Chapter 5 — Troubleshoot the Printer
110
PC23 and PC43 Desktop Printer User Manual
Problems and Possible Solutions
Use this table to understand and troubleshoot some common
problems you may encounter.
Problems and Possible Solutions
Problem
Possible Solution
The printer does not feed media
correctly.
Remove the media from the media
compartment and reinstall the media.
The printer is connected to a
serial port on my PC, but the
printer is not working.
Try these possible solutions:
•
Make sure the serial port settings are
configured correctly.
•
If you have the Intermec Windows
driver for an RS-232 printer installed
on your PC, uninstall the driver.
The printer is connected to my PC
using a virtual COM port, and
printing stops. But, there are no
errors to indicate that something
is wrong.
Make sure that bidirectional support is
disabled. From the printer properties
dialog box, click the
Ports
tab, and then
clear the
Enable bidirectional support
check box.
The printout is weak.
Try these possible solutions in order:
•
Make sure that your media setting is
appropriate for the type of media you
are using.
•
The contrast may be too low. Increase
the contrast.
•
Replace the printhead.
There are weak spots on the
printout.
Try these possible solutions in order:
•
There may be foreign particles on the
media. Clean or replace the media.
•
Make sure that your media and ribbon
are compatible.
•
Make sure that you are using high
quality media and ribbon.
•
The contrast may be too low. Increase
the contrast.
Summary of Contents for PC23
Page 1: ...PC23 PC43 Desktop Printer PC23d PC43d PC43t User Manual ...
Page 4: ...iv PC23 and PC43 Desktop Printer User Manual ...
Page 84: ...Chapter 2 Set Up the Printer 70 PC23 and PC43 Desktop Printer User Manual ...
Page 143: ...129 A Specifications This appendix contains specifications for the PC23 and PC43 printers ...
Page 159: ...145 B Default Settings This appendix contains all of the default settings for the printer ...
Page 186: ...Appendix C Print Labels with INPrint 172 PC23 and PC43 Desktop Printer User Manual ...