Intralot Dreamtouch Smart, Manual

Page 1: ... Intralot Inc Dreamtouch Smart Terminal Manual September 2020 Page 1 OHIO Dreamtouch Smart Lottery Terminal Manual Walmart Edition September 2020 ...

Page 2: ...ential requirements and other relevant provisions of Directives EMC 89 336 EEC and LVD 73 23 EEC For further information please visit http www intralot com Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential i...

Page 3: ... 10 Important Telephone Numbers 17 2 11 Load and Unload Paper Roll 18 Chapter 3 RETAILER REPORTS 19 3 1 Accessing Reports 19 3 2 Financial Reports 20 3 2 1 Lottery Reports Book Settlements 21 3 2 2 Cashed Tickets Report with Calendar 22 3 2 3 Weekly Invoice 22 3 3 DreamTouch Operations 23 3 3 1 Shift Reports Interim and Closed 23 3 3 2 Inventory Report 24 3 4 System Reports 25 Chapter 4 CONSUMER O...

Page 4: ... the player s balance for additional purchases and direct players to either the retailer or Lottery to claim their winnings The Dreamtouch Smart does not dispense cash accept coins or refund any remaining balance to the player This information is provided to the players on the machine s exterior and on various screens during their purchase activity 1 1 Dreamtouch Smart Exterior The illustration be...

Page 5: ... Instant Ticket Bins 3 Administrator Tablet 4 Volume Controls 5 PC 6 Uninterrupted Power Supply UPS 1 2 1 PC The PC controls the operation of the Dreamtouch Smart and should not be touched Each of the attached connectors control a specific aspect of the Dreamtouch Smart s operation and likewise should not be touched unless expressly asked by an Intralot Hotline Operator or Customer Service Represe...

Page 6: ...d until the latch is lowered To lock the Dreamtouch Smart close the door while the latch is lowered and raise the latch Turn the key until it is parallel to the ground The key can now be removed Keys especially the cash box key should be kept in a safe place and given only to those personnel that are authorized to service the machine or remove cash from the cash box 1 2 3 Remote Deactivation and A...

Page 7: ... door is opened touch the sign on button and the following screen will display 1 Enter the two digit Username 2 Touch the pin field to enter your passcode 3 Enter the four digit password that has been assigned to you You have 30 seconds to enter the username and password before an alarm sounds The alarm may be silenced by either entering your username and password or by closing the door Upon succe...

Page 8: ...rminal screen which is displayed to the left Touch the Options button on the left hand corner to arrive at the Options menu The Options menu contains functions that will be used most frequently by retail personnel and involve loading and unloading tickets removing cash from the bill acceptor and the Close Shift report used to reconcile when removing cash ...

Page 9: ...20 Page 9 2 3 BOOK OPERATIONS Under the options menu select the Book Operations button to arrive at the above screen Book Operations consist of three activities Receiving shipments of scratch offs Activating books of scratch offs Settling books of scratch offs ...

Page 10: ...nd corner Receive Shipment from the Book Operations menu and then perform one of the following Scan the order number on the delivery receipt to receive all of the instant ticket books in the shipment or Scan the barcode on any pack Then touch receive shipment and then touch the exit button to return to the Options screen A confirmation receipt will be printed BARCODE CONFIRM VERIFY AGAINST BOOKS R...

Page 11: ...ket The central system will mark the book as activated after scanning a ticket and pressing the activate button A receipt will be printed Leave book activation receipt in the bin under the correlating book of tickets for future settlement information The book of tickets may now be loaded into the Dreamtouch Smart for sale using the Load Full Pack or the SmartLoad functions If a scanner is not repl...

Page 12: ...bin under the Load Full Book menu that corresponds with the bin you would like to load Touch the Load button Using either the Dreamtouch Smart s barcode scanner or the touchscreen enter a Barcode from the book of tickets into the Full Book Barcode field NOTE If the system detects tickets in the burster throat at the beginning of the load process the screen displays an error message Scan any ticket...

