Supporting the Bluetooth Scanner
For additional questions,
please contact
iUNFI@unfi.com
FREQUENTLY ASKED QUESTIONS
Q: What device(s) can the Bluetooth Scanner pair with?
A:
For use with iUNFI, the Bluetooth scanner can pair to the 4
th
, 5
th
, and 6
th
generation iPods,
iPhone 4, iPhone 5, iPhone 6, any iPad since the iPad 2, and any Android phone on Android 4.0 or
later.
Q: What versions of iUNFI are compatible with the Bluetooth scanner?
A: The Bluetooth scanner is supported on iUNFI version 3.5.58 or later for iOS and
any
Android
app version. If you encounter issues with iUNFI, please make sure your app is updated to the
appropriate app version by updating from the Google Play Store (Android), the Apple App Store
(iOS), or the App Catalog/Comp Portal (UNFI Employees).
Q: Why is my Bluetooth Scanner only scanning into text fields, not adding products to an order?
A: The Bluetooth scanner defaults into “Keyboard mode” and must be set into iOS Mode to scan
directly into an order. See the “Barcode Index” page for the iOS Mode barcode.
Q: Why does my Bluetooth Scanner just vibrate and beep when scanning a barcode?
A: iUNFI may not be communicating back and forth with your scanner correctly which may be
due to:
Not being in iOS Mode (scan iOS Mode barcode on Barcode Index section)
iUNFI not communicating with the scanner. (Restart iUNFI as directed under “Clearing iUNFI
Out of Device Memory.”)
Not having the correct app version (update from Apple App Store, Google Play Store or App
Catalog/Comp Portal)
Bluetooth Scanner not connected via Bluetooth (see initial setup steps in this document).
Q: How long should my Bluetooth Scanner retain a charge?
A: The Bluetooth scanner should retain a 10 hour battery, or approximately 10,000 scans. If
you’re low on charge, please plug in using the micro-USB cord.
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