English
English
20
help.
ERR lights up when
scanning a document.
You're sliding the scanner
too quickly over your
documents.
Press the Scan button to
scan your document again,
steadily and slowly.
ERR. led stays on and the
scanner is blocked.
The scanner has been put
in Calibration mode by
accident, but the calibration
was not successful.
Calibrate the scanner
correctly. See the FAQ on
our website for help.
I cannot open or view the
scans I've downloaded
from the IRIScan
™
Book
app.
The scans are downloaded
as .tar files.
Unzip the .tar in an
application like 7-zip.
Should you experience issues when using IRIScan™ Book Executive 3, consult the
Frequently Asked Questions on our website or contact Technical Support at
www.irislink.com/support/iriscanbook3
.