IPWireless AP Broadband modem, User Manual

Page 1: ... IPWire le ss Broad band M ode m Use r G uide Draft v 3 1 Model AP Broadband Modem User Guide Draft Version 3 June 29 2001 ...

Page 2: ...is strictly forbidden Trademarks used in this text the IPWireless logo icon and IPWireless Broadband Modem are trademarks of IPWireless Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products IPWireless Inc disclaims any propri...

Page 3: ...Guidelines 9 Chapter 2 Getting Started 11 Required Equipment 11 Package Contents 11 Computer Interface Cable 11 AC Power Adapter 11 Installation CD 11 Quick Start Guide 11 Other Informational Material 11 Key Areas on Your IPWireless Broadband Modem 13 Chapter 3 Installation and Registration 15 Support the IPWireless Broadband Modem Using the Stand 15 Connect the AC Power Adapter 15 Find the Best R...

Page 4: ...PEED IS NOT FAST ENOUGH 29 There are several conditions that can result in slower access speed that are not related to your IPWireless Broadband Modem s performance 29 REGISTRATION FAILS BECAUSE THE PC DOES NOT ACCEPT COOKIES 30 THE BROWSER DID NOT GO DIRECTLY TO THE REGISTRATION SCREEN 30 THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE STATUS MONITOR SCREEN BUT A RADIO SIGNAL IS PRE...

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Page 6: ...counter dial up busy signals or need to install an extra line to access the Internet and use the telephone at the same time The speed at which your IPWireless Broadband Modem will perform is dependent upon the radio signal quality available and the IPWireless service level that you select Information on how to determine and boost the signal quality is located in Chapter 3 Of course your IPWireless...

Page 7: ... IPWire le ss Broad band M ode m Use r G uide Draft v 3 7 Mail IPWireless Technical Support ...

Page 8: ...et Power overloads are often caused by too many electrical devices connected by extension cords and can result in electric shock or fire o See Appendix B for important safety information about the internal battery Safety Guidelines for the IPWireless Broadband Modem o Do not attempt to disassemble the IPWireless Broadband Modem doing so may expose you to unsafe conditions The IPWireless Broadband ...

Page 9: ...the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the modem is operated in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference in whic...

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Page 11: ...ocal electronics store The serial cable maximum data rate is 230 4Kbps AC Power Adapter The AC power adapter provides power to the IPWireless Broadband Modem The power adapter plugs into a 120V or 240V AC power outlet The pin end of the power cable plugs into the power jack located on the side of the IPWireless Broadband Modem Do not use any power adapter other than the one provided with your IPWi...

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Page 13: ...s fully charged all six bars will be fully illuminated Each bar represents a sixth of the charge available The bar indicating the highest charge is on the far right and the bar indicating the lowest charge is on the far left When the battery capacity drops below 10 the battery indicator will flash Base Station Search Indicator 4 Spirals Antenna Vertical position Power Button Signal Strength and Tr...

Page 14: ...IPW logo will illuminate when the unit is ON The display will go into a power saving dimmed mode after two minutes The Connection Status indicator flashes at a low rate to show that it is still on Connection Status Indicator 2 Ovals The two oval rings with the IPW logo show the connection status The inner oval will be illuminated when a base station has been located The outer oval will illuminate ...

Page 15: ...roadband Modem on your PC o Register your user information on the IPWireless web site o Connect to the Internet Support the IPWireless Broadband Modem Using the Stand On the lower back panel of the IPWireless Broadband Modem is a removable battery cover which incorporates a stand that supports the IPWireless Broadband Modem Complete the following steps to support the IPWireless Broadband Modem usi...

Page 16: ...elf test that will last for approximately five seconds The IPWireless Broadband Modem will search for the best radio signal and then display the signal strength on the inner center of the modem display 3 When the self test is complete the power and battery indicators on the display will illuminate If these indicators flash on and off there may be a problem with the IPWireless Broadband Modem Call ...

Page 17: ...e illuminated you can transfer data at the maximum speed of the IPWireless Broadband Modem or at the service level you selected See Figure 4 below Figure 4 3 Continue to adjust the position of the IPWireless Broadband Modem to achieve the strongest radio signal possible from your location Tip Placing the IPWireless Broadband Modem near a window can boost the signal strength 4 If only one or two si...

Page 18: ...ess Help System o IPWireless Home Web page o IPWireless Registration Web page o Quick Start Guide Please be sure that you have a minimum of 10 Mbytes of available disk space on your hard drive before you begin the installation The IPWireless PC Software employs an InstallShield Wizard that will guide you through the installation process This User Guide describes each screen briefly and depicts the...

Page 19: ... the installation screen shown below Otherwise select Existing Internet browser Note When you choose to install either of the browser applications you will be prompted to restart your computer After the restart you will need to start the IPWireless PC Software installation again open Windows Explorer or My Computer and select your CD drive to view the contents of the CD Double click the Setup exe ...

Page 20: ...is is the default and recommended Setup Type and includes the maximum level of software installation PC software help files documentation and all other applications o Custom This is the middle level of software installation It includes everything you need to use the IPWireless Broadband Modem but does not include Adobe Acrobat Reader Choose this Setup Type if you have disk space limitations o Comp...

Page 21: ...odem when you install the computer interface cable A number of information boxes will display indicating the progress of the modem driver installation The final information box will prompt you to connect the computer interface cable to the IPWireless Broadband Modem and your computer USB Cable Connection If you are connecting via a USB cable your computer operating system should detect that new ha...

Page 22: ... an RS 232 Serial Cable you will add a New Modem Entry and associate it with the serial cable PC COM port All necessary PC driver files are provided on the CD 1 From the Windows taskbar click Start Settings Control Panel 2 Double click on the Modems icon 3 The Windows Modems Properties screen will display See Figure 8 below ...

