9
8
Check alignment between
the Holder Cap and Heating
button, if the problem persists,
clean the Holder as shown on
previous page.
a. Check the Holder Cap closes properly. If not, please go to troubleshooting
#1
.
b. The Pocket Charger Lid Opening Button may be broken. Please contact
Customer Care.
TROUBLESHOOTING
2
3
The Holder Cap does not close properly.
The Pocket Charger Lid does not close.
I cannot insert the
tobacco stick
into the Holder.
1
2
3
A tobacco portion from a previous
tobacco stick
is stuck in the Cap, use the Pin
(1)
from the
IQOS
Cleaner, then push the tobacco out as shown below
(2 & 3)
.
To avoid this from happening again, see page 5, step
#4
REMOVE
.
Simultaneously press and then release the
Bluetooth
and Power Buttons until all lights briefly blink. If the
problem remains, please contact Customer Care.
6
How to do a reset of the
IQOS
Device.
If the
IQOS
Device is exposed to extreme temperatures for a certain period of
time, it might stop working until it is back within normal ambient conditions. Try
to shield it from such exposure.
4
Extreme temperatures affect the
IQOS
Device.
a.
Holder light on the Pocket Charger, this indicates a Holder malfunction.
A slowly pulsing red light while charging means the Holder battery is reaching
the end of its life cycle.
b.
The bottom light on the Pocket Charger Battery Status indicates a Pocket
Charger malfunction.
For
a.
and
b.
, before calling Customer Care please perform a reset of the
IQOS
Device, to do so please go to troubleshooting
#6
.
Blinking red light on the Pocket Charger.
a
b
a. This could indicate that the Holder is not charged.
Place the Holder in the Pocket Charger and wait until
it is fully charged (up to 4 minutes).
b. Check that the Pocket Charger is switched ON and is
charged enough.
c. If none of the above, perform a reset of the
IQOS
Device. To do so please go to troubleshooting
#6.
If the
problem remains, please contact Customer Care.
7
The light is red on my Holder.
1
5
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