Intermec EasyCoder 601 XP – Installation & Operation Ed. 3 82
Chapter 11
Troubleshooting
Use this list to correct possible printout troubles or flaws in printout
quality, and to decide when assistance from the Service dept. of the
nearest Intermec distributor is required. Note that most problems
are due to operating errors or normal wear of the printhead.
Symptom Possible Cause Remedy Refer to
Overall weak printout Wrong Paper Type setup Change setup Chapter 7
Low Contrast setup Change setup Chapter 7
Printhead pressure too low Adjust Chapter 13
Worn printhead Replace printhead Chapter 12
Wrong printhead voltage Replace CPU board
☎
Call Service
Printout weaker on one side Uneven printhead pressure Adjust headlift arm alignment Chapter 13
Weak spots Foreign particles on paper/ribbon Clean or replace Chapters 5 & 6
Paper/ribbon don't match Use other media Chapter 7
Poor paper or ribbon quality Use other media Appendix 2
Worn printhead Replace printhead Chapter 12
Worn pressing roller Check/replace
☎
Call Service
Overall dark printout Wrong Paper Type setup Change setup Chapter 7
Too high Contrast setup value Change setup Chapter 7
Printhead pressure too high Adjust Chapter 13
Wrong printhead voltage Replace CPU board
☎
Call Service
Excessive bleeding Wrong Paper Type setup Change setup Chapter 7
Contrast setup value too high Change setup Chapter 7
Printhead pressure too high Adjust Chapter13
Faulty energy control Replace CPU board
☎
Call Service
Transfer ribbon breaks Ribbon fitted around label stop sensor Reload ribbon Chapter 6
Wrong Paper Type setup Change setup Chapter 7
then clean printhead Chapter 12
Ribbon unwind unit stuck Adjust
☎
Call Service
Bad energy control Check CPU board
☎
Call Service
White parts at transfer printing Transfer ribbon wrinkled Adjust See next paragraph
Transfer ribbon wrinkles Incorrect paper guide adjustment Adjust Chapter 5
Ribbon obstructed by printhead cable Clear n.a.
Too strong printhead pressure Adjust Chapter 13
Unwind bobbin not centre-aligned Adjust Chapter 6
Faulty ribbon return roller adjustment Adjust
☎
Call Service
Dark lines along paper web Foreign objects on printhead Clean printhead Chapter 12
White lines along paper web Printhead dirty Clean printhead Chapter 12
Missing dots on printhead Replace printhead Chapter 12
Large part of dot line missing Wrong X-start or Width setup Change setup Chapter 7
Failing printhead Replace printhead Chapter 12
Failing strobe signal Check CPU-board
☎
Call Service
Printout missing along inner edge Bad paper alignment Adjust Chapter 5
X-start setup value too low Increase Chapter 7