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IVC US

How to File a Claim

How to File a Claim

If you find a defect or other matter covered by any of the limited warranties described previously, promptly notify the
retailer who sold you the floor covering material. The retailer will review and if necessary file a claim with IVC US and help
you answer any questions you may have.
After a warranty claim is properly filed, IVC’s service coordinator will designate a representative to evaluate the warranty
claim. This warranty is conditioned upon your reasonable cooperation with IVC and its service coordinator and
representative in the evaluation of your warranty claim and the implementation of any remedy.

What You’ll Need

Proof of your purchase in the form of a bill, invoice or statement from your IVC retailer that shows the date and price you

paid for the vinyl flooring (including labor).

This document is reviewed on an ongoing basis.

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Summary of Contents for US

Page 1: ...General Commercial Limited Warranty LAMINATE ...

Page 2: ...g Defects Click Connection Integrity Household Stain Resistant Fade Resistant Wear Resistant General Laminate Commercial Limited Warranty Conditions Owner Obligations 5 IVC Warranty Details 7 Installation Guidelines Laminate PressXpress DropXpress 10 Care Maintenance 15 How to File a Claim 17 This document is reviewed on an ongoing basis ...

Page 3: ...ons 8 mm products 12 mm products Manufacturing Defects Warranty Click Connerction Integrity Warranty Moisture Resistant Warranty Household Stain Resistant Warranty Wear Resistance Warranty Balterio 8mm 12mm WARRANTIES 10 year c o m m e r c i a l 12 YEAR C O M M E R C I A L This document is reviewed on an ongoing basis ...

Page 4: ... from common household products excluding permanent marker permanent dyes finishing stains Fade Resistance Warranty ensures your floor will resist fading over time Wear Resistance Warranty ensures your floor will not wear through the wear layer under normal household conditions and proper maintenance Laminate is fade resistant not 100 fade proof It is generally accepted that all gloss finishes i e...

Page 5: ...ty exclusions with respect to caster chairs and rolling loads If you have frequent or heavy rolling conditions click products can be glued down to help reduce the risk of joint separation from rolling load traffic however our warranty still excludes any problems associated with rolling loads Applications considered industrial do not qualify for warranty coverage If there is a question as to the ty...

Page 6: ...d be informed immediately 6 Support furniture with wide weight bearing smooth non staining floor protectors or non staining felt pads The protectors pads should be at least one inch in diameter and rest flat on the floor The heavier the item the wider the floor protector should be Non staining felt pads should be inspected periodically and maintained with respect to the amount of foot traffic to r...

Page 7: ... as damage resulting from unprotected furniture legs Sand dirt and other abrasive material must be prevented by placing a suitable floor mat at all door entrances 8 Damage caused by heavy rolling loads or wheel chairs motorized and non motorized 9 Damage caused by appliances or plumbing leaks such as from ice makers refrigerators washbasins dishwashers natural disasters and or steam mops 10 Fading...

Page 8: ...y coverage for a replacement floor will be limited to the remaining portion of the original warranty If there is a question as to what is considered reasonable cost please call IVC US at 888 225 8287 and ask for our Claims Department Consequential or Incidental Damages IVC US EXCLUDES AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THESE WARRANTIES By this we mean that IVC US will not c...

Page 9: ...00 2nd Year 100 3rd Year 100 4th Year 100 5th Year 90 7th Year 90 8th Year 80 9th Year 70 10th Year 40 11th Year 20 12th Year 10 6th Year 70 7th Year 50 8th Year 30 9th Year 15 10th Year 10 10 year c o m m e r c i a l 12 YEAR C O M M E R C I A L Material Proration 1st Year up to 100 2nd Year up to 100 3rd Year up to 50 4th Year up to 50 5th Year up to 50 6th 30th Year 0 Labor Reimbursement Prorati...

Page 10: ...sary to use a vapor retarder on top of a wooden subfloor Wooden subfloors constructed over a crawl space must have adequate ventilation 1 5 sq ft per 100 sq ft of floor space Basement walls and floors must be dry to prevent damage due to excessive water vapor emissions into the wooden sub floor overhead Radiant Heating IVC US laminate floors can be used without difficulty in combination with water...

Page 11: ...t before or noticed at the end of an installation NOTE Do not install cabinets or walls on top of laminate floors How to Install ComfortSound Underlayment Lay out ComfortSound underlayment from wall to wall ensuring it lays flat and smooth Place logo side up Allow ComfortSound underlayment sheets to rest up against one another DO NOT overlap Use Balterio Comfort ALU Tape waterproof adhesive tape t...

Page 12: ...acers must be placed at least every 20 50 cm Adjoining rows joint separation must be at least 10 25 cm Cut last laminate plank at the end of the row 4a min 10 inches 25 cm Use the remaining cut piece 4b or a random cut piece so as not to show a repeating pattern to start the adjoining row To click the planks together angle the adjoining row along the length Then angle the tongue of plank you are i...

Page 13: ...h is 3 8 inch 8 mm How to install along the last row see plank 48 Tap the piece being installed under the doorway plank 48 in to place with a tapping block or a scrap piece Tap along the width and length as indicated with the arrows Only use tapping block under doorways Use end cap or connec finish off It is recomme provide an expansion jo different rooms i e und SlimTrim T molding 1 4b 5 38 6 7a ...

Page 14: ...lanks together angle the adjoining row along the length This by angeling the tongue of plank 5 into the groove of the adjoining row Tongue plank 5 must face the previously installed row Black plastic insert must sit in place Then rotate downwards as indicated with the arrow Click the end joints together bij pushing downwards the end joint on the left edge of plank 5 till you hear a click or snap R...

Page 15: ...th a soft brush or vacuum cleaner with a soft parquet brush Clean the floor with a dry dust cloth Replace the dust cloth and clean again Remove any remaining dirt with a laminate cleaner Replace the dust cloth with a slightly damp cloth and clean again If necessary repeat the slightly damp cleaning process Daily Use Dry Cleaning Use a vacuum cleaner with a soft parquet brush or dry electrostatic d...

Page 16: ... drop of acetone on a clean cloth which you should apply on the stain only Follow the safety instructions that come with the product used Do not use greasy chemical cleaners such as white spirit Chocolate fat oil Remove with a suitable laminate cleaner Greasy stains May occur after cleaning as certain cleaning products can leave an oily residue film on the floor We recommend to mix 1 2 tablespoon ...

Page 17: ...rranty claim is properly filed IVC s service coordinator will designate a representative to evaluate the warranty claim This warranty is conditioned upon your reasonable cooperation with IVC and its service coordinator and representative in the evaluation of your warranty claim and the implementation of any remedy What You ll Need Proof of your purchase in the form of a bill invoice or statement f...

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