iPECS ClickCall User Guide - Issue 1.3
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Useful Information
The Troubleshooting Guide and Frequently Asked Question in this appendix will help you to
solve problems that may occur when using iPECS ClickCall. If you have any further questions
or need assistance, please consult your iPECS system administrator.
Troubleshooting Guide
This guide provides helpful solutions for troubleshooting iPECS ClickCall as well as check
points for possible problems. When a failure occurs, the iPECS ClickCall window will indicate
‘Fail’ in the upper right and a ‘Dialing Result’ window will describe the failure. Please check the
Dialing Result window message to determine the corrective action
User and System Information not entered
In this case, the Dialing Result window will state “Your user information (ID, PW, or Phone
number) and system information (IP Address or Port) are not entered in the Settings.”
Refer to Chapter 2 Settings to enter or edit the ‘User Information’ and ‘System Information’ (IP
Address or Port) in the iPECS ClickCall Settings window.
Appendix
Summary of Contents for ClickCall
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