IPWireless 1B, User Manual

Page 1: ...IPWire le ss Broad band M ode m Use r G uide 1 IPWireless Broadband Modem 1B User Guide Version 1 0 June 29 2001 ...

Page 2: ...nc is strictly forbidden Trademarks used in this text the IPWireless logo icon and IPWireless Broadband Modem are trademarks of IPWireless Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products IPWireless Inc disclaims any pro...

Page 3: ...on CD 9 Other Informational Material 9 Key Areas on Your IPWireless Broadband Modem 10 Chapter 3 Installation and Registration 12 Support the IPWireless Broadband Modem Using the Built in Stand 12 Connect the AC Power Adapter 13 Find the Best Radio Signal 13 Install the IPWireless PC Software 15 Cable Connection between the Modem and the Computer 19 USB Cable Connection 20 RS 232 Serial Cable Conn...

Page 4: ...AND MODEM SPEED IS NOT FAST ENOUGH 31 REGISTRATION FAILS BECAUSE THE PC DOES NOT ACCEPT COOKIES 32 THE BROWSER DID NOT GO DIRECTLY TO THE REGISTRATION SCREEN 32 THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE STATUS MONITOR SCREEN BUT A RADIO SIGNAL IS PRESENT 32 ERROR MESSAGE INVALID PASSWORD 32 ERROR MESSAGE NO ANSWER 32 IPWIRELESS BROADBAND MODEM NOT RESPONDING 32 Appendix B Batte...

Page 5: ...through radio access you will never encounter dial up busy signals or need to install an extra line to access the Internet and use the telephone at the same time The speed at which your IPWireless Broadband Modem will perform is dependent upon the radio signal quality available and the IPWireless service level that you select Information on how to determine and boost the signal quality is located ...

Page 6: ...he AC adapter from the wall socket To reduce the risk of damage always remove each end of the power cable by pulling the plug rather than the cable Do not allow anything to rest on the power cable Do not position the power cable in any area where people will step on it Do not use the IPWireless Broadband Modem if the power cable becomes frayed or damaged in any way Do not overload the power outlet...

Page 7: ... attention to other activities For example never use it while driving or while supervising or operating machinery The IPWireless Broadband Modem like any other wireless communications device cannot guarantee a connection in all circumstances Do not rely on it for matters where a connection is essential Exposure to Radio Frequency Signals The following information includes important safety guidelin...

Page 8: ... moistened with water and wipe the outside surface of the IPWireless Broadband Modem only Do not use aerosol sprays solvents or abrasives when cleaning your IPWireless Broadband Modem These items may scratch the surface or damage the interior components of the IPWireless Broadband Modem To avoid the risk of electric shock always unplug the IPWireless Broadband Modem from the AC power outlet before...

Page 9: ...not have a USB port an optional RS 232 Serial cable can be purchased separately from your local electronics store The serial cable maximum data rate is 230 4Kbps AC Power Adapter The AC power adapter provides power to the IPWireless Broadband Modem The power adapter plugs into a 120V or 240V AC power outlet The pin end of the power cable plugs into the power jack located on the side of the IPWirel...

Page 10: ...ly charged all six bars will be fully illuminated Each bar represents a sixth of the charge available The bar indicating the highest charge is on the far right and the bar indicating the lowest charge is on the far left When the battery capacity drops below 10 the battery indicator will flash Base Station Search Indicator 4 Spirals Antenna Vertical position Power Button Signal Strength and Transmi...

Page 11: ...go will illuminate when the unit is ON The display will go into a power saving dimmed mode after two minutes The Connection Status indicator flashes at a low rate to show that it is still on Connection Status Indicator 2 Ovals The two oval rings with the IPW logo show the connection status The inner oval will be illuminated when a base station has been located The outer oval will illuminate when y...

Page 12: ...dem and the Computer Perform Registration Support the IPWireless Broadband Modem Using the Built in Stand On the lower back panel of the IPWireless Broadband Modem is a removable battery cover which incorporates a stand that supports the IPWireless Broadband Modem Complete the following steps to support the IPWireless Broadband Modem using the built in stand 1 Insert your index finger into the slo...

Page 13: ...utlet 3 To disconnect the unit from mains power remove the mains adapter from the wall socket Find the Best Radio Signal 1 Place the IPWireless Broadband Modem near your computer and press the power button for one second to turn it on 2 Your IPWireless Broadband Modem will perform a short self test that will last for approximately five seconds The IPWireless Broadband Modem will search for the bes...

