Preface
6 PEN*KEY
R
6200/6300 Hand-Held Computer Programmer’s Reference Guide
Support Available
As you pursue your PEN*KEY 6000 Series computer development activity, you
can obtain information and personal assistance from various resources.
This Programmer's Reference Guide pulls together, under one cover, many diĆ
verse and separate topics related to PEN*KEY 6000 Series development activity.
"
NOTE:
Other related information is available from third-party suppliers. Many of these sources are
identified in Section 8.
Factory Service
If your unit is faulty, you can ship it to the nearest authorized Service Center for
factoryĆquality service.
Customer Support Center
The Intermec Customer Support Center (technical support) telephone number is
800Ć755Ć5505 (U.S.A. or Canada) or 425Ć356Ć1799. The facsimile number is
425Ć356Ć1688. Email is
support@intermec.com
.
If you email or fax a problem or question include the following information in
your message: your name, your company name and address, phone number and
email to respond to, and problem description or question (the more specific, the
better). If the equipment was purchased through a ValueĆAdded Reseller please
include that information.
Web Site
The Customer Support File Libraries, including Hot Tips and Product Awareness
Bulletins, are available via the Intermec Product Support page at this URL:
http://norbbs.norand.com/index.htm
. New users can sign up for a new account
on this page.
PDF versions of Intermec manuals can be found at this URL:
http://corp.intermec.com/manuals/english.htm.
Bulletin Board Service
The Customer Support Bulletin Board (BBS), maintained by Intermec TechnoloĆ
gies Corporation, provides software and documentation:
"
Phone number:
319Ć369Ć3515 (14.4 Kbps modem)
319Ć369Ć3516 (28.8 Kbps modem)
"
Protocol:
Full duplex, ANSI or ANSIĆBBS; 300 to 28,800 bps; v.32bis; 8
bits, no parity, 1 stop bit.
For highĆspeed modems, disable XON/XOFF and
enable RTS/CTS.
This is the same location available via the web site. If your web access uses
highĆspeed phone lines, the web interface provides a faster response.
Preface
