ioSafe 910-11011-00, User Manual

Page 1: ...r SSD Solid Billet Aluminum or Titanium Data Recovery Service DRS No HassleTM Warranty Rated to protect data against Drop Crush Salt Water Sand Rain High Altitude Chemicals ioSafe Rugged Portable User Manual ...

Page 2: ...2 ioSafe P N 910 11011 00 Rev 4 0 ...

Page 3: ... About USB and FireWire 15 Securing the ioSafe Rugged Portable Suggestions 16 Backup and Encryption Software 17 Connecting the ioSafe Rugged Portable 18 Formatting for Mac OS 20 ioSafe Data Recovery Service 21 Data Recovery Procedure 23 ioSafe No Hassle Warranty 25 ioSafe Contact Information 26 ...

Page 4: ...ility mobility and price Your ioSafe Rugged Portable is covered under ioSafe s No HassleTM Warranty and Data Recovery Service DRS Customers may elect to either have the drive repaired or data recovered Standard warranty and DRS term is one 1 year Both the warranty and DRS are upgradeable to 3 and 5 years Visit www iosafe com for more details on the warranty and DRS The ioSafe Rugged Portable comes...

Page 5: ...nce Statement This product complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance may void ...

Page 6: ...rence to radio or television equipment reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is c...

Page 7: ...ade and is on file at ioSafe Inc Changes The material in this document is for information only and subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy no liability resulting from errors or omissions in the document or form the use of the information contained herein is assumed The publisher reserves the right to make c...

Page 8: ...oSafe Rugged Portable USB 3 0 version shown B USB 3 0 cable compatible with USB 2 0 or FireWire 800 cable C USB 2 0 Y cable for low powered USB 2 0 ports D Users guide This booklet E DRS Activation Notice Package Contents B A C D E ...

Page 9: ... up to 800 Mbps Ambient Temperature Operating 0 35 C Non operating 40 C to 65 C Humidity Operating non condensing 5 80 Non operating fresh or salt water 100 Water Submersion Up to 72 hours 10 depth per IP68 No cap is required over the connector to retain data protection Water protection is maintained even if the drive is plugged into a host computer ...

Page 10: ...aulic fluids aircraft fuels 12 depth for 1 hour per MIL STD 810G Method 504 No cap is required over the connector to retain data protection Protection is maintained even if the drive is plugged into a host computer Extreme Environment Exposure protects data against loss Continuous exposure to UV blowing sand blowing dust rain salt fog icing or freezing rain 24 hours per MIL STD 810G Methods 505 4 ...

Page 11: ...Al Versions 2500 lb Titanium Ti Versions 5000 lb Distributed load applied evenly across any face of the drive housing Point loads may result in data loss at lower load values Theft Kensington Lock Slot compatible solid metal lock slot construction ...

Page 12: ...mat See page 20 Formatting the USB 3 0 ioSafe Rugged Portable for Mac OS Precautions Please read the precautions listed below Failure to do so may result in damage to the device and loss of data All drives covered under ioSafe s Data Recovery Service would qualify for data recovery for any reason under our general terms and conditions for the service See our website for more details We strongly re...

Page 13: ... do not have a bumping or jarring limitation If you require that the drive continue to operate while being dropped or during vibration as present while in an operating vehicle we highly recommend the ioSafe Rugged Portable SSD for the ultimate in drop and shock protection Do not disconnect any cables while the ioSafe Rugged Portable is powered on without first stopping or ejecting the device throu...

Page 14: ... OS interface connection Mac OS 10 3 or later FireWire 800 USB 3 0 USB 2 0 Windows 7 Vista SP2 XP SP3 USB 3 0 USB 2 0 Note Using the Rugged Portable with Windows Server OS and Linux is not recommended nor supported ...

Page 15: ...re 800 is backwards compatible with FireWire 400 with a separate adapter not included This means you can generally connect newer devices to older devices However interface transfer rates are limited by the interface with the lower speed NOTE The cable supplied with your system has been optimized for performance Longer cables may not work or only work intermittently Some computers or hubs may be un...

Page 16: ...n For drive security the ioSafe Rugged Portable is equipped with a Kensington security slot which supports a standard Kensington security cable sold separately For more information on the Kensington security slot and available products visit www kensington com Kensington Security Slot ...

Page 17: ...ng software and install code Apple Mac TimeMachine Mac specific ioSafe Rugged Portable drives are already formatted with Mac compatible GUID Partition Table GPT formatting If not reformatting may be required Simple instructions are online in the support and FAQ sections at iosafe com or on page 20 for Mac users who have purchased a NTFS formatted drive and wish to format their drives for a Mac Enc...

Page 18: ... the ioSafe Rugged Portable is connected you will see a blue light on the drive and the drive should mount in a few moments A new drive icon letter will appear in My Computer Windows Explorer You are now ready to use the ioSafe Rugged Portable For Mac once the ioSafe Rugged Portable for Mac is powered on the operating system should mount the drive in a few moments A new drive icon will appear on t...

Page 19: ...Rugged Portable you are free to use whatever backup software you choose and any commercially available application should work Genie Timeline Professional is only compatible with Windows OS We recommend Mac users utilize Time Machine which comes standard on newer Mac OS ...

Page 20: ...ive Formatting a hard drive erases all the data 2 Open up the Disk Utility and highlight the drive you d like to format The line that contains the HDD size 3 Click on the Partition tab 4 Click on the dropdown menu where it says Volume Scheme and select 1 Partition 5 Click on the Options button select the Apple Partition Map option and click OK 6 Click in the field that allows you to name the volum...

Page 21: ...loying one of the following ways The Company or its contracted partner will provide phone or email based support to assist in recovering the data or The Company may pay for the disaster exposed product to be shipped back to the Company s headquarters for data recovery If data recovery is successful a replacement product will be loaded with the original data and shipped back to the original user or...

Page 22: ... the Company shall not be liable for any damages whatsoever The Company cannot guarantee that any data will be recoverable nor can it guarantee which data files are on the product Data restoration or recovery shall be strictly limited to whatever files are restorable or recoverable and not what the purchaser believes to exist on the product Only one instance of a data recovery event per product is...

Page 23: ...be returned to the ioSafe factory for data recovery In any case contacting ioSafe is the first step The general steps for disaster recovery are 1 Email disastersupport iosafe com with your serial number product type and date of purchase 2 If you cannot email call ioSafe Disaster Support Team at 1 888 984 6723 US Canada or 1 530 820 3090 International extension 430 3 Report disaster event and obtai...

Page 24: ...24 8 Once the primary server computer is repaired or replaced the original user should restore the primary drive data with the ioSafe backup data ...

Page 25: ...laim and to receive a purchase receipt or other proof of original purchase before warranty service is performed This warranty is limited to the terms stated herein All expressed and implied warranties including the warranties of merchantability and fitness for a particular purpose are excluded except as stated above ioSafe disclaims all liabilities for incidental or consequential damages resulting...

Page 26: ...A Toll Free Phone 888 98 IOSAFE 984 6723 x400 International Phone 530 820 3090 x400 USA Toll Free Fax 888 FAX IOSAFE International Fax 530 653 2015 Email info iosafe com Disaster Support US Toll Free Phone 888 98 IOSAFE 984 6723 x430 International Phone 530 820 3090 x430 Email disastersupport iosafe com ...