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We do not need to remind you of the importance of service. After all, we develop our products to a standard so that
you can enjoy them for many years, without any concerns. If, nevertheless, there is a problem, we believe you are
entitled to a solution straight away. Hence our products come with an exchange service, on top of the rights and
claims you are entitled to by law. By exchanging a product or part, we save you time, effort and costs.
2-year full manufacturer’s warranty
1. Customers enjoy a 2-year full manufacturer’s warranty on all Inventum products. Within this period, a faulty product
or part will always be exchanged for a new model, free of charge. In order to claim under the 2-year full manufacturer’s
warranty, you can either return the product to the shop you bought it from or contact the Inventum costumer service
department via the form at www.inventum.eu/service-aanvraag.
2. The 2-year warranty period starts from the date the product is bought.
3. In order to claim under the warranty, you must produce a copy of the original receipt.
4. The warranty applies only to normal domestic use of Inventum products within the Netherlands.
Breakdowns or faults outside the warranty period
1. Breakdowns or faults in small or large domestic appliances outside the warranty period, can be reported to the costumer
services department via the form at www.inventum.eu/service-aanvraag or by calling the costumer services department.
2. The costumer services department may ask you to send the product for inspection or repair. The costs of dispatch will
be at your expense.
3. The inspection to establish whether repair is possible involves a charge. You need to grant your permission for this, in
advance.
4. In the event of a large domestic appliance, Inventum, at your request, can send out a service engineer. In that case, you
will be charged the call-out costs, as well as parts and labour.
5. In the event of an instruction to repair, the repair costs must be paid in advance. In the event of a repair by a service
engineer, the costs of the repair must be settled with the engineer onsite, preferably by means of PIN payment.
Warranty exclusions
1. The following is excluded from the aforesaid warranties:
• normal wear and tear;
• improper use or misuse;
• insufficient maintenance;
• failure to comply with the operating and maintenance instructions;
• unprofessional installation or repairs by third parties or the customer himself;
• non-original parts used by the customer;
• use for commercial or business purposes;
• removal of the serial number and/or rating label.
2. In addition, the warranty does not apply to normal consumer goods, such as:
• dough hooks, baking tins, (carbon) filters, etc.;
• batteries, bulbs, carbon filters, fat filters etc.;
• external connection cables;
• glass accessories and glass parts such as oven doors;
• and similar items.
3. Transport damage not caused by Inventum is also excluded. Therefore, inspect your new device before starting to use it.
If you detect any damage, you must report this to the store where you purchased the product within 5 working days, or to
the Inventum customer service department via the form at www.inventum.eu/service-aanvraag. If transport damage is
not reported within this period, Inventum does not accept any liability in this respect.
4. The following are excluded from warranty and/or replacement: faults, loss of and damage to the device as a result of an
event that is normally insured under the home contents insurance.
Important to know
1. The replacement or repair of a faulty product, or a part thereof, does not lead to an extension of the original warranty
period.
2. If a complaint is unfounded, all costs arising from it will be at the customer’s expense.
3. Following expiry of the warranty period, all costs of repair or replacement, including administration costs, dispatch and
call-out charges, will be charged to the customer.
4. Inventum cannot be held liable for damage caused by external events, unless this liability arises from mandatory
statutory provisions.
5. These warranty and service provisions are governed by Dutch law. Disputes will be settled exclusively by the competent
Dutch court.
general terms and conditions of service and warranty
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