If you are unsatisfied with your purchase, iScooter’s return policy allows you to return the product purchased on
the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund
from the Authorization channel for any reason.
Note:Express shipping cost is non-refundable.
For the return request, iScooter is not responsible for lost packages due to the carrier, or products received that
cannot be verified. Received products that have damage determined to have been caused by the end-user may
be subject to denial of the return request.
A Return Merchandise Authorization (RMA) must be requested from iScooter within 30 days from the date
of receipt of shipment. To request an RMA, contact iScooter Service Team at support@iscooterglobal.com.
The cost of return shipping will be borne by the customer.
For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
Returned product must be in good physical condition (not physically broken or damaged).
All accessories originally included with your purchase must be included with your return.
If you return a product to iScooter, (a) without an RMA from iScooter(b) without all parts included in the
original package, iScooter retains the right to refuse delivery of such return.
iScooter warrants the original purchaser that your iScooter product shall be free from defects in materials and
workmanship under normal use for a period aforementioned.
iScooter does not warrant the operation of the product will be uninterrupted or error-free.
iScooter is not responsible for damage arising from failure to follow instructions relating to the product's usage.
LIMITED PRODUCT WARRANTY
If a hardware defect is found and a valid claim is received by iScooter within the Warranty Period, iScooter will,
at its option and to the extent permitted by law, either (1) repair the product at no charge, using new or
refurbished replacement parts or, (2) replace the product with a new or refurbished product. In the event of a
defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling
charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the
jurisdictions where the products are sold by support@iscooterglobal.com, and is valid to the extent permitted by the
applicable laws of such jurisdictions.
Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty
(30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
REMEDIES
Limited Warranty Statement
TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET
30 DAY SATISFACTION GUARANTEED RETURN POLICY
A Warranty Service Order must be requested from iScooter within Warranty Period from the date of receipt of
shipment. To request a Warranty Service Order, contact iScooter Service Team support@iscooterglobal.com.
To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing
an equal degree of protection, to the address specified by iScooter. In accordance with applicable law,
iScooter may require the customer to furnish proof of purchase details and/or comply with registration
requirements before receiving warranty service.period or thirty (30) days, whichever is longer, or for any
additional period of time that may be applicable in your jurisdiction.
HOW TO OBTAIN WARRANTY SERVICE
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