IPWireless AN, User Manual

Page 1: ...Installing and Using Your Broadband Wireless Modem 3G Modem Model AN User s Guide ...

Page 2: ......

Page 3: ...I P W I R E L E S S I N C 3G Modem User s Guide Model AN ...

Page 4: ... IPWireless Inc http www ipwireless com All Modems and Materials are Property of IPWireless Inc San Bruno CA ...

Page 5: ... text the IPWireless logo icon and Broadband Wireless Modem are trademarks of IPWireless Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products IPWireless Inc disclaims any proprietary interest in trademarks and trade names ot...

Page 6: ......

Page 7: ...ed between the Model AN modem and all persons FCC Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the modem is operated in a residential environment This equipment generates uses and ...

Page 8: ...rved when using the modem 4 Air vents are included on the back top and bottom of your modem for the purpose of providing air ventilation Make sure these air vents are clear of any obstructions 4 Do not expose the modem to water or excessive moisture extreme hot or cold temperatures open flames direct sunlight for more than 15 minutes ...

Page 9: ... unplug the AC adapter from the power source before attempting to clean the modem Once unplugged use a soft cloth slightly moistened with water to clean only the outside surface of the modem 4 Danger Never alter the AC cord or plug If the plug will not fit into the outlet have a proper outlet installed by a qualified technician 4 Do not attempt to disassemble the modem doing so will void the warra...

Page 10: ......

Page 11: ...er 2 Installation and Registration 5 To Connect the AC DC Power Adapter 5 To Find the Best Radio Signal 6 To Install the Computer Interface Cable 7 To Install the Modem and Cradle 7 CD Installation 9 IPWireless Registration 19 To Remove the Installed Software 25 To Upgrade the Installed Software 25 Chapter 3 Using the IPWireless PC Software 26 Appendix A Tips and Troubleshooting 30 Care and Cleani...

Page 12: ...viii Table of Contents Appendix B Technical Specifications 40 ...

Page 13: ...rred to as 3G technology Coverage may be limited during trial To better understand how IPWireless IPW has harnessed the power of 3G technology consider the transfer data speeds used by conventional telephone based modems today These modems transmit and receive data at as maximum of 56000 bits per second 56Kbps Your new modem accomplishes the same task at an astonishing speed of 1 million bits per ...

Page 14: ...The AC DC power adapter provides power to the modem The power adapter plugs into a 120V AC power outlet while the cable plugs into the power jack on the back of the modem Do not use any other type of power adapter other than the one provided with your modem 4 Cradle The cradle provides support and enables proper air ventilation for the modem The cradle can be installed in either a desktop arrangem...

Page 15: ...t egrat ed Ant enna USB and Power Interface Panel Cradle Integrated Antenna 360 Rotat ion Stat usWindow SIGNAL 4 amber LEDs Indicatesquality of received signal POWER 1 red LED Power indicat or Pow er ison w hen lit ONLINE 1 green LED Connect ion statusindicator Modem is in connected mode when lit TRANS MIT 1 amber LED Transmit activit y indicator Modem is transmit ting dat a when lit RECEIVE 1 amb...

Page 16: ...upporting structure Computer Modem USB Computer Interface Cable To 120V AC Power Outlet S I GNA L P OWE R ONL I NE T RA NS MI T R E CE I V E Technical Support If you need assistance with installing or using your modem contact IPW Support in any of the following ways Telephone 336 370 1424 Email support ipwireless com Fax 336 370 9112 Mail IPWireless Customer Support 301 S Elm Street Greensboro NC ...

Page 17: ...ovided cradle and mounting hardware 4 Install the contents of the CD on your computer As part of the installation you ll also register your modem on the IPW web site The installation process will automatically select IPWireless as your Internet service provider and also select the Bronze service plan 4 Use the IPW software and modem to connect to the Internet To Connect the AC DC Power Adapter 1 P...

Page 18: ...protector contact your local computer or electronics retailer for further details 2 Plug the AC DC power adapter into a 120V AC power outlet The modem will perform a short self test and then begin searching for network coverage 3 Continue with the next section to determine where to place your modem for the best radio signal To Find the Best Radio Signal 1 Adjust the position of the modem to achiev...

Page 19: ...dem See the figure on page 6 for location of the connector 2 Connect the other end of the interface cable in the USB port on your computer If needed refer to the manual that came with your computer for location of the USB connector To Install the Modem and Cradle 1 Use the following steps to install the modem and cradle in a desktop arrangement If you plan to mount the modem and cradle on a wall s...

Page 20: ...e following steps to install the cradle and modem a Mount the cradle on a wall or other type of supporting structure using hardware that is appropriate for the mounting surface Refer to the following figure for location of the two mounting holes on the front of the cradle b Install the modem on the cradle by inserting the three clips on the back of the modem in the clip receivers on the cradle Ref...

