Internode TG-789, Quick Setup Manual

10

Warranty Information

1. 

How to claim under the warranty and your rights

1.1. 

In order to claim under the warranty, you should contact us to 
advise that you wish to claim under the warranty and answer 
any questions we have. We will assess whether you are eligible 
to claim under the warranty and determine, at our option and 
in accordance with any specific terms that apply to the relevant 
equipment, whether to repair or replace your equipment, or provide 
a credit.

Internode:

Phone: 1300 788 233 
Email: support@internode.com.au

1.2. 

If we determine that your equipment needs to be returned, you will 
be sent replacement equipment and a return freight bag in which 
to return the faulty equipment.

1.3. 

If the faulty equipment is not returned to us, with all cables, 
accessories and components, within 21 days of you receiving 
the replacement equipment and return freight bag, you will be 
charged the full price for the purchase of the equipment that we 
sent to you, plus any shipping costs relating to the prepaid satchel 
that was sent to you. You will also still be charged for the original 
equipment and if the original equipment has already been paid for, 

you will not be entitled to a refund.

1.4. 

The warranty does not apply to faults caused by any of the 
following (Non Covered Events):

a) 

any equipment not supplied by us;

b) 

any interference with or modification to the equipment or a failure 
to use it in accordance with instructions; or

c) 

damage caused by you or someone who has used the equipment 
(for example misuse or exposure to liquid or excessive heat); or 

d) 

an external event (for example a fire or flood).

1.5. 

If on inspection of the returned equipment we determine that 
the fault was caused by a Non Covered Event, you will be charged 
for the original equipment (or if the original equipment has 
already been paid for, you will not be entitled to a refund) and the 
replacement equipment, unless:

a) 

you have not used the replacement equipment;

b) 

and you return it to us in its unopened packaging, in which case, 
you will not be charged for the replacement equipment.

1.6. 

The repair or replacement of equipment may result in loss of data 
(such as loss of telephone numbers stored on your handset).

1.7. 

Goods presented for repair may be replaced by refurbished goods 
of the same type rather than being repaired. Refurbished parts