6. PRODUCT SUPPORT AND DATA RECOVERY
SERVICE
Congratulations! You are now ready to manage and enjoy all the features of your ioSafe 220+ device. For
more information regarding specific features, please check out DSM Help or refer to our online resources
available at
6.1. ACTIVATE DATA RECOVERY SERVICE PROTECTION
Register your product to activate your Data Recovery Service protection plan by visiting
.
6.2. IOSAFE NO-HASSLE WARRANTY
If the ioSafe 220+ breaks during the warranty period, we will repair or replace it.
The standard term for the warranty is two (2) years from the date of purchase. A five (5) year extended term
warranty service is available for purchase upon activation of the Data Recovery Service. See the website
or contact
for help. ioSafe reserves the right to have its representative inspect
any product or part to honor any claim, and to receive a purchase receipt or other proof of original purchase
before warranty service is performed.
This warranty is limited to the terms stated herein. All expressed and implied warranties including the
warranties of merchantability and fitness for a particular purpose are excluded, except as stated above.
ioSafe disclaims all liabilities for incidental or consequential damages resulting from the use of this product,
or arising out of any breach of this warranty. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you
specific legal rights, and you may have other rights as well, which will vary from state to state.
6.3. DATA RECOVERY PROCEDURE
If the ioSafe 220+ faces possible data loss for any reason, you should immediately call the ioSafe Disaster
Response Team at 1-530-820-3090 option 3. You can also send an email to
ioSafe can determine the best actions to take to protect your valuable information. In some cases a
self-recovery can be performed and provide you with immediate access to your information. In other cases,
ioSafe may request that the product be returned to the factory for data recovery. In any case, contacting us
is the first step.
The general steps for disaster recovery are:
1.
with your serial number, product type and date of purchase. If you
cannot email, call the ioSafe Disaster Support Team at 1-530-820-3090 option 3.
2.
Report the disaster event and obtain return shipping address/instructions.
3.
Follow ioSafe team instructions on proper packaging.
4.
ioSafe will recover all data which is recoverable according to the terms of the Data Recovery Service
Terms and Conditions.
ioSafe 220+ User Manual
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Summary of Contents for 220+
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