6/6
Getting
Started
–
English
Troubleshooting
information
Problem
Cause
Solution
I
cannot
turn
on
the
scanner.
Low
battery
power.
Battery
not
inserted
properly.
Recharge
the
battery
by
connecting
the
scanner
to
the
computer
via
the
USB
cable.
Insert
the
battery
correctly.
Pictures
cannot
be
saved
after
I’ve
scanned
them.
There’s
no
microSD
card
in
the
card
slot.
The
microSD
card
is
full.
The
microSD
card
has
not
been
formatted
properly.
Insert
a
microSD
card
(with
metal
side
facing
upwards).
Move
the
images
from
the
microSD
card
to
your
computer
to
clear
storage
space
on
the
card.
Format
the
card
if
necessary.
Properly
format
the
card.
My
computer/Bluetooth
device
does
not
recognize
the
scanner
when
I
connect
it
(the
removable
disk
is
not
displayed).
Connection
failure.
Your
computer:
Make
sure
both
ends
of
the
USB
cable
are
connnected
securely.
Your
Bluetooth
device:
Make
sure
you
have
followed
the
Bluetooth
instructions
(check
link).
Restart
your
computer/device
if
necessary.
My
scanner
generates
blurry
images.
The
scanner
lens
is
probaby
dirty.
Clean
the
lens
with
a
soft
dry
cloth.
My
scanner
generates
skewed
images.
The
scanner
has
not
been
calibrated
correctly.
Calibrate
the
scanner
using
the
calibration
sheet
you
find
in
the
scanner
box.
The
ERR.
led
is
on
when
scanning
a
document.
You’re
sliding
the
scanner
too
quickly
over
your
documents.
Press
the
Scan
button
to
scan
your
document
again,
steadily
and
slowly.