Page 13: ...m dispensed 3 Insert the edge of the ticket into the guide until the ticket edge touches the feed rollers This will activate the ticket sensor switch There is a short delay between the time the ticket sensor is tripped and the leading ticket is drawn into its feed position Once the book has been loaded the screen indicates the process has been completed successfully Touch the exit button to return...

Page 14: ... game parameters are updated with those on the central site This function should be performed every time new books are loaded To update the Instant Ticket Database select Update Instant Ticket Database from the Diagnostics menu Then touch the OK button on the box titled Update Instant Ticket Editions touch the Ok button on the Information button and then touch the exit button 2 7 Close Shift To ac...

Page 15: ...the Dreamtouch Smart Push down on the release latch at the back of the cashbox and lift to open See instructions next to the cashbox for further assistance Remove cash through cashbox door Close the cashbox door Return the cashbox to its original position If applied correctly you will hear a motorized sound as the cashbox locks into place Push the bill acceptor door up and lock ...

Page 16: ...ion allows retailer to refund players cash and prints a receipt of the transaction This lets the retailer refund player cash from another source without removing the cashbox and provides a receipt for reconciliation at a later date Select Clear Customer Credits from the Options menu to display the following screen Then touch the OK button the OK button on the information box and the exit button ...

Page 17: ... of telephone numbers to contact Intralot s Hotline and the Ohio Lottery Commission is displayed Touch the exit button to return to the options menu If a customer has a concern regarding lottery purchases on their debit or credit card please instruct them to call the Intralot Hotline and when prompted select the number 4 on their phone to reach the Credit Debit support center ...

Page 18: ...ead Remove the metal paper retaining bracket Place paper roll on the spindle then replace the paper retaining bracket Push on the bracket until it stays in place Route paper through the textured side of the green components as displayed below Insert the paper under the print head then return the metal tab on the print head to its original position to lock ...

Page 19: ...orts transaction history cashes and sales history System reports provide the status of the peripherals such as the bill collector barcode reader touch screen and ticket bursters as well as logged and security events and the current Dreamtouch Smart configuration settings 3 1 Accessing Reports Reports can be found under 3 sections Financial Reports DreamTouch Operations System Reports The following...

Page 20: ...t Terminal Manual September 2020 Page 20 3 2 Financial Reports These reports include tickets cashed book activations book settlements and the weekly invoice as shown below Touch the type of lottery report to expand to the sub menu ...

Page 21: ...ch Smart provides daily week to date and weekly reports of book settlements that have occurred on the Dreamtouch Smart Settlement reports show Instant ticket settlements by game and book total quantity and total amount Reports are available for predefined time periods including Current Daily Week to Date Weekly Last Week ...

Page 22: ...52 00 Pick 4 Cashes 10 00 Pick 4 Cancels 1 00 Pick 5 Sales 51 50 Pick 5 Cashes 10 00 Pick 5 Cancels 1 00 Rolling Cash 5 Sales 26 00 Rolling Cash 5 Cashes 1 00 Rolling Cash 5 Cancels 1 00 Lucky For Life Sales 40 00 Lucky For Life Cashes 10 00 Classic Lotto Sales 35 00 Classic Lotto Cashes 10 00 Classic Lotto Cancels 1 00 Mega Millions Megaplier Sales 10 00 Mega Millions Megaplier Cashes 2 00 Powerb...

Page 23: ...1 Shift Reports Interim and Closed 3 3 1 1 Interim The Shift Report Interim is a snapshot of the current shift activity from the start of the current shift until the report was taken If reconciling information should not be taken from here but instead from the Close Shift Report in the Options menu when removing cash If the user creates an Interim Shift Report but does not close the shift a duplic...

Page 24: ...ctions to be shown on the report The Transaction History Report shows the number and type of transactions performed on the machine Additionally it displays data on the number of bills received and from which bins tickets were issued the quantity and the total price of tickets that were purchased To print out a Transaction History Report follow these steps Touch the Transaction History Report butto...

