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Warranty Information
Residential and Personal Use Limited Warranty
PLEASE READ THESE WARRANTY TERMS AND CONDITIONS FULLY AND CAREFULLY BEFORE USING YOUR IRONMAN FITNESS
EQUIPMENT. BY USING THE EQUIPMENT, YOU ARE CONSENTING TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS.
Frame: Lifetime Drive Motor: 10 Years Electronics and *Parts: 2 yrs Labor: 1 Year Missing/Cosmetic Parts: 30 Days
Limited Warranty
This Limited Warranty applies in the United States and Canada to
Products manufactured or distributed by Keys Fitness Products, L.P.
under the Ironman Fitness (“Ironman”) brand name (as used herein,
the “Product” or “Products”). The warranty period to the original
purchaser is listed above, and commences on the date of original
purchase of the product, unless otherwise authorized by Ironman.
Ironman warrants that the Product purchased from Ironman or from
an authorized Ironman Fitness reseller “dealer” (for residential or
personal use only, unless otherwise authorized by Ironman in
writing), is free from defects in Materials and Workmanship relevant
to the functionality of the Product at initial startup, under normal use,
and during the applicable warranty period, unless otherwise
determined by Ironman.
This warranty excludes expendable parts if the primary cause for a
warranty claim is wear. Expendable parts pertain to components on
the Product that are prone to normal wear and tear. These items
vary by Product, and may include (but not be limited to) hand grips,
skid pads, walking belts, walking decks, poly-v belts, console
overlays, toggle switch/button overlays, (luster free or dull) ekg
plates, decals, and any other items that are not essential to the
operation of the Product, unless otherwise determined by Ironman.
This warranty extends only to you, the original purchaser. It is not
transferable to anyone who subsequently purchases (or receives as a
gift) the Product from you. Your sales receipt, showing the
date/place of purchase and serial number (if applicable) of the
Product, is your proof of purchase, and may be required by Ironman
any time a warranty parts or service claim is made or if no warranty
record exists for the product.
Exclusive Remedies
During the warranty period listed above, Ironman will repair a
Product by correcting any minor issues (either by phone or online
support) that might be causing the Product failure. Should a
technical service and support representative be unable to correct
the issue, Ironman may replace the parts (with new parts or at the
option of Ironman, with serviceable used parts, that are equivalent
to new parts in performance) that become defective, malfunction, or
otherwise fail to conform to this Limited Warranty under normal use.
Replacement parts shall be warranted for 30 days from the shipment
reception date or through the end of the ‘replaced’ part warranty
period, whichever is longer. Any replacement parts, required past
the warranty period listed above, shall be subject to purchase at
retail price, plus any added shipping and handling charges associated
to the delivery of the part. Note that replacement parts may be
available only through the **lifetime (as defined) of the Product. In
conforming to this warranty, Ironman (as the manufacturer)
reserves the right to change manufacturers or vendors of any part to
cover the existing warranty.
Ironman may also provide service (if deemed necessary and if
applicable) at no charge to you during (and not to exceed) the
service warranty period listed above, in an attempt to repair the
Product. Should the Product require service at your request or out of
the limited warranty period, Ironman can furnish contact information
for local (to your area) Ironman authorized service providers.
Service quotes, costs, and scheduling will be strictly dependent on
service provider rates and mutual (consumer/provider) service
agreements. Ironman is not responsible for any service repair costs
accrued through the use of authorized Ironman service providers
dispatched at your request or out of the limited warranty period
(without written consent from Ironman), and beyond the limitations
outlined on this warranty.
Replacements and Returns
If after a reasonable number of attempts, a defect has not been
repaired (or the Product is deemed non-repairable by Ironman
technical service and support staff), Ironman, based on a case by
case review, may opt to replace the Product, or recommend an
alternate resolution, such as a warranty buy-out (Product cost,
subject to deduction of a reasonable charge for usage) or a credit.
Ironman, as a manufacturer, reserves the right to replace the Product
with a Factory-Reconditioned Product that meets or exceed standards
comparable to those of the replaced Product.
The warranty covering the replacement Product shall expire on the
date the original warranty for the replaced Product would have expired,
unless otherwise determined by Ironman. Note that a non-defective
Product may not be eligible for return or replacement after 30 days from
date of purchase. If opting to return a non-defective product to Ironman,
as the manufacturer, within 30 days from date of purchase (in its
original packaging and with its original proof of purchase), the
“customer” shall be subject to a 15% restocking fee and pre-paid freight
charges accrued as a result of the return, unless otherwise determined
by Ironman.
Conditions and Restrictions
This warranty DOES NOT (A) cover shipping and handling charges,
export taxes, custom duties and taxes, or any other charges associated
with transportation of the parts or Product, beyond the initial courtesy
period of 60 days from original date of purchase of the Product; (B)
extend to Products not purchased from Ironman or from an authorized
Ironman reseller; (C) extend to Products purchased from online auction
sites; (D) cover any extended, additional, or third party warranties if
not offered exclusively by Ironman in writing; (E) cover Products
installed at fee based facilities/commercial environments (gyms, homes
used as wellness centers, etc.); (F) cover Products installed in light
institutional environments (non fee-based facilities with total Product
use time not exceeding 5 hours daily, to include for example, and not
be way of limitation, fire houses, police departments, rehab centers,
hospitals, clinics, apartment complexes, club houses, etc.); (G) cover
service calls to correct installation, perform maintenance, or instruct
owners on how to use the equipment; or (H) cover a Product on which
the serial number has been purposefully or accidentally defaced or
removed and there is no proof of purchase available (if serial number is
applicable), unless authorized by Ironman in writing or otherwise stated
on this warranty.
This Limited Warranty becomes void for Products that have been
damaged or rendered defective as a result of (a) accident, misuse, or
abuse (including but not limited to exceeding the Ironman listed,
maximum weight limit); (b) use of parts not manufactured or sold by
Ironman; (c) modification of the Product; (d) normal wear and tear; (e)
operation on incorrect power supplies; (f) ***failure to perform (or
performing improper) maintenance; (g) service by anyone other than
Ironman, or an authorized Ironman warranty service provider; (h)
floods, fires, earthquakes, lightning strikes, power surges, and other
unavoidable acts of nature; (j) residential mis-wires; or (k) incorrect
setup, installation, or assembly. Should any Product (submitted for
warranty parts replacement) be found ineligible under the terms
outlined on this warranty, an estimate for parts purchase (if available)
can be furnished at your request.
*Parts is herein defined exclusively, for all intents and purposes, and
pertaining to this Limited Manufacturer Warranty, as components or Materials
essential to the functionality of the Product.
**Lifetime of a Product, is herein defined exclusively, for all intents and
purposes, and pertaining to this Limited Manufacturer Warranty, as the time
period 7 years beyond the end of production cycle of a Product in question.
*** Includes proper lubrication of the running deck and walk belt area, as
indicated in the owner’s manual.
Disclaimer and Release
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, IRONMAN MAKES
NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. IRONMAN EXPRESSLY DISCLAIMS ALL WARRANTIES
NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT
MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS LIMITED
WARRANTY. NEITHER IRONMAN NOR ANY OF ITS AFFILIATES SHALL BE
RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME
STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU
MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE.
THIS IS THE ONLY EXPRESS WARRANTY APPLICABLE TO
IRONMAN-BRANDED PRODUCTS. IRONMAN NEITHER ASSUMES NOR
AUTHORIZES ANYONE TO ASSUME FOR IT ANY OTHER EXPRESS WARRANTY.
