Intermec EasyCoder 501 XP & 601 XP – Service Manual
171
Chapter 17
17. Troubleshooting
17.1 Diagnosing the
Printer
To diagnose the printer for faults, take steps in the following order:
1. Use Intermec Shell to check printer’s setup and functions. Intermec
Shell can be accessed regardless of any running autoexec.bat fi les as
described below.
2. Browse through the remainder of this chapter to fi nd the symptoms
that apply to the faulty printer.
3. Refer to the Printer Technical Bulletins for updated information.
If a custom-made program is running in the printer, the keyboard, dis-
play messages, sounds, and other functions will be custom-confi gured.
Normally, such a program is started at power-on using an autoexec.bat
fi le.
The procedure of starting up Intermec Shell, regardless what auto-
exec.bat fi les the printer’s memory contains, will be called the Test
Mode. In fact, it is just a convenient way of accessing Intermec Shell
and—via Intermec Shell—also the Setup Mode.
Important! Any changes done in the Test Mode will remain after leav-
ing the Test Mode.
Entering Intermec Shell in the Test Mode
• Turn off the power.
• Lift the printhead.
• Press down any key on the printer’s built-in keyboard, with the
exception of the <Shift> key, and keep pressing it.
• Turn on the power.
• The printer will start the initialization procedure.
• Release the key.
• The printer will start up Intermec Shell.
• Press <Enter> before the 5 sec. countdown is completed.
Inside Intermec Shell you have a variety of options, regardless of any
autoexec program, for example:
• Enter the Setup Mode to check or change the setup.
Before changing the setup, you should print out or write down the
values so you can restore them before returning the printer.
• Make a printout of the present setup values.
• Perform testfeed operations.
• Print test labels to check the printout quality.
• Reset all setup values to default.
Before resetting the setup, you should print out or write down the
values so you can restore them before returning the printer.
• Enter Intermec Fingerprint, for example to check what fi les the
printer’s memory contains or to list fi les.
• Restart the printer and leave the Test Mode.
Refer to the Intermec Shell Overview in Appendix 1 or to the
User’s
Guides.
If the printer works normally in the Test Mode, it is likely that the mal-
function is either due to communication problems, abnormal condi-
tions at the site of operation, or a custom-made program.
