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Troubleshooting
Symptom
Solution
Leaking from the UV sterilizer steel pipe nuts
The O-ring inside the quartz sleeve might be damaged.
Please contact us for assistance
Leaking from the quartz sleeve
Replace the quartz sleeve
Leaking at the inlet/outlet
Wrap Teflon tape on the threads and reconnect the water
pipe
Ballast alarm goes off; green indicator light is out, and the
lamp doesn't power on
Lamp has exhausted its service life, replace the lamp
Lamp doesn't turn on after replacing
Check the lamp connector wires
Lamp turns on but indicator lights and alarm are abnormal
Indicator lights are broken, replace the ballast
Warranty
This Limited Warranty extends to the original purchaser of the system only. This warranty only covers all Manufacturer-supplied items that
prove to be defective in material, workmanship, or factory preparation. This warranty covers parts only; all labor is excluded from this warranty,
including, but not limited to, services related to the removal, replacement, installation, adjustment, maintenance, and/or repair of the unit or
its component items. Excludes all non-Manufacturer labor required for any servicing of the unit, including, but not limited to, servicing related
to installation, adjustment, maintenance, and repair of the unit. This warranty applies only for the first full calendar year from date of purchase.
The following items are excluded from this warranty: UV lamp, and the quartz sleeve that require regular replacement as a result of ordinary
usage.
Disclaimers: This Limited Warranty applies only if the system is installed, used, and maintained in compliance with all instructions and
requirements enclosed with the system. This warranty will be void for failure to observe the following conditions:
