IRISCard Anywhere 4, User Manual

Troubleshooting

20

Troubleshooting

Problem: There are strange lines on the scanned image, or the 

image is not clear.

Solution: Please ensure the following:

• Are there scratches on the original, or is the original 

clean? Remove any stains or dust from the original 

before scanning.

• Has the scanner been used for a long period of time 

without cleaning and calibration? Refer to 

Cleaning the

scanner

 on page 17 and 

Calibrating the scanner

 on 

page 18 to clean and calibrate the scanner and then try 

again.

Problem: The original gets stuck halfway in the feeding slot.

Solution: Press the 

Power

 button. The original will be ejected from 

the scanner for 10 seconds so you can remove the jammed 

original.

Problem: The Status indicator blinks rapidly and scanning is 

not possible.

Solution: Check the following:

• If a memory card is used, is it locked (set to write-

protect)? Unlock the card.

• If a memory card is used, is it full? The indicator blinks 

when the free space on the memory card is below 1MB. 

Use another card if necessary.

• If a memory card is used, is it in NTFS or other file 

system? The scanner only accepts memory cards in the 

FAT16 and FAT32 file systems.

• Is the USB flash drive connected properly to the USB 

socket? Re-connect the drive and try again.

• Did you insert the next original before the scanning 

process of the previous one is completed? Turn off and 

on the scanner and try again. Make sure that you scan the 

next original only after the scanning process of the 

previous one is completed

• Does the length of the original exceed the maximum 

acceptable size? Refer to 

Suitable and unsuitable types 

of originals

 on page 15 for more information.