17
WARRANTY
STOVES & FIREPLACES
J. A. ROBY LIMITED LIFE WARRANTY – WOOD BURNING STOVES &
FIREPLACES
J. A. ROBY’s warranty only applies to original buyer and is non-transferable. This warranty covers brand new
products only, which have not been altered, modified nor repaired since shipment from factory. The products covered
by this warranty must be manufactured after review date indicated at the bottom of page. Proof of purchase (dated bill
of sale), model name and serial number must be supplied when making any warranty claim to your J. A. ROBY dealer.
Registered your warranty is not required.
The appliance must be installed by an authorized service technician or contractor. Installation must be done in
accordance with the installation instructions included with the product and all local and national building and fire
codes. Any service call related to an improper installation is not covered by this warranty. This warranty applies to
normal residential use only. This limited warranty does not cover damages caused by misuse, improper installation,
lack of maintenance, accident during transportation, alterations, power failure, venting problems, downdrafts, abuse,
over firing or neglect. Operating the appliance on high for extended periods of time is neglect. Any defect or damage
caused by the use of unauthorized parts or others than original parts void this warranty.
This limited warranty does not cover any scratch, corrosion, warping or discoloration. The manufacturer may
require that defective products be returned and/or that digital pictures be provided to support the claim. Returned
products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the
manufacturer will repair or replace such defect. The transportation fees to ship back the product to the purchaser will be
paid by the manufacturer
2
. The external labour fees related to warranty repair are not covered. The manufacturer may
at its discretion, decide to repair or replace any part or unit after inspection and investigation of the defect. The
manufacturer may at its discretion, fully discharge all obligations with respect to this warranty by refunding to the
original warranted purchaser the wholesale price of any warranted but defective part (s). The manufacturer shall not in
no event be liable for any special, indirect or consequential damages of any nature whatsoever which exceeds the
original purchase price of the product. All parts replaced under this limited life warranty are subject to a single claim.
Any damage to the appliance, combustion chamber, heat exchanger, enameled cast iron cooking plate or other
components due to water, weather damage, long periods of dampness, condensation, damaging chemical or cleaner will
not be the responsibility of J. A. ROBY. Failure of any components which is attributed to poor maintenance, is not
warrantable and will not be covered by this policy. J.A. ROBY neither assumes, nor authorizes any third party to
assume, on its behalf, any other liabilities with respect to the sale of this product.
The manufacture of your new appliance and the following materials are warranted against defects as mentioned
below:
WARRANTY DESCRIPTION
100%
50%
current retail
price
Ashtray, handles, doors and cast iron legs
Life
Combustion chamber
5 years
From 5
years to life
Secondary air tubes
5 years
Heat exchanger
2 years
From 2
years to life
Switches, thermodisc, wiring and electrical components, standard blowers
and rheostat
2 years
Tempered glass, optional blower and gasketing
1 year
Ceramic glass (thermal breakage only
1
)
1 year
Replacement parts (with proof of purchase)
90 days
Due to on-doing product improvements, all specifications and design are subject to change without prior notice.
Before shipping your unit or defective component to our plant, you must obtain from J. A. ROBY dealer an
authorization number. Any merchandise shipped to our plant without authorization will be refused
automatically and returned to sender.