Page 14: ... FM radio to receive the best sound quality When the center ring or dot is illuminated you have the minimum signal strength required to transmit and receive data Each subsequent ring indicates increasing signal strength When all five rings are illuminated you can transfer data at the maximum speed of the IPWireless Broadband Modem or at the service level you selected See Figure 4 below Figure 4 3 ...

Page 15: ...reens when you can make a choice of applications to install For example if your computer is not already installed with Internet browser software you can choose from either Microsoft Internet Explorer 5 or Netscape Navigator 4 75 during the installation Some of the documents included on the CD are in Adobe Acrobat PDF Portable Document Format Viewing and printing these documents requires that you h...

Page 16: ...roll through the display window to read the entire agreement The installation of the IPWireless PC Software will proceed only if you accept the License Agreement If you want a printed version of the License Agreement use the Print function on your browser before you click the Accept button Click Accept to continue 4 Readme txt This screen details any recent changes or corrections which are not doc...

Page 17: ...ommended Setup Type and includes the maximum level of software installation PC software help files documentation and all other applications Custom This is the middle level of software installation It includes everything you need to use the IPWireless Broadband Modem but does not include Adobe Acrobat Reader Choose this Setup Type if you have disk space limitations Compact This is the minimum level...

Page 18: ... original file the shortcut will no longer work 10 Start Copying Files The options that you selected during the installation will display before any files are copied from the installation CD To confirm the information click Next 11 Copying Files All installation options have now been made and the InstallShield Wizard will copy the necessary files to your computer 12 Select Connector Before proceed...

Page 19: ...er files to your computer so that your PC will detect the IPWireless Broadband Modem when you install the computer interface cable A number of information boxes will display indicating the progress of the modem driver installation The final information box will prompt you to connect the computer interface cable to the IPWireless Broadband Modem and your computer Cable Connection between the Modem ...

Page 20: ...eless Broadband Modem is being detected After the plug and play is finished click the OK button and connect the USB Cable 1 Plug the 20 pin connector on the USB cable into the PC port on the side of the modem as shown in Figure 7 below 2 Connect the other end of the USB cable into a USB port on your computer If needed refer to your computer manual for the location of the USB port Figure 7 RS 232 S...

Page 21: ...4 Click on the Add button to add the IPWireless Broadband Modem 5 The Configure the Modem screen will display and guide you through the process See Figure 9 below For more information click on View the Driver Installation Help 6 After you have finished configuring the modem connect the RS 232 cable as described in the next step ...

Page 22: ...ccessfully your browser application must accept cookies If you have disabled cookies enable them before registration If you wish you may disable receipt of cookies after registration See Frequently Asked Questions FAQs in Appendix C for instructions on how to set cookie preferences on your browser 1 To Continue with Registration Now Make sure that there is a check mark to the left of Connect to IP...

Page 23: ...d the underscore mark and is case sensitive o The Password must contain from six to twenty characters in any combination of numbers letters and the underscore mark and is case sensitive One of the password characters must be non alphabetic a number or the underscore mark o When you finish click Continue to display the Payment Details web page 8 Enter your credit card number expiration date and you...

Page 24: ...quire a Windows Operating System patch to be applied It is recommended that the windows operating system patch is applied At the end of the Windows Operating System patch installation a window will be displayed stating that the computer needs to be rebooted for the patch to take effect Since the IPWireless Broadband Modem will work with your original settings at a slower rate it is advised that yo...

Page 25: ...ill only be used by the operating system the next time the computer is rebooted At the very end of the IPWireless PC Software installation it is advised that you reboot the computer so that the changes applied to the computer during the installation can take effect ...

Page 26: ...has three tabs that display associated screens when you click on them These tabs are described in more detail below The main screen also has a Connect and Disconnect button which are used to initiate and terminate the connection to the Internet These buttons also indicate the state of the connection since if for example the connection is currently inactive the Disconnect button will be greyed out ...

Page 27: ...ngth while 100 indicates a strong signal Battery Charge The IPWireless Broadband Modem comes with an internal battery The scaling shows zero representing no battery power while 100 indicates a fully charged battery See Appendix B for more information on the battery Battery Status the following icons are used as follows modem currently battery powered mains powered external battery fitted and charg...

Page 28: ...tempting the upgrade See Frequently Asked Questions FAQs in Appendix C for more information on upgrades Establishing the Connection to the Internet You should establish an Internet connection using the IPWireless PC Software before launching your browser or any other Internet associated software such as FTP telnet etc 1 Start the IPWireless PC Software and wait until the signal strength indicator ...

Page 29: ...Use r G uide 29 b Click the IPWireless 3G Modem icon on the taskbar to restore the main screen then click the Disconnect button c Close the IPWireless 3G Modem application by clicking the X button in the top right corner of the window ...

