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Scene allows triggering on/off your devices automatically. Scene Settings is 
in the upper right corner of Device List. You can set up scenes or smart 
scenes to trigger on/off the device. 

Users should select “Click to execute” in the condition, add different 
existing devices, name the scene and save it. 

6. Security mechanism 

One device one owner. Other people can not add the devices that have 
already been added. If you want to add your device to another account, 
don’t forget to delete it first. 

7. Update 

It will auto-remind you of new firmware or version. Please update as soon 
as you can. 

4. Problems and solutions

 

Read the detailed 

FAQ

  on Itead Smart Home Forum. If below answers 

can’t solve your problem, please submit a feedback on eWeLink. 

1. My device has added successfully but stays “Offline”. 

Answers: The newly added device need 1-2 min to connect to your router 
and the Internet. If it stays offline for a long time, please judge the problem 
by the green led status: 

1.1. Green led quickly blinks one time and repeats, which means device 
failed to connect to the router. The reason may be you have entered wrong 
WiFi password or your device is too far away from the router, which causes 
a weak WiFi signal. The device can not be added to the 5G-wifi-router, only 
the 2.4G-wifi is OK. At last, make sure that your router is MAC-open. 

1.2. Green led slowly blinks one time and repeats, which means the device 
has connected to router and server but failed to be added to the device list. 
Then power on the device again, if it still not working, just add the device 
again. 

Summary of Contents for S20 Smart Socket

Page 1: ...ket USER GUIDE Hi welcome to use S20 Smart Socket EU US UK CN 1 Download eWeLink app Search eWeLink in APP Store for iOS version or Google play for Android version 2 Add device 1 Plug in and power up your S20 Socket ...

Page 2: ...inks like this a If the device firmware is 1 6 0 or higher please select Quick Pairing Mode TOUCH Otherwise it will fail to add the device Click Next b If the firmware of above models is lower than 1 6 0 please selectCompatible Pairing Mode AP icon click Next iOS users should go to Phone Setting WiFi connect the WiFi begins with ITEAD enter default password 12345678 Go back to eWeLink click next 3...

Page 3: ...device is Online if eWeLink shows still Offline please close eWeLink and re open 3 APP features 1 WiFi remote control and device state Turn on off by tapping on device icon Device state always simultaneous display on APP 2 Share Control The owner can share the devices to other eWeLink accounts While sharing devices both should stay online on eWeLink Because if the account you want to share is not ...

Page 4: ...en click Next The other account will receive an invitation message Click Accept the device has shared successfully The other user will have access to control the device 3 Timing Support max 8 enabled single repeat countdown timing schedules each device 4 Set default power on status In Device Setting you can set default device status ON or OFF when the device is power on 5 Scene Smart Scene ...

Page 5: ...an t solve your problem please submit a feedback on eWeLink 1 My device has added successfully but stays Offline Answers The newly added device need 1 2 min to connect to your router and the Internet If it stays offline for a long time please judge the problem by the green led status 1 1 Green led quickly blinks one time and repeats which means device failed to connect to the router The reason may...

Page 6: ...the APP can t find the device in pairing status Answers That s because of your phone s cache Please close the WLAN of your phone then open it after a minute At the same time please power off the device if you can then power up to try again 3 My WiFi is expired can I connect the devices to LAN Answers the S20 supports to be controlled by LAN Update in 15 10 2017 LAN function has been stopped ...

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