6
By default, your VoIP phone service should set up
automatically once your NBN™ and VoIP services are active
and your modem is online.
All you have to do is plug a handset into the
Phone1
port on the
back of your modem.
If you can’t use your VoIP phone service after setting up, please
use the contact details on the back cover of this guide to call our
Support Team for assistance.
Porting your existing phone number to VoIP?
If you’ve asked us to convert your existing phone number to a
VoIP service, please allow up to 2 business days after your NBN™
service is active for this porting process to complete. We’ll send you
an email to confirm when your VoIP service is active and ready to
use.
VoIP Phone Set up