Page 23: ...dd the IPWireless Broadband Modem 5 The Configure the Modem screen will display and guide you through the process See Figure 9 below For more information click on View the Driver Installation Help 6 After you have finished configuring the modem connect the RS 232 cable as described in the next step ...

Page 24: ...rocess to complete successfully your browser application must accept cookies If you have disabled cookies enable them before registration If you wish you may disable receipt of cookies after registration See Frequently Asked Questions FAQs in Appendix C for instructions on how to set cookie preferences on your browser 1 To Continue with Registration Now Make sure that there is a check mark to the ...

Page 25: ...ers and the underscore mark and is case sensitive o The Password must contain from six to twenty characters in any combination of numbers letters and the underscore mark and is case sensitive One of the password characters must be non alphabetic a number or the underscore mark o When you finish click Continue to display the Payment Details web page 8 Enter your credit card number expiration date a...

Page 26: ...This screen shows three tabs that display associated screens when you click on them Figure 10 o Network Tab The Network screen shown in Figure 10 displays three main group boxes labeled Network Signal and Battery Two buttons labeled Connect and Disconnect are located on the bottom right side of the screen Network The Network group box shows the information you provided during the registration proc...

Page 27: ... your browser or your PC will use any existing modem that might be installed on your computer instead of the IPWireless Broadband Modem Note This process is under revision and will be simplified with the 3 1 release targeted for the end of August 2001 1 From the Network tab click on the Connect button 2 The Select IPW Phonebook Entry screen will appear 3 Highlight ipwireless in the Connect to box ...

Page 28: ... your username and password if the problem is related to your service or your account rather than the IPWireless Broadband Modem and its associated software Remember your PC operating system must be compatible with the IPWireless supported operating systems Windows 98 Windows 2000 and Windows ME THE POWER BUTTON IS ON BUT THE DISPLAY DOES NOT ILLUMINATE 1 If you are connected with the AC Adapter c...

Page 29: ...ngs 2 You may also achieve a stronger signal if you place the modem near a window but avoid direct sunlight 3 If you cannot achieve more than three rings wherever you place the modem call IPWireless Technical Support THE IPWIRELESS BROADBAND MODEM DISCONNECTS UNEXPECTEDLY o Check for loose connections on both ends of the computer interface cable and the power cable If all connections are secure yo...

Page 30: ...ration ipwireless net in the browser address window and then press enter on your keyboard If you get an error message similar to the page cannot be displayed there might be maintenance occurring on the web site Call IPWireless Technical Support or try again later THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE STATUS MONITOR SCREEN BUT A RADIO SIGNAL IS PRESENT Call IPWireless Techni...

Page 31: ...arting the PC and then restart the IPWireless PC Software application Occasionally the PC COM port that the IPWireless PC Software and the IPWireless Broadband Modem are using can become locked up and cannot be freed until the PC is restarted 4 If the status bar still reports IPWireless Broadband Modem not Responding contact IPWireless Technical Support for assistance ...

Page 32: ... internal battery life depends upon your usage of the IPWireless Broadband Modem For example video conferencing will consume battery life faster than web browsing The IPWireless Broadband Modem display dims after 2 minutes of power ON to conserve battery life Battery Safety Guidelines When the internal battery no longer holds a charge do not attempt to replace the battery yourself Contact IPWirele...

Page 33: ... Cookies box and click on Accept all cookies After successful registration you may return to Edit Preferences Advanced and click on Disable cookies A Using Microsoft Internet Explorer Go to the browser drop down Tools menu and select Internet Options Click on the Security tab Click on the Custom Level button Scroll down to the Cookies heading Click on Enable to accept all cookies After successful ...

Page 34: ...DEM UPGRADE ALERTS WILL BE PROVIDED AT THAT TIME Q HOW DO I PERFORM A IPWIRELESS BROADBAND MODEM UPGRADE A RELEASE 3 1 THE USER WILL ACCESS A WEB SITE AND SELECT THE APPROPRIATE FILES TO DOWNLOAD Q ARE ANY MODEM ACCESSORIES AVAILABLE A ACCESS THE IPWIRELESS WEB SITE AT WWW IPWIRELESS COM TO VIEW AVAILABLE ACCESSORIES Q HOW DO I INSTALL MY MODEM ON A DIFFERENT COMPUTER A IF YOU HAVE ALREADY INSTALL...

Page 35: ...eight antenna down 150 mm 5 91 inches Width 130 mm 5 122 inches Depth 30 mm 1 182 inches Weight 250 grams 8 825 ounces Indicators Signal 5 rings Power Online Battery Transmit Receive Power AC Power Adapter Current 2 20A AC input voltage 100V 240V DC output voltage 5 0V Cable 2m length 6 56 ft Environmental ...

Page 36: ...ion Operating 5 Hz to 20Hz 0 96 m2 s3 at 5 to 20 Hz Extreme 20 Hz to 500 Hz 0 96 m2 s3 at 20 Hz thereafter 3dB Octave Integral Antenna Frequency of operation 2 5 to 2 69 GHz Impedance 50 ohms nominal Omni directional gain 2dBi Polarization vertical Input return loss 10dB nominal across band Maximum power 22dBm VSWR 1 7 Size Length 65 mm 2 56 inches Width 20 mm 81 inches Depth 5 mm 198 inches www i...

Page 37: ...m s receiving antenna Reposition the TV or radio s receiving antenna Relocate the modem with respect to the TV or radio receiver Move the modem away from the TV or radio receiver Plug the modem into a different outlet so that the modem and the TV or radio receiver are on different branch circuits If necessary consult an experienced radio television technician for additional suggestions You may als...