Page 30: ...and password if the problem is related to your service or your account rather than the IPWireless Broadband Modem and its associated software Remember your PC operating system must be compatible with the IPWireless supported operating systems Windows 98 Windows ME and Windows 2000 THE POWER BUTTON IS ON BUT THE DISPLAY DOES NOT ILLUMINATE 1 If you are connected with the AC Adapter check to see if ...

Page 31: ...dem near a window but avoid direct sunlight 3 If you cannot achieve more than three rings wherever you place the modem call IPWireless Technical Support THE IPWIRELESS BROADBAND MODEM DISCONNECTS UNEXPECTEDLY Check for loose connections on both ends of the computer interface cable and the power cable If all connections are secure you may have had a bad connection Try connecting to the Internet aga...

Page 32: ... get an error message similar to the page cannot be displayed there might be maintenance occurring on the web site Call IPWireless Technical Support or try again later THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE STATUS MONITOR SCREEN BUT A RADIO SIGNAL IS PRESENT Call IPWireless Technical Support ERROR MESSAGE INVALID PASSWORD 1 This error message means that the network no longer...

Page 33: ...art the IPWireless PC Software application Occasionally the PC COM port that the IPWireless PC Software and the IPWireless Broadband Modem are using can become locked up and cannot be freed until the PC is restarted 4 If the status bar still reports IPWireless Broadband Modem not Responding contact IPWireless Technical Support for assistance ...

Page 34: ...ternal battery life depends upon your usage of the IPWireless Broadband Modem For example video conferencing will consume battery life faster than web browsing The IPWireless Broadband Modem display dims after 2 minutes of power ON to conserve battery life Battery Safety Guidelines When the internal battery no longer holds a charge do not attempt to replace the battery yourself Contact IPWireless ...

Page 35: ...I SET COOKIE PREFERENCES ON MY BROWSER A Using Netscape Navigator Go the browser drop down Edit menu and select Preferences Click on the Advanced heading Go to the Cookies box and click on Accept all cookies After successful registration you may return to Edit Preferences Advanced and click on Disable cookies A Using Microsoft Internet Explorer Go to the browser drop down Tools menu and select Int...

Page 36: ... Upgrade This will automatically check to see if there is a newer version of software and if one is available it will be automatically downloaded to the computer with the progress of the download being displayed using the sliding bar Q HOW WILL I KNOW WHEN TO UPGRADE MY IPWIRELESS BROADBAND MODEM A Using the IPWireless 3G Modem Dialler establish a connection to the internet On the IPWireless 3G Mo...

Page 37: ...nstallation software You will automatically connect to the registration web pages Select Support Services You may modify your settings here if needed If you leave all fields unchanged and click Apply the username password cookie will access your second PC and the dialer will automatically configure the modem Q WHEN SHOULD I DE INSTALL THE MODEM AND OR PC SOFTWARE A You should de install the Modem ...

Page 38: ...antenna down 150 mm 5 91 inches Width 130 mm 5 122 inches Depth 30 mm 1 182 inches Weight 250 grams 8 825 ounces Indicators Signal 5 rings Power Online Battery Transmit Receive Power AC Power Adapter Current 2 20A AC input voltage 100V 240V DC output voltage 5 0V Cable 2m length 6 56 ft Environmental ...

Page 39: ...me 25 to 75 Maximum vibration Operating 5 Hz to 20Hz 0 96 m2 s3 at 5 to 20 Hz Extreme 20 Hz to 500 Hz 0 96 m2 s3 at 20 Hz thereafter 3dB Octave Integral Antenna Frequency of operation 2 5 to 2 69 GHz Impedance 50 ohms nominal Omni directional gain 3dBi Polarization vertical Input return loss 10dB nominal across band Maximum power 22dBm VSWR 1 7 Size Length 65 mm 2 56 inches Width 20 mm 81 inches D...

Page 40: ...adio receiver Move the modem away from the TV or radio receiver Plug the modem into a different outlet so that the modem and the TV or radio receiver are on different branch circuits If necessary consult an experienced radio television technician for additional suggestions You may also find the FCC Interference Handbook 1986 to be helpful It is available from the U S Government Printing Office Was...

Page 41: ...Canada USA and Mexico Telephone Customer Service 1 800 xxx xxxx Technical Support 1 800 xxx xxxx Email techsupport ipwireless com Fax xxx xxx xxxx Mail IPWireless Technical Support For Rest of the World Telephone Customer Service 1 800 xxx xxxx Technical Support 1 800 xxx xxxx Email techsupport ipwireless com Fax xxx xxx xxxx Mail IPWireless Technical Support ...