you reinstall the software ensure that you read and understand this entire chapter Before You Begin 78 System Software Products 79 Installing Windows NT Server 4 0 80 Configuring IDE ATAPI Bus Mastering 81 Getting Operating System Updates 82 ...

Page 88: ...nt delivered with your system You can find the system software on backup diskettes shipped with the system on backup diskettes that you created on the Intergraph System CD ROM or on the operating system CD ROM If you did not create backup diskettes of drivers or other system software products you can create them from the Intergraph System CD ROM as described above System software may also be avail...

Page 89: ...S and Intergraph Online HWMON_IS90 InterSite Hardware Monitor Version Manager and CD ROM IM InterSite Manager Version Manager and CD ROM LMOUSE Logitech mouse driver Version Manager and diskette or CD ROM MILL2DRVNT Matrox video driver Version Manager and diskette or CD ROM MYLEXPCIDRV Mylex RAID driver and utilities Version Manager and diskette or CD ROM with RAID systems only QFE Quick Fix Engin...

Page 90: ...s you can create new ones by following these steps 1 Place the NT Server 4 0 CD ROM in the CD ROM drive 2 From the operating system Start menu go to Run 3 Type in drive i386 winnt32 ox where drive is the CD ROM drive letter and click OK 4 Follow the instructions displayed to create diskettes Follow the instructions in Start Here to install Windows NT and do the following as you install the operati...

Page 91: ...ill run when the system starts Install the InterSite software products from the System CD ROM Insert the System CD ROM and follow the instructions displayed in the System CD window Configure the system as described in Chapter 3 Configuring the System Perform any additional installation and configuration tasks described in any Late Breaking News document delivered with your system Do the following ...

Page 92: ...Service Packs are created by Microsoft for post release support You can get Service Packs from the Microsoft World Wide Web and FTP sites free of charge Post Service Pack fixes are also available on the Microsoft Web site CAUTION If Intergraph Computer Systems provides a Service Pack through its online services or with a product or system it has been certified against Intergraph Computer Systems h...

Page 93: ...es offered as system options The devices discussed in this chapter require specific resource settings to ensure proper system operation See Chapter 5 Configuring the BIOS for information on running the BIOS Setup program and changing BIOS parameter settings See the System Reference for additional information on system resources System Resources 84 ISA Bus Interrupt IRQ Assignments 84 Direct Memory...

Page 94: ...B or Windows sound 2 Reserved interrupt controller 10 LAN 3 Serial ports COM 2 COM 4 11 SCSI 4 Serial ports COM 1 Com 3 12 PS 2 mouse 5 Parallel port LPT 2 13 Reserved Math coprocessor 6 Reserved floppy drive controller 14 Primary IDE 7 Parallel port LPT 1 15 Secondary IDE Direct Memory Access DMA Channels DMA Channel Data Width Assignment 0 8b or 16b Open 1 8b or 16b Second choice of ECP parallel...

Page 95: ...es Secondary IDE channel 01F0 01F7 8 bytes Primary IDE channel 0200 0207 8 bytes Add in card audio game port 0220 022F 16 bytes Add in card 0240 024F 16 bytes Add in card 0278 027F 8 bytes Parallel port 2 02E8 02EF 8 bytes COM 4 02F8 02FF 8 bytes COM 2 0300 0301 2 bytes Add in card MIDI 0330 0335 6 bytes Add in card MIDI 0370 0375 6 bytes Floppy drive channel 2 0376 1 byte Secondary IDE channel co...

Page 96: ...us masters registers FFA8 FFAF 8 bytes Secondary IDE bus master registers Memory Addresses Memory Address Range Size Description 0K 512 K 00000000 0007FFFF 512 K DOS conventional memory 512K 640 K 00080000 0009FFFF 128 K DOS conventional memory 640K 768 K 000A0000 000BFFFF 128 K VGA memory and BIOS 768 896 K 000C0000 000DFFFF 128 K Expansion card BIOS buffer 896 1024 K 000E0000 000FFFFF 128 K Syst...

Page 97: ...of open IRQs To install more ISA devices than you have open IRQs you must disable one unused system port for each excess ISA device unless the device does not require an IRQ To reserve an IRQ for an installed device 1 Restart the system and start the BIOS Setup program 2 On the PCI PnP screen select the IRQ you want to reserve 3 Change the setting for the selected IRQ to ISA EISA 4 Save the change...

Page 98: ...he PCI 2 1 specification are fully plug and play You do not have to configure them after installation Some older PCI device drivers cannot share an interrupt which is a violation of the PCI 2 1 specification If you install a device that uses such a driver you must free an IRQ for the device to work in the system ...

Page 99: ...aph Customer Response Center From Customer Name Customer Contact Phone Mail Address Reason for Return NOTE All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty service WARNING Back up disk drives before returning equipment Intergraph is not responsible for data lost in shipping or repair process ...

Page 100: ...ystem you will be assigned a RGA log number 3 Complete the RGA Form on the previous page entering the RGA log number obtained from the Customer Response Center Ensure that the address in the From section is the location to which you want the equipment to be returned 4 Place the RGA form in the box containing the equipment This form must accompany returned equipment 5 Secure a Repair Depot address ...

Page 101: ...poration 9805 Kellner Road Huntsville AL 35894 TO Repair Depot RGA No ________________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 TO Repair Depot RGA No ________________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 ...

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