4
Copyright © 2019 Sinch. All rights reserved. NDA Confidential.
Operation Guide
– Version 2102 (February 2021)
•
To be able to handle conversations, users need
View
and
Serve
rights to the
queues.
•
To see conversation history and details, users need
Statistics Details
and
Manage Contact History
rights to the queues.
Supported Browsers
Table 1: Supported Browsers
Conversation Type
OS Version Browser
All conversation types
Windows
10
Google Chrome, Firefox, Opera, Edge
Chromium
MacOS
Google Chrome
It is recommended to clear the browser’s cache after upgrade of Sinch Contact
Center,
or alternatively, use the browser’s incognito mode (in some browsers known
as private mode).
Troubleshooting
Error when changing password in the sign-in screen, or signing in for the first
time
:
The error message
password change failed; server error
may appear if
entering and confirming the new password lasts too long. Restart signing in and
enter your password and confirmation within a minute.
In other error situations
:
•
Clear the browser’s cache.
•
Make sure the browser allows using the microphone.
If the error persists and you need to contact support, you may be asked to enhance
the logging level and provide log files.
•
To define the log level, click
User Menu > Settings > Log > Log Level
, and set it
to for example
Debug
.
•
To download log files, click
User Menu > Settings > Log > Download Log
.
•
The log file name is
logfile.json
, and it is saved to the default download
folder in the
json
format.
