13
Quick User Guide
–
IRIScan
™
Book 3
8. Troubleshooting
Problem
Cause
Solution
I cannot turn on the scanner.
Low battery power.
Battery not inserted properly.
No batteries inserted.
Replace the batteries.
Insert the batteries properly.
Connect the scanner to a PC.
Pictures cannot be saved after I have
scanned them.
There is no microSD card in the card
slot.
The microSD card is full.
The microSD card has not been
formatted properly.
Insert a microSD card.
Move the images from the microSD card to your
computer to clear storage space on the card.
Properly format the card.
My computer does not recognize the
scanner when I connect it.
Connection failure.
Make sure both ends of the USB cable are connected
securely.
Restart your computer if necessary.
The battery life is very short.
The wrong type of batteries is being
used.
Replace the current batteries with 3 new AAA alkaline
or NiMh rechargeable batteries.
Or connect the scanner to your computer and use
IRIScan™ Direct.
My scanner generates blurry images.
The scanner lens is probably dirty.
Clean the lens with a soft dry cloth.
My scanner generates skewed
images.
The scanner has not been calibrated
correctly.
Calibrate the scanner using a white sheet of paper.
See the FAQ on our website for help.
ERROR appears when scanning a
document.
You are sliding the scanner too
quickly over your documents.
Press the Scan button to scan your document again,
steadily and slowly.
Should you encounter
issues when using IRIScan™ Book 3, consult the
Frequently Asked Questions
on our website or visit our
Our
are available on our Website.