Page 25: ...s The Dreamtouch Smart s current configuration settings Any logged events such as ticket jams door openings system reboots and error conditions Security events such as the date and times the door was opened and closed and service mode logins 3 4 1 Component Versions Report The Component Versions Report lists the current version numbers for device component software and firmware 3 4 2 Device Status...

Page 26: ...ts system events that have occurred such as retailer logins door openings door closings system reboots bin loaded and bin unloaded activities 3 4 5 Security The Security Report shows when the door was opened and closed the date and time each event occurred and the login ID of the individual that performed the operation ...

Page 27: ...ill acceptor takes 1 5 10 20 50 and 100 bills The maximum cash in balance allowed is 100 If communications with the central site is temporarily disrupted or the paper is out a message will appear on the display instructing the player to select an Instant product only Bills may be inserted in any direction with either side up The bill acceptor rejects any bill denomination that puts the customer ov...

Page 28: ...eader will display when being used 1 Select amount will appear when the PIN pad is working A player is prompted to select which amount they wish to put on the terminal a If the system is down the PIN pad will read OUT OF SERVICE 2 Please Wait will appear 3 The player is then instructed to Insert or Swipe Credit Card ...

Page 29: ... a preferred language it will ask Select Language 5 If preferred language is English no question is asked and Please Wait Do Not Remove Card is shown 6 After amount is selected and language is confirmed It will confirm Amount Ok XX XX a If No is selected the below message will appear ...

Page 30: ...r 2020 Page 30 b Then this message will appear c If Cancel is selected the message below will show d Then this message will appear 7 When Yes is selected the following message will appear 8 After the PIN is entered in and accepted the message PIN OK appears ...

Page 31: ...ing message 10 Once processing completes and the transaction is approved the message APPROVED PLEASE REMOVE CARD appears a If processing completes but the card exceeds amount used the error message 002 EXCEEDS AMOUNT PLEASE REMOVE CARD will appear b If processing completes but the card is declined the error message Transaction Declined will appear ...

Page 32: ...is without the Megaplier option Player may also insert a bet card to purchase 4 3 2 Powerball The Powerball game Auto Pick tickets may be purchased in 2 6 10 and 20 increments Auto Pick tickets are always the default selections so this Powerball ticket will not have the Power Play option Player may also insert a bet card to purchase 4 3 3 Classic Lotto with KICKER Classic Lotto with KICKER Auto Pi...

Page 33: ...NO game tickets can be purchased in 1 5 10 and 20 increments The player is given an Auto Pick 4 spot ticket The wager amount is equal to the number of draws being played A bet card may also be used to purchase 4 3 10 The Lucky One The Lucky One game tickets can be purchased in increments up to 50 The wager amount is equal to the number of draws being played A bet card may also be used to purchase ...

Page 34: ...onsumer mode home screen 4 4 Ticket Checking The Dreamtouch Smart can check instant and online tickets to see if they are winners It can credit the customer s balance from a winning ticket valued at 50 or less if the customer wishes to do so Instant and online game tickets are checked by placing the ticket s barcode under the arrow displayed by the barcode reader The barcode reader detects motion ...

Page 35: ...he ticket is marked as paid on the central system and cannot be cashed again The entire prize amount is credited to the balance on the Dreamtouch Smart and the player MUST purchase additional product 4 6 Debit Credit Card Reader The Dreamtouch Smart is equipped with an Ingenico card reader The card reader allows players to use their debit or credit card to place funds on the machine ANY funds plac...

Page 36: ...charge may change their own password or those of the clerks By default passwords are set to the same value as the username Resetting the passwords returns the passwords to the default values The Change Any Password screen allows the administrator to select a particular user and change the password for that user Choose Terminal then Password Change then choose the username you wish to change the pa...

Page 37: ...e Intralot Gaming System menu provides access to authorized users to open the retailer screen From this screen a ticket reprint can be initiated This is only available when a purchased ticket failed to print from the Dreamtouch Smart Darice Parkway Suite C Strongsville OH 44149 T 440 268 2898 F 440 238 3826 Intralot hotline 1 866 710 2462 www intralot com ...