IOGear MiniView G-CS12, Owner'S Manual

Appendix Appendix 

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Appendix 

Appendix B

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1111 

Troubleshooting:

Note:

 If you are experiencing any erratic behavior from 

your MiniView

TM

, first make sure there are no problems 

with the cables and that they are all properly connecetd. 

Problem 

Possible Cause 

Action 

The keyboard is 
not responding.

The keyboard needs to 
be reset. 

Disconnect the keyboard from the 
MiniView

TM

, wait a few seconds and plug it 

back in. 

The MiniView

TM

needs to be reset.

Shut down the computers and disconnect the 
keyboard from the MiniView

TM

.  Power off 

the MiniView

TM

, wait a few seconds, 

reconnect the keyboard and power 

MiniView

TM

 is in Auto 

Scan or Next/Last 
Mode 

Press the [spacebar] key to exit Auto Scan or 
Next/Last Mode. 

The mouse needs to 
be reset.

Disconnect the mouse from the MiniView

TM

then reconnect it. 

The MiniView

TM 

needs to be reset.

Shut down the computers and the 
MiniViewTM.  Wait a few seconds then 
power everything on. 

The mouse is in an 
unsupported mode.

The MiniView

TM

 does not support some 

combo mice (with extra buttons and wheels), 
which  can be used as either a PS/2 or serial 
mouse.  If the mouse is in serial mode, 
switch the mouse to PS/2 mode if you wish 
to use the extra buttons or wheel.  If the 
problem persists, try using a different mouse 
or a different mouse driver. 

A serial mouse or 
serial mouse port is 
included in the 
system configuration

The MiniView

TM

 G-CS12 and G-CS14 were 

designed to operate only with PS/2 mice and 
PS/2 computers.  PS/2-to-serial adapters will 
not afford proper functionality when used 
with the MiniView

TM

.  Please make sure all 

computers and mice connected in your 
configuration are using 6-pin mini-Din 
(PS/2) connectors. 

Video is 
distorted or 
non-existant. 

Cable quality is not 
adequate.

We strongly recommend that you use high-
quality KVM cables, such as the ones 
included in your IOGEAR MiniView

TM

package.  Using inadequate cables can result 
in video distortion. 

The mouse is 
not responding.

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