Page 21: ... The installation process allows you to choose which software items will install on your computer If your computer is not installed with internet browser software make sure to include either Internet Explorer or Netscape Navigator in the installation Some of the documents included on the CD are in PDF portable document format format Viewing and printing these documents require that your computer a...

Page 22: ...you to the IPWireless registration web page using your selected internet browser The IPWireless PC Software will automatically select IPWireless as your Internet service provider To Install the CD 1 Insert the CD in the CD ROM drive on your computer The Windows operating system should automatically detect the CD and start the installation program If the installation program does not automatically ...

Page 23: ...dem User s Guide 11 If your computer does not have Internet browser software installed make sure to include either Internet Explorer or Netscape Navigator in the installation otherwise you may use your existing browser ...

Page 24: ...istration The use of the IPWireless 3G Modem is subject to agreeing to the Licence Agreement which can be viewed in the display window The installation of the IPWireless PC Software will only proceed if you accept the License Agreement ...

Page 25: ...at will be installed are based upon the setup type that you select The default setup type is Typical This will install all the necessary software required for you to use the IPWireless 3G Modem The IPWireless PC Software and other items you selected will install on your computer in the selected program folder An icon also installs on your desktop for easy access to the Internet and IPWireless PC S...

Page 26: ...ve been selected during installation will be displayed before any files are copied from the installation CD To confirm the information press Next All the options for installing have now been made and the InstallShield will copy the necessary files to your computer ...

Page 27: ...Beta Trial 3G Modem User s Guide 15 The software has now been copied to your PC The installation will now proceed with the modem detection configuration and user registration ...

Page 28: ...pe of cable you use to connect your PC to the IPWireless 3G Modem If connected via a USB Cable then your PC operating system should detect that new hardware has been added and lead you through the new hardware installation All necessary PC driver files are provided on the CD ROM If connected via a Serial Cable then you will need to create add a new modem entry using the modem driver file on the CD...

Page 29: ...ftware will ask if you wish to connect to IPWireless this will use the newly installed PC Software application which will start and the Network screen will be displayed which shows the default access user name and password settings used for the registration process on the IPWireless web site ...

Page 30: ...ng section If a connection cannot be made the IPWireless PC Software will timeout and display a message indicating the connection attempt has failed In this case you will have the option of trying to connect again If a message appears stating the installation was unsuccessful exit the software by clicking the Windows close icon x in the upper right hand area of the screen Finish the installation p...

Page 31: ...ith IPWireless you will need to create a new account The IPWireless PC Software will detect that no account exist on the PC and will connect to the IPWireless Registration web page To create a new account click Register Now and proceed to the contact detail registration page ...

Page 32: ...20 Chapter 2 Installation and Registration When you have finished entering your personal details click Continue to display the Registration Select Username Password web page ...

Page 33: ...level must also be selected The trial only supports the bronze service Select a service plan and then provide a user name and password for your new account When you finish click Continue to display the Payment Details web page Not Applicable during Beta Trial ...

Page 34: ...22 Chapter 2 Installation and Registration Trial users do not need to enter any information on the Payment Details page Pressing Continue will take you to the Registration Confirm Details web page ...

Page 35: ...Beta Trial 3G Modem User s Guide 23 Verify the information provided earlier is correct When you finish click Continue to display the Registration Success web page ...

Page 36: ... registration process is now complete Either print the web page showing your user name and password or record the information for later use Close your browser software and return to the CD installation Click Finish to exit the installation program ...

Page 37: ...ble click the Setup exe program to begin the installation 4 Follow the on screen prompts to remove the CD Select the Remove option and then press Next Note The operation to remove the IPWireless PC Software will NOT result in your registered username and password being removed thus allowing you to re install the software at a later time and not have to re register To Upgrade the Installed software...

Page 38: ...ansmissions to and from the Internet The icon labeled Connect to the Internet on your desktop is used to start the IPWireless PC Software Once the software is running you can connect to the Internet or download software upgrades for your modem and IPWireless PC Software from the IPWireless web site The following screen appears after double clicking the Connect to the Internet icon The paragraphs f...

Page 39: ...provides a list of cellular base stations you can select if the modem loses communication with the Home Network PLMN refers to public land mobile network and is a group of cellular base stations that the modem uses to access and communicate with the IPW Network and Internet Only IPW RQ during Trial Phase Signal The Signal group box shows the level of the radio signal strength currently used by the...

Page 40: ...n shown in the following example Check WWW for software upgrade Click this button to go to the IPWireless web site and download software upgrades for the IPWireless PC Software Upgrade Modem Click this button to go to the IPWireless web site and download software upgrade for your 3G Modem When you want to disconnect from the IPWireless Network or Internet click the Windows close icon in the upper ...

Page 41: ...Beta Trial 3G Modem User s Guide 29 ...

Page 42: ... cloth slightly dampened with water Do not use aerosol sprays solvents or abrasives when cleaning your modem These items may damage the finish of the case Troubleshooting If you have a problem with your modem and nothing presented in this manual solves it consult the Technical Support information earlier in this manual for instructions on how to contact IPWireless Technical Support Do not attempt ...

Page 43: ...gth 4 Power indicator and one or two signal strength indicators are lit The modem may not be optimally positioned to receive the best signal strength Try moving position and orientation of the modem to maximize the number of illuminated signal indicators 4 The modem disconnects unexpectedly Try connecting to the Internet again Also check for loose connections between the modem and computer or the ...

Page 44: ...r reports errors when connection to the network is attempted Connection to the IPWireless network involves a number of activities and checks that may result in the connection not being established successfully Firstly check that the ISP username and password that you are using are the ones that were agreed with the ISP including case sensitivity The IPWireless server does not allow a second connec...

Page 45: ...there is a fault with the USB cable or the 3G Modem itself Check that the modem is correct setup to use the USB COM port 1 Click the PC Start Button and choose Settings Control Panel 2 Double click the Modem icon from the Control Panel on the PC 3 Confirm that an entry exists in the list of modems called IPWireless 3G Modem 4 Verify that the IPWireless 3G Modem is attached to the COM port associat...

Page 46: ...ftware is not running on the PC Ensure that the 3G Modem is connected to the PC COM port via the serial cable provided and confirm that the cable is not damaged in any way Check that you do not have any other applications running on the PC that may have already attached to the COM port to which the 3G Modem is connected Check that you have a valid modem driver 1 Click the PC Start Button and choos...

Page 47: ...ycle the 3G Modem and restart the PCDialler application If the 3G Modem still refuses to communicate try rebooting the PC and then restart the PCDialler application The reboot is suggested because occasionally the COM port that the PCDialler and the 3G Modem are using can become locked up and cannot be freed until the PC is rebooted If the status bar still reports Modem not responding then contact...

Page 48: ... not the case it may also occur if the network failed to see the termination message from the previous session and so thinks the previous session is still active In this situation the network should detect that the session is no longer active within a couple of hours so try 4 Registration fails because the PC does not accept Cookies When you register with IPWireless you provide an IPWireless usern...

Page 49: ...dicate to the user directly perhaps by means of a flashing LED that a new upgrade was available This change would of course be provided in a software upgrade If the download of the software upgrade aborts before the progress indicator has even appeared this may be because a more recent load is not available on the IPWireless server Alternatively it may be that the IPWireless server is temporarily ...

Page 50: ...lighted Check that you have sufficient disk space available to store the downloaded file and the files that are automatically unzipped from this downloaded file You should typically allow 10Mbyte 4 Upgrade Modem fails to complete successfully Once the new software upgrade has been received over the air from the IPWireless server and stored on the hard disk of the PC it must now be transferred to t...

Page 51: ...n the 3G Modem non volatile memory before the next record is transferred If the procedure aborts before the transfer to the 3G Modem is complete this may be due to a temporary source of electrical interference that may have disrupted the 3G Modem Remove and restore power to the 3G Modem and repeat the Upgrade 3G Modem procedure If the transfer fails again take a note of the 3G Modem version number...

Page 52: ...5 122 inches Depth 30 mm 1 182 inches Weight 250 grams 8 825 ounces Indicators Signal 4 amber Power red Online green Transmit amber Receive amber Power AC DC Power Adapter Current 3 60A AC input voltage 100V 240V DC output voltage 6 0V Cable 2m length 6 56 ft A p p e n d i x B Technical Specifications ...

Page 53: ... 75 Maximum vibration Operating 5 Hz to 20Hz 0 96 m2 s3 at 5 to 20 Hz Extreme 20 Hz to 500 Hz 0 96 m2 s3 at 20 Hz thereafter 3dB Octave Integral Antenna Frequency of operation 2 5 to 2 686 GHz Impedance 50 ohms nominal Omni directional gain 2 dBi Polarization vertical or horizontal Input return loss 10dB nominal across band Maximum power 22 dBm VSWR 1 7 Size Length 65 mm 2 56 inches Width 20 mm 81...

Page 54: ...42 Appendix B Technical Specifications ...

Page 55: ......

Page 56: ...http www ipwireless com San Bruno CA All Materials Modems Parts Information Surveys Property of Company Part No IPW 0029 March 2001 ...