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The following troubleshooting guide
should be used initially to try to solve any
problems you may experience with the
Boots Smooth Skin
PLUS
system.
If you have followed the instructions in
this section and are still unable to resolve
your problem please ask at larger
Boots stores stocking this item, visit
www.boots.com/smoothskin or call
the Boots Careline on 0845 120 1511.
Please note that smaller Boots stores may
not be able to help.
Because of the special nature of the light,
the flashbulb in the Boots Smooth Skin
PLUS
system handset has a lifetime expectation
of 20,000 pulses before the light quality falls
below acceptable levels. After this number
of pulses the handset will not operate and
the unit must be returned for a chargeable
service and to have a new flashbulb fitted.
PROBLEM: The lights on the Boots Smooth
Skin
PLUS
Control Panel are not lit up.
Make sure that the power supply is plugged
in and switched on at the wall.
Ensure that the power lead to the
Boots Smooth Skin
PLUS
system base
unit is plugged in fully.
Check that the fuse or circuit breaker in
the mains supply has not blown.
PROBLEM: All four of the skin type lights are
flashing about once every two seconds.
The unit will power up into STANDBY mode
with all four skin tone setting lights flashing
once every two seconds. Press and hold the
skin tone selector button for three seconds to
put the unit into active mode.
The unit will automatically go into STANDBY
with all four lights flashing every two seconds
if not used for three minutes. To use again
press and hold the selector button for
three seconds and the unit will revert
to the previous skin tone setting used.
PROBLEM:
Skin type II light is flashing.
Your Boots Smooth Skin
PLUS
system features
a SLEEP mode which operates after
approximately one hour in
STANDBY mode.
When this happens the skin tone II light will
flash every two seconds indicating SLEEP
mode. To return the unit back into STANDBY
mode press and hold the skin tone selector
button for three seconds. Alternatively turn
the product off for a few seconds and
then back on. The Boots Smooth Skin
PLUS
system is now back in STANDBY mode and
all four lights will flash every two seconds.
To continue using the Boots Smooth Skin
PLUS
system press and hold the skin tone selector
button for a further three seconds to get into
READY mode.
PROBLEM: The Boots Smooth Skin
PLUS
system
doesn’t work on small areas.
For safety reasons, if the area to be treated is
too small for both safety bars on the handset
to make positive contact with the skin the
Boots Smooth Skin
PLUS
system will not emit
a pulse of light.
PROBLEM: My Boots Smooth Skin
PLUS
system
base unit or handset appears to be broken,
cracked or defective.
Do not use if the base unit, handset or
connecting cable are damaged or if the
power supply is damaged. If you are in any
doubt about the safety of the Boots Smooth
Skin
PLUS
system or suspect it is damaged in
any way it must not be used.
Please ask at larger Boots stores stocking
this item, visit www.boots.com/smoothskin
or call the Boots Careline on 0845 120 1511.
Please note that smaller Boots stores may
not be able to help.
8. Troubleshooting
