iPECS ClickCall User Manual Download

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iPECS ClickCall User Guide - Issue 1.3

Table of Contents

Before Starting

.................................................................. 1

What is iPECS ClickCall

............................................................................................... 1

About User Guide

......................................................................................................... 1

Notes

.............................................................................................................................................1

Installation

......................................................................... 2

Installing iPECS ClickCall

............................................................................................ 2

System Requirement

.....................................................................................................................2

License and Account Information

..................................................................................................3

iPECS ClickCall Installation

...........................................................................................................3

Settings

.............................................................................. 6

Viewing the iPECS ClickCall Menu

............................................................................. 6

iPECS ClickCall Settings

............................................................................................. 7

Accessing the Settings Window

....................................................................................................7

Information and Function Settings

.................................................................................................8

Using iPECS ClickCall

.................................................... 12

Activating iPECS ClickCall

........................................................................................ 12

Making Calls Using iPECS ClickCall

......................................................................... 13

Call by Highlighting Numbers

......................................................................................................13

Call by dialing a number

..............................................................................................................14

Calling from the Call History

........................................................................................................15

Useful Information

.......................................................... 17

Troubleshooting Guide

.............................................................................................. 17

User and System Information not entered

...................................................................................17

User Information not entered

.......................................................................................................18

System Information not entered

..................................................................................................18

Summary of Contents for ClickCall

Page 1: ...ClickCall User Guide Please read this manual carefully before operation Retain it for future reference...

Page 2: ...changes in specifications at any time without notice The information furnished by Ericsson LG Enterprise in this material is believed to be accurate and reliable but is not warranted to be true in al...

Page 3: ...iewing the iPECS ClickCall Menu 6 iPECS ClickCall Settings 7 Accessing the Settings Window 7 Information and Function Settings 8 Using iPECS ClickCall 12 Activating iPECS ClickCall 12 Making Calls Usi...

Page 4: ...PECS ClickCall User Guide Issue 1 3 Wrong User Information entered 19 Wrong System Information Entered 19 Busy Desktop Phone 20 Frequently Asked Questions 20 Open Source Software Notice 21 GPL License...

Page 5: ...ed number connecting to your iPECS desktop speakerphone About User Guide This iPECS ClickCall User Guide is intended to provide you with the information needed to install set up and use iPECS ClickCal...

Page 6: ...by your iPECS system administrator You should also close all other active programs to assure no interference during installation System Requirement Hardware CPU Intel Core2 Duo 2 8GHz or Higher RAM 51...

Page 7: ...on Information Number DN Information DN Attribute then set the Extension Password iPECS UCP system Device Login Station User Login PGM443 then set the ID Password and Desired Number iPECS ClickCall In...

Page 8: ...llation C Program Files iPECS iPECS ClickCall which is recommended or select Change to locate a different directory or specify a directory If you specify the directory do not include spaces or special...

Page 9: ...displays To acknowledge the completion click Finish Step 8 After completing the iPECS ClickCall installation the required Acrobat Reader plug in installs and you are notified of the plug in install p...

Page 10: ...n When the application is running the iPECS ClickCall icon displays in the right taskbar tray The iPECS ClickCall menu see below opens when you right click the tray icon From the menu you can select t...

Page 11: ...user account host system identification and rules to control dialing Once this information is configured iPECS ClickCall can communicate with the host system and call telephone numbers properly Access...

Page 12: ...e may be the full international number 82 02 2155 4393 and if the number is local your carrier may require the nation and area code be removed resulting in 921554393 Also if the host iPECS system is c...

Page 13: ...ountry For example if you set CO as 9 and Nation as 82 and highlight the number 82 2 2155 4393 then the iPECS ClickCall shows 90221554393 removing the Nation code adding zero before the Area code and...

Page 14: ...matically Enable CO call with following number length If the length of the highlighted number is longer than the defined length the call is routed as an external call and the CO access code is added a...

Page 15: ...ckCall window will pop up in a fixed location You can drag the window to the desired screen location so that the window will not interfere with other screens Making a Call using Enter key When the fun...

Page 16: ...iPECS ClickCall During installation the iPECS ClickCall shortcut is created on the desktop screen You can run iPECS ClickCall with this icon or assign auto startup in the Setting menu In either case o...

Page 17: ...se highlight a number in a Web browser or document The iPECS ClickCall can recognize a phone number that is up to 30 characters in length 2 iPECS ClickCall displays when you release the mouse button T...

Page 18: ...nction After success calling auto disappearance 3 seconds later is active Call by dialing a number 1 Open iPECS ClickCall by right clicking the icon in the taskbar tray then select iPECS ClickCall in...

Page 19: ...calling auto disappearance 3 seconds later is active Calling from the Call History 1 Open iPECS ClickCall by right clicking the icon in the taskbar tray then select iPECS ClickCall in the menu or doub...

Page 20: ...ce the call then your desktop phone will ring The iPECS ClickCall shows Dialing Ok message in the upper right of the window The iPECS ClickCall disappears from the screen after 3 seconds if the functi...

Page 21: ...k points for possible problems When a failure occurs the iPECS ClickCall window will indicate Fail in the upper right and a Dialing Result window will describe the failure Please check the Dialing Res...

Page 22: ...to Chapter 2 Settings to enter or edit the User Information ID PW or Phone Number in the iPECS ClickCall Settings window System Information not entered In this case the Dialing Result window will stat...

Page 23: ...fter editing the User Information ClickCall still does not function properly please consult with your iPECS system administrator Wrong System Information Entered In this case the Dialing Result window...

Page 24: ...Windows Can the iPECS ClickCall be used with the iPECS UCS Desktop Client IPECS ClickCall is not available when the iPECS UCS Desktop Client is running One of them must be closed iPECS ClickCall does...

Page 25: ...d Open Source Applied Function or Application License GPL LGPL MPL BSD style openssl Secure Network BSD expat XML Parser MIT Ericsson LG Enterprise offers to provide source code to you on CD ROM for a...

Page 26: ......

Page 27: ...ricsson LG Enterprise Co Ltd 2013 Posted In Korea The contents of this document are subject to revision without notice due to continued progress in methodology design and manufacturing Ericsson LG Ent